List of [24]7.ai Customer Engagement Platform Customers
San Jose, 95124, CA,
United States
Since 2010, our global team of researchers has been studying [24]7.ai Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI include: Hilton, a United States based Leisure and Hospitality organisation with 178000 employees and revenues of $11.17 billion, Hilton, a United States based Leisure and Hospitality organisation with 181000 employees and revenues of $11.17 billion, Hilton Worldwide, a United States based Leisure and Hospitality organisation with 159000 employees and revenues of $8.77 billion, Huntington National Bank, a United States based Banking and Financial Services organisation with 20924 employees and revenues of $7.39 billion, Allianz Australia, a Australia based Insurance organisation with 5500 employees and revenues of $5.15 billion and many others.
Contact us if you need a completed and verified list of companies using [24]7.ai Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The [24]7.ai Customer Engagement Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advantage Hospitality United States | Leisure and Hospitality | 60 | $4M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Advantage Hospitality implemented the [24]7.ai Customer Engagement Platform as an AI Platform on its public website. The implementation deployed the application as a cloud hosted conversational layer embedded into site pages to capture guest inquiries and surface contextual prompts on reservation and contact pages. Configuration emphasized automated conversation flows, intent classification and session based routing to support handoff to live agents. The deployment focused on customer facing guest engagement and online reservations workflows rather than back office processing.
The [24]7.ai Customer Engagement Platform was configured with conversational scripts, intent models and analytics modules to instrument visitor interactions and to support standardized response templates. Operational coverage included guest services and reservations functions, with governance oriented around content ownership, iterative training of intent models and a phased page by page rollout across the website. Integrations were implemented against the website front end and customer facing booking flows without disclosed third party system integrations. This implementation aligns with standard AI Platform capabilities for centralizing web based conversational engagement for a small hospitality operator.
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Allianz Australia | Insurance | 5500 | $5.1B | Australia | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Allianz Australia deployed the [24]7.ai Customer Engagement Platform on its website. The deployment uses the [24]7.ai Customer Engagement Platform as an AI Platform to provide real-time conversational engagement and automated web interactions. The implementation focused on centralizing public-facing digital touchpoints to handle inbound customer inquiries through the corporate website.
The platform was configured with conversational AI modules including a virtual assistant for scripted flows, session orchestration for multi-turn dialogues, and embedded analytics for conversation monitoring. Integration was implemented at the website layer using a web widget and client-side embedding, placing the platform directly on Allianz Australia public pages and routing interactions into the platform runtime.
Operational scope covered web-based customer service and digital engagement functions, including routine policy inquiries, quick information lookups, and digital lead capture, impacting customer service and marketing channels. Governance and operational control centered on conversation content management and iterative model tuning, supporting continuous refinement of automated dialogues and escalation paths.
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BC Hydro | Utilities | 7700 | $5.0B | Canada | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018, BC Hydro deployed the [24]7.ai Customer Engagement Platform, an AI Platform chosen after a vendor evaluation where [24]7.ai was the only provider that could meet a defined timeline and budget. The procurement prioritized a rapid, web-facing conversational solution to improve customer self-service on digital channels.
The implementation centered on the [24]7.ai Virtual Agent module hosted on BC Hydro's website, delivering natural language understanding and conversational question answering. Configuration work emphasized intent modeling, conversational flow design, and answer retrieval to provide instant, accurate responses to customer queries.
Operational scope was the customer-facing website and the customer service function, where automated conversation handled inbound informational queries and routine interactions. Governance and rollout were shaped by the timeline and budget constraints that drove vendor selection and expedited go-live, with implementation activities focused on tuning response accuracy and conversational coverage.
BC Hydro's [24]7.ai Customer Engagement Platform deployment in 2018 established a web-based AI Platform capability for customer engagement, enabling customers to ask questions in natural language and receive instant, accurate answers through the virtual agent.
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Banking and FInancial Services | 1300 | $200M | Canada | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2018 | n/a |
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Leisure and Hospitality | 100 | $10M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2016 | n/a |
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Leisure and Hospitality | 250 | $45M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2017 | n/a |
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Leisure and Hospitality | 16700 | $160M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2016 | n/a |
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Leisure and Hospitality | 80 | $15M | Philippines | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
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Leisure and Hospitality | 160 | $6M | India | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
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Leisure and Hospitality | 80 | $5M | France | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
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Buyer Intent: Companies Evaluating [24]7.ai Customer Engagement Platform
- Gerson Lehrman Group, Inc., a United States based Professional Services organization with 1400 Employees
- Horizon Forest Products, a United States based Distribution company with 200 Employees
- Global Sales Solutions Line Spain, a Spain based Professional Services organization with 1200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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