List of [24]7.ai Customer Engagement Platform Customers
24 7.ai
2001 Logic Dr 200,
San Jose, 95124, CA,
United States
San Jose, 95124, CA,
United States
1 703-844-4382
Professional Services
15000
$1.3B
Since 2010, our global team of researchers has been studying [24]7.ai Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI include: Hampton Inn & Suites Prescott Valley, a United States based Leisure and Hospitality organisation with 173000 employees and revenues of $12.09 billion, Hilton Dublin Kilmainham, a United States based Leisure and Hospitality organisation with 173000 employees and revenues of $12.09 billion, Hilton Baku, a United States based Leisure and Hospitality organisation with 173000 employees and revenues of $12.09 billion, Hilton, a United States based Leisure and Hospitality organisation with 178000 employees and revenues of $11.17 billion, Hilton, a United States based Leisure and Hospitality organisation with 181000 employees and revenues of $11.17 billion and many others.
Contact us if you need a completed and verified list of companies using [24]7.ai Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The [24]7.ai Customer Engagement Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Advantage Hospitality United States | Leisure and Hospitality | 60 | $4M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Advantage Hospitality implemented the [24]7.ai Customer Engagement Platform as an AI Platform on its public website. The implementation deployed the application as a cloud hosted conversational layer embedded into site pages to capture guest inquiries and surface contextual prompts on reservation and contact pages. Configuration emphasized automated conversation flows, intent classification and session based routing to support handoff to live agents. The deployment focused on customer facing guest engagement and online reservations workflows rather than back office processing.
The [24]7.ai Customer Engagement Platform was configured with conversational scripts, intent models and analytics modules to instrument visitor interactions and to support standardized response templates. Operational coverage included guest services and reservations functions, with governance oriented around content ownership, iterative training of intent models and a phased page by page rollout across the website. Integrations were implemented against the website front end and customer facing booking flows without disclosed third party system integrations. This implementation aligns with standard AI Platform capabilities for centralizing web based conversational engagement for a small hospitality operator.
|
 |
Allianz Australia | Insurance | 5500 | $5.1B | Australia | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Allianz Australia deployed the [24]7.ai Customer Engagement Platform on its website. The deployment uses the [24]7.ai Customer Engagement Platform as an AI Platform to provide real-time conversational engagement and automated web interactions. The implementation focused on centralizing public-facing digital touchpoints to handle inbound customer inquiries through the corporate website.
The platform was configured with conversational AI modules including a virtual assistant for scripted flows, session orchestration for multi-turn dialogues, and embedded analytics for conversation monitoring. Integration was implemented at the website layer using a web widget and client-side embedding, placing the platform directly on Allianz Australia public pages and routing interactions into the platform runtime.
Operational scope covered web-based customer service and digital engagement functions, including routine policy inquiries, quick information lookups, and digital lead capture, impacting customer service and marketing channels. Governance and operational control centered on conversation content management and iterative model tuning, supporting continuous refinement of automated dialogues and escalation paths.
|
 |
BC Hydro | Utilities | 7700 | $5.0B | Canada | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018, BC Hydro deployed the [24]7.ai Customer Engagement Platform, an AI Platform chosen after a vendor evaluation where [24]7.ai was the only provider that could meet a defined timeline and budget. The procurement prioritized a rapid, web-facing conversational solution to improve customer self-service on digital channels.
The implementation centered on the [24]7.ai Virtual Agent module hosted on BC Hydro's website, delivering natural language understanding and conversational question answering. Configuration work emphasized intent modeling, conversational flow design, and answer retrieval to provide instant, accurate responses to customer queries.
Operational scope was the customer-facing website and the customer service function, where automated conversation handled inbound informational queries and routine interactions. Governance and rollout were shaped by the timeline and budget constraints that drove vendor selection and expedited go-live, with implementation activities focused on tuning response accuracy and conversational coverage.
BC Hydro's [24]7.ai Customer Engagement Platform deployment in 2018 established a web-based AI Platform capability for customer engagement, enabling customers to ask questions in natural language and receive instant, accurate answers through the virtual agent.
|
 |
Capital One Canada | Banking and FInancial Services | 1300 | $200M | Canada | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Capital One Canada deployed the [24]7.ai Customer Engagement Platform on its public website to introduce conversational self service. The deployment places the [24]7.ai Customer Engagement Platform in the Chatbots and Conversational AI category for front line digital engagement on capitalone.ca.
Implementation centered on a web chat widget delivering virtual agent capabilities, including intent classification, dialog orchestration, contextual session management, and escalation to human agents. Configuration efforts focused on mapping conversational flows to common retail banking inquiries and integrating a knowledge base to support scripted responses and consistent customer messaging.
The platform was embedded directly on the corporate website and operated as the primary digital channel for retail customer interactions in Canada, supporting digital channels and contact center front door processes. Operational telemetry and conversational analytics were used to monitor intent accuracy and to refine conversation routing and escalation rules over time.
Rollout governance emphasized iterative conversation model training, regular content updates, and coordination between digital channels and customer service teams. Governance activities included cadence driven intent reviews and defined escalation playbooks to preserve conversational consistency and compliance with banking communication standards.
|
 |
Comfort Inn & Suites Cincinnati Eastgate | Leisure and Hospitality | 100 | $10M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Comfort Inn & Suites Cincinnati Eastgate deployed [24]7.ai Customer Engagement Platform on its public website. The deployment is classified in the Chatbots and Conversational AI category and is positioned to support website guest engagement and reservation assistance for the hotel’s customer-facing channels.
The implementation centers on a web chat widget powered by [24]7.ai Customer Engagement Platform, using natural language understanding, intent classification, and multi-turn dialogue flows to automate common guest inquiries. Configuration likely includes scripted conversation trees for booking assistance and check-in guidance, automated routing for escalation to live agents, and session context persistence to maintain conversational state across interactions.
Operational coverage is focused on guest services, reservations, and front desk support handled through the website, with configuration and content governance managed by the hotel’s digital operations or guest services team. Monitoring and tuning of intents and conversation flows are part of ongoing operational processes to keep the chatbot aligned with booking and service workflows, while analytics from the platform inform iterative adjustments to dialogue design.
|
 |
|
Leisure and Hospitality | 250 | $45M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2017 | n/a |
|
|
|
|
Leisure and Hospitality | 16700 | $160M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2016 | n/a |
|
|
|
|
Leisure and Hospitality | 80 | $15M | Philippines | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
|
|
|
|
Leisure and Hospitality | 160 | $6M | India | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
|
|
|
|
Leisure and Hospitality | 625 | $156M | United States | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | 2015 | n/a |
|
Showing 1 to 10 of 43 entries
Buyer Intent: Companies Evaluating [24]7.ai Customer Engagement Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating [24]7.ai Customer Engagement Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI include:
- Gerson Lehrman Group, Inc., a United States based Professional Services organization with 1400 Employees
- Horizon Forest Products, a United States based Distribution company with 200 Employees
- Global Sales Solutions Line Spain, a Spain based Professional Services organization with 1200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 |
Horizon Forest Products | Distribution | 200 | $30M | United States | 2026-03-04 |
 |
Gerson Lehrman Group, Inc. | Professional Services | 1400 | $400M | United States | 2026-02-26 |
|
Global Sales Solutions Line Spain | Professional Services | 1200 | $50M | Spain | 2026-02-18 |
|
|
Media | 4673 | $4.0B | China | 2025-09-25 |
|
|
Education | 3000 | $200M | United States | 2025-09-12 |
|
|
Professional Services | 1600 | $286M | United States | 2025-06-27 |
|
|
Automotive | 8500 | $1.2B | Canada | 2025-06-25 |
|
|
Professional Services | 500 | $80M | United States | 2025-05-03 |
|
|
Leisure and Hospitality | 10 | $1M | United States | 2025-04-25 |
|
|
Professional Services | 80 | $8M | India | 2025-01-12 |
FAQ - APPS RUN THE WORLD [24]7.ai Customer Engagement Platform Coverage
[24]7.ai Customer Engagement Platform is a Chatbots and Conversational AI solution from [24]7.ai.
Companies worldwide use [24]7.ai Customer Engagement Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Hampton Inn & Suites Prescott Valley, Hilton Dublin Kilmainham, Hilton Baku and Hilton are recorded users of
[24]7.ai Customer Engagement Platform for Chatbots and Conversational AI.
Companies using [24]7.ai Customer Engagement Platform are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using [24]7.ai Customer Engagement Platform are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of [24]7.ai Customer Engagement Platform across Americas, EMEA, and APAC.
Companies using [24]7.ai Customer Engagement Platform range from small businesses with 0-100 employees - 16.28%, to mid-sized firms with 101-1,000 employees - 27.91%, large organizations with 1,001-10,000 employees - 37.21%, and global enterprises with 10,000+ employees - 18.6%.
Customers of [24]7.ai Customer Engagement Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified [24]7.ai Customer Engagement Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.