eBay
2025 Hamilton Avenue,,
San Jose, 95125, CA,
United States
San Jose, 95125, CA,
United States
1 408-376-7108
Retail
eBay Technographics
eBay Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by eBay and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11500 eBay employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eBay has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Workday HCM for Core HR in 2014, Figure Eight Platform for ML and Data Science Platforms in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eBay is running and its propensity to invest more and deepen its relationship with SAP , PayPal , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eBay revenues, which have grown to $2.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eBay intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eBay Tech Stack and Enterprise Applications
eBay ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, eBay implemented SAP S/4 HANA as an ERP Financial application to underpin corporate finance, consolidation, and planning processes. Concurrent to the SAP S/4 HANA program, eBay configured SAP Business Planning and Consolidation 10.1 on HANA for financial planning and reporting, with the BPC engagement led from San Jose, CA beginning February 2019.
The BPC implementation covered core planning and consolidation modules, including creation of planning models, dimension and master data design, security, work status settings, and administrative configuration. The team developed custom BADI write back logic for accrual calculations and invoice allocation, implemented consolidation business rules such as Copy Opening, Balance Carry Forward, Currency Conversion, Intercompany Matching and Elimination, and Account Transformation, and authored dimension formulas in the C ACCT dimension to support legal consolidation processes.
Integration work explicitly included loading master data to BPC dimensions from BW infoobjects and automating loads through BW process chains, and a proof of concept on SAP HANA that addressed architecture, data provisioning, modeling, reporting, and user management. The HANA scope produced Attribute, Analytic, and Calculation views and multiple HANA information models to support planning, reporting, and write back scenarios.
Governance and operationalization included creation of BRD and DRD documentation, development of test cases, and user training materials, plus security setup spanning task profiles, member access profiles, users and teams, work status settings, and Business Process Flows. Ongoing responsibilities documented include authoring EPM input forms and EPM reports with conditional formatting and drill through, and providing end user support for planning and forecasting within the SAP Business Planning and Consolidation system.
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2021 | 2021 |
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eBay HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2014 | 2015 |
In 2014, eBay implemented Workday HCM to centralize Core HR functions for its HR, Payroll, and Recruiting operations. The deployment focused on Workday HCM as the system of record for Core HR, establishing business process orchestration for hire, job change, termination and security role mapping across the organization.
The implementation included configuration and validation of recruiting and payroll related business processes, with development of test scenarios and test cases covering more than 50 business processes. Workday HCM was configured with role based security mappings and end to end scenario testing, and design documentation was produced for the scope of interfaces to and from the application.
Integration architecture emphasized extensive interface work, with the team building and deploying 4studio integrations to production and executing Workday connector based payroll transfers to a third party vendor. Workstreams validated job scheduling and end results, and integration testing covered about 60 inbound and outbound interfaces to other third party systems. Test data creation spanned multiple applications and data flows, and delta testing was performed to ensure payroll data was extracted, cleansed, calculated and uploaded correctly.
Governance centered on structured business process analysis, regular monitoring and post go live support, with integrations reported as running without any issues after deployment and ongoing monitoring in place. Testing and validation workflows were used to map security roles to business processes and to operationalize the Workday HCM environment for HR and Payroll teams.
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Employee Experience | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2014 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2015 |
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Succession and Leadership Planning | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2024 | 2024 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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eBay AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appen | Legacy | Figure Eight Platform | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016, eBay implemented the Figure Eight Platform as part of its ML and Data Science Platforms effort to operationalize human-in-the-loop labeling for product taxonomy and GTIN enrichment. The deployment targeted the company catalog function that manages millions of product taxonomies originating from global seller content, using the platform to augment automated classification with human annotation at scale.
The Figure Eight Platform partitioned large datasets into microtasks that were completed online by thousands of contributors, with the platform orchestrating task distribution, result aggregation, and quality checks. A purpose built machine learning workflow presented contributors with a Product Image and a Product Title and between one and six possible classifications, the order of which was randomized to reduce first response bias, and the workflow was retained for ongoing classification jobs to continuously improve the classification model.
For GTIN discovery, Figure Eight implemented an exhaustive search workflow where contributors used product title, product type, and image to locate 12 to 14 digit GTINs across reliable channels, and the platform compared and reconciled contributor responses to verify each identifier. A geographic filter was applied to prioritize native English speaking contributors aligned with eBay core customer knowledge, concentrating operational coverage on contributors whose language familiarity improved taxonomy accuracy.
Governance and quality control were managed by Figure Eight through workflow instrumentation and multi-contributor verification, turning a previously outsourced offshore model that had cost, scalability, and accuracy challenges into a controlled human-in-the-loop data pipeline. eBay completed more than 15 distinct high value projects on the platform over the prior year, and the collaboration produced faster, lower cost, and higher accuracy classification and GTIN enrichment outcomes that remain embedded in ongoing catalog operations.
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eBay AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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eBay Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI, Data Warehouse | Analytics and BI |
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2017 | 2018 |
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Data Warehouse | Analytics and BI |
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2014 | 2015 |
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eBay Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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eBay Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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eBay SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2019 | 2019 |
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eBay CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2011 | 2012 |
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Call Center | CRM |
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2020 | 2021 |
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Community Management | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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eBay EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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eBay ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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eBay Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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eBay SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2014 | 2015 |
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eBay TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2022 | 2023 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2019 | 2019 |
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eBay PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2017 | 2017 |
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CPaaS (Communication Platform as a Service) | PaaS |
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2024 | 2024 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2018 | 2018 |
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eBay IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Database Management, Open-Source Database | IaaS |
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2017 | 2017 |
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Database Management, Open-Source Database | IaaS |
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2017 | 2017 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2013 | 2013 |
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Single Sign-On (SSO) | IaaS |
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2021 | 2021 |
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eBay CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at eBay
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP, Chief People Officer | CXO | HR | |
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Vice President, HR Business Partner and Global Talent/Recruiting | VP | HR | |
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VP, Global Total Rewards | VP | HR | |
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Director, Human Resources | Director | HR | |
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Head of Analytics, Global Advertising Revenue Acceleration | Director | Marketing | |
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Vice President Customer Support Operations and Analytics | VP | Customer Service | |
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Head of Analytics, eBay Classifieds | Director | Finance | |
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Director of Data Science/Machine Learning | Director | HR | |
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Senior Data Scientist / Machine Learning Engineer | Manager | HR | |
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CFO | CXO | Finance | |
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Director, Global Finance and Analytics | Director | Finance | |
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Vice President, Treasurer | VP | Treasury | |
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Director Internal Audit | Director | Finance | |
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Vice President of Finance and CAE | VP | Finance | |
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VP Chief Accounting Officer | CXO | Finance | |
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Head of Global Procurement & Strategic Sourcing - Chief Procurement Officer | Director | Procurement | |
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CIO | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Senior Director, Global Benefits & Wellness | Director | HR | |
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Interim Chief Financial Officer | CXO | Finance | |
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Head of Workforce Management | Director | HR | |
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Payroll Manager | Manager | Finance | |
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CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Director of Marketing FP&A | Director | Marketing | |
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Director, Marketing-Audience Strategy | Director | Marketing | |
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VP, GM Global Advertising | VP | Marketing | |
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Senior Product Manager, Customer Marketing | Manager | Marketing | |
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Global Chief Marketing Officer | CXO | Marketing | |
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Director, Global Product Marketing & GTM | Director | Marketing | |
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CRM and Marketing Automation Campaign Manager | Manager | Marketing | |
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Extra | CXO | Finance | |
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Director Customer Experience | Director | Customer Service | |
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Sales Executive | Manager | Sales | |
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Senior Director Customer Experience | Director | Customer Service | |
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Senior Sales Operations Manager, Strategy | Manager | Sales | |
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Sales Operations Manager | Manager | Sales | |
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Director, Compensation | Director | HR | |
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Director, Shipping Experience | Director | Supply Chain | |
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Apps Being Evaluated by eBay Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from eBay IT executives and key decision makers. This section highlights eBay's latest recorded technology evaluations, including Persona Verification for Computer Vision on 2026-01-01, Salesforce Experience Cloud for Customer Engagement, Customer Experience on 2025-06-12, and Genesys PureCloud Platform for Call Center, Customer Experience on 2025-03-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the eBay digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-01 | eBay | Evaluated | Persona Identities | Persona Verification | Computer Vision | AI-Powered Application |
| 2025-06-12 | eBay | Evaluated | Salesforce | Salesforce Experience Cloud | Customer Engagement, Customer Experience | CRM |
| 2025-03-26 | eBay | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
| 2025-02-25 | eBay | Evaluated |
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eCommerce | eCommerce |
| 2025-02-18 | eBay | Evaluated |
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Payment Processing | ERP |
| 2024-12-26 | eBay | Evaluated |
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Collaboration | Collaboration |
| 2024-06-18 | eBay | Evaluated |
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Call Center | CRM |
| 2024-06-04 | eBay | Evaluated |
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Analytics and BI | Analytics and BI |
FAQ - APPS RUN THE WORLD eBay Technographics
eBay is a Retail organization based in United States,
with around 11500 employees and annual revenues of $2.60 billion.
eBay operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday HCM and Figure Eight Platform,
covering areas like ERP Financial, Core HR and ML and Data Science Platforms.
eBay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Appen.
eBay recently adopted applications including
NXLog Platform in 2025, Visier People Analytics in 2024 and Twilio Communications Platform CPaaS in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of eBay’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates eBay’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete eBay technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.