XPO
Five American Lane,
Greenwich, 6831, CT,
United States
Greenwich, 6831, CT,
United States
1 844-742-5976
Transportation
XPO Technographics
XPO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by XPO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 XPO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that XPO has purchased the following applications: RadiusOne AR Suite for AR Automation in 2021, Starlims Abbott eScreen for BackGround Screening in 2017, MercuryGate Claims for Insurance Claims Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems XPO is running and its propensity to invest more and deepen its relationship with HighRadius , Microsoft , STARLIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing XPO revenues, which have grown to $7.72 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for XPO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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XPO Tech Stack and Enterprise Applications
XPO ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2021 | 2021 |
In 2021, XPO implemented RadiusOne AR Suite from HighRadius as its AR Automation solution, initiating a program to centralize accounts receivable operations across its transportation business. The deployment targeted XPO’s receivables organization and billing operations with the stated objective of automating routine collections and cash processing tasks.
RadiusOne AR Suite was configured to automate core accounts receivable workflows, including cash application, collections orchestration, deductions and dispute processing, and credit and aging management. The implementation leveraged the suite’s workflow automation and exception management capabilities to reduce manual matching, standardize collector activities, and enforce consistent dispute resolution processes.
The rollout focused on finance, credit, and collections functions within XPO’s receivables teams, standardizing processes and establishing role based workflows for collectors and credit analysts. Operational coverage emphasized centralized AR process control and queue based work distribution to improve throughput across sites and teams.
Governance included formalizing AR process ownership, role based access and approval paths, and change management for collections playbooks and dispute remediation. HighRadius reported that Penske and XPO Logistics improved receivables team productivity by 62 percent, a result highlighted in vendor communications and related customer case materials.
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ERP Financial | ERP |
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2018 | 2019 |
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XPO HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| STARLIMS | Legacy | Starlims Abbott eScreen | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, XPO implemented Starlims Abbott eScreen as its enterprise BackGround Screening application. The deployment targeted human resources and frontline receptionist workflows to centralize pre-employment screening tasks that had been handled manually at site level.
The implementation configured applicant screening workflows and order management for both drug testing and criminal background checks, aligning the Starlims Abbott eScreen application with standard BackGround Screening capabilities such as electronic chain of custody, scheduling of specimen collections, results ingestion, and candidate status tracking. Functional configuration emphasized pre-hire screening steps including employment verifications and documentation capture to support onboarding processes.
Operational coverage included HR, talent acquisition, reception staff, and staffing agency coordination where receptionists scheduled drug screens using the eScreen system and ran local and federal background checks as part of initial hiring routines. The Starlims Abbott eScreen application was used alongside routine HR administration activities such as W-4 and I-9 processing and timekeeping, consolidating screening tasks into a single screening workflow.
Governance and process changes centered on standardizing workflow ownership for scheduling, results review, and record retention, with the system providing a single repository for screening documentation and chain of custody records. Configuration choices prioritized compliance-aligned workflows for state and federal screening requirements while embedding screening tasks into existing HR and reception processes.
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Employee Engagement | HCM |
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2023 | 2023 |
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Employee Experience | HCM |
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2016 | 2016 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2023 | 2023 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2018 | 2018 |
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XPO ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MercuryGate International | Legacy | MercuryGate Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, XPO implemented MercuryGate Claims, an Insurance Claims Management application. The deployment is presented by MercuryGate as part of its integrated carrier claim network following MercuryGate's acquisition of TranSolutions, and the implementation in the United States focused on automating carrier claim submission and end to end freight claim lifecycle management.
The MercuryGate Claims implementation centered on automated claims intake and large scale claim filing workflows, claim lifecycle tracking, document capture and audit trail capabilities, and rule based workflow orchestration for exception routing and adjudication staging. Configuration emphasized automated freight claim submission templates and workflow automation to reduce manual touchpoints in logistics and finance claim processes.
Operational integration targeted carrier networks and transportation operations, enabling XPO to submit and manage carrier claims within MercuryGate's networked claim environment. The rollout spanned claims administration, operations and finance functions across XPO's US operations, aligning claim submission workflows with carrier interfaces and transportation event data to support ongoing lifecycle management.
Governance changes focused on centralizing claim submission and standardizing adjudication workflows, with MercuryGate Claims used to instrument automated routing, notifications and audit controls. The program was described as improving turnaround and administrative efficiency through automation of carrier claim submission and lifecycle management.
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XPO Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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XPO Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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XPO SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2023 | 2023 |
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XPO CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2018 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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XPO EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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XPO ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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XPO PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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XPO PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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XPO SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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XPO TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2019 |
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XPO PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2018 | 2019 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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XPO IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2017 | 2017 |
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XPO CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2015 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at XPO
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, Corporate Human Resources and Executive Recruiting | VP | HR | |
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Chief Technology Officer | CXO | IT | |
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Chief Information Officer | CXO | IT | |
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Vice President, IT Solutions | VP | IT | |
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Vice President, Enterprise Applications | VP | IT | |
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Senior Analyst, Sales Compensation | Manager | HR | |
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Sales Operations Analyst - Sales Compensation | Manager | HR | |
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Sales Compensation Analyst | Manager | HR | |
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Senior Vice President, Sales Operations, Compensation and Customer Experience | VP | Customer Service | |
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Manager, Human Resources | Manager | HR | |
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Contract Executive Recruiter | CXO | HR | |
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Apps Being Evaluated by XPO Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from XPO IT executives and key decision makers. This section highlights XPO's latest recorded technology evaluations, including Matflo WMS for Warehouse Management on 2025-10-21, Atlassian JIRA for Project Portfolio Management on 2025-03-10, and ServiceNow ITSM for IT Service Management on 2025-02-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the XPO digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-21 | XPO | Evaluated | Digital Applications International Limited | Matflo WMS | Warehouse Management | SCM |
| 2025-03-10 | XPO | Evaluated | Atlassian | Atlassian JIRA | Project Portfolio Management | PPM |
| 2025-02-24 | XPO | Evaluated | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| 2024-09-10 | XPO | Evaluated |
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Transportation Management | SCM |
| 2024-09-10 | XPO | Evaluated |
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Transportation Management | SCM |
| 2024-08-22 | XPO | Evaluated |
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Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD XPO Technographics
XPO is a Transportation organization based in United States,
with around 38000 employees and annual revenues of $7.72 billion.
XPO operates a diverse technology stack with applications such as
RadiusOne AR Suite, Starlims Abbott eScreen and MercuryGate Claims,
covering areas like AR Automation, BackGround Screening and Insurance Claims Management.
XPO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, STARLIMS and MercuryGate International.
XPO recently adopted applications including
Talent Titan Employee Engagement in 2023, Talent Titan Learning in 2023 and Talent Titan Hiring in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of XPO’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates XPO’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete XPO technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.