List of 8x8 ContactNow Customers
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United States
Since 2010, our global team of researchers has been studying 8x8 ContactNow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 ContactNow for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 ContactNow for Call Center include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Palantir Technologies, a United States based Professional Services organisation with 3936 employees and revenues of $2.87 billion, Office for National Statistics, a United Kingdom based Government organisation with 5632 employees and revenues of $341.0 million, Agilisys, a United Kingdom based Professional Services organisation with 978 employees and revenues of $128.0 million, Fletchers Solicitors, a United Kingdom based Professional Services organisation with 628 employees and revenues of $76.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 ContactNow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The 8x8 ContactNow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agilisys | Professional Services | 978 | $128M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2020 | n/a |
In 2020, Agilisys implemented 8x8 ContactNow as its CRM to provision contact center and customer interaction management capabilities for public sector contracts. The implementation positioned 8x8 ContactNow to support inbound voice workflows and agent desktop functionality for council-facing services, with the full application name 8x8 ContactNow used to coordinate customer interactions and administrative case capture.
Configuration focused on inbound call routing, agent call handling, and structured enquiry capture to support processing of government energy rebate applications. 8x8 ContactNow was configured to surface application data and enquiry submission steps within the agent workflow, and to record interactions required for administrative follow up.
Operational coverage extended to Agilisys teams delivering customer service and administrative functions for Somerset West and Taunton Council and for engagements at Royal Tunbridge Wells, where staff handled inbound calls, processed bank details, and submitted enquiries as part of application processing. The implementation supported frontline telephone-based customer service operations and the administrative processing of rebate applications.
Governance and rollout emphasized agent training and professional telephone handling, with agents explicitly noted as competent in using 8x8 software. The deployment model supported temporary contract staffing patterns and continued use by Agilisys teams from June 2022 onward, aligning the CRM application with public sector customer service and administrative workflows.
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Bizmatics | Healthcare | 2 | $1M | United States | 8x8, Inc. | 8x8 ContactNow | Call Center | 2015 | n/a |
In 2015, Bizmatics implemented 8x8 ContactNow for CRM to strengthen call handling and customer experience for its PrognoCIS electronic health records customer base. Bizmatics, Inc., developer of the PrognoCIS suite that serves more than 26 types of general and specialty medical practices, provisioned the 8x8 ContactNow service through 8x8, Inc. to centralize customer support operations around a virtual contact center model.
The deployment emphasized contact center capabilities typical of a CRM-focused virtual contact center, including multi-queue call routing, interactive voice response driven intake, agent desktop controls for case triage, and call monitoring for quality assurance. 8x8 ContactNow was configured to support high-touch support workflows and to surface contextual customer interactions that align with PrognoCIS support processes.
Operational coverage centered on customer support and customer success functions serving PrognoCIS customers in the United States, with the 8x8 Virtual Contact Center serving as the cloud-hosted platform delivering inbound and outbound voice capabilities. The implementation standardized call-handling workflows and agent orchestration to manage the complexity of supporting diverse medical practice types.
Governance focused on embedding consistent support workflows and operational controls within the CRM contact center layer, enabling Bizmatics to route and escalate clinical and technical inquiries more predictably. The 8x8 ContactNow CRM deployment is described by the vendor and Bizmatics as delivering on its primary goal of support excellence for PrognoCIS customers.
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Fletchers Solicitors | Professional Services | 628 | $76M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2022 | n/a |
In 2022, Fletchers Solicitors implemented 8x8 ContactNow as a CRM to support client communications and contact centre operations, replacing Genesys Cloud CX. The deployment was positioned within a cloud first architecture led by Azure public cloud and complementary on premise infrastructure managed by the firm IT Infrastructure and Security function.
8x8 ContactNow was configured to deliver omnichannel contact routing, dialler capabilities, telephony and agent desktop functionality, together with call recording and interaction logging to support case management workflows. The implementation aligned agent environments with Windows Virtual Desktop and FSLogix profile management to centralize agent session state and to support remote and hybrid working patterns.
Integrations were scoped with core business systems including the firm case management platform, Office 365, Exchange and Active Directory, with Azure identity and authentication services used for single sign on and policy enforcement. Operational coverage included the contact centre, service desk, infrastructure and security teams across remote and hybrid locations including Manchester and Southport, with administration and monitoring consolidated into existing Azure and on premise monitoring tools.
Governance and operational practices emphasized security hardening, penetration testing and vulnerability management, data retention controls and SLA driven supplier oversight aligned to ITIL change and problem management processes. The 8x8 ContactNow CRM implementation required cross team processes for incident escalation and ongoing monitoring to ensure compliance with the firm security program and contractual partner performance targets.
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Healthcare | 39369 | $4.2B | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2020 | n/a |
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Government | 5632 | $341M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2020 | n/a |
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Professional Services | 3936 | $2.9B | United States | 8x8, Inc. | 8x8 ContactNow | Call Center | 2021 | n/a |
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Oil, Gas and Chemicals | 300 | $27M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2016 | n/a |
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Professional Services | 7 | $1M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2017 | n/a |
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