List of Accela Civic Platform Customers
Accela
9110 Alcosta Blvd, Suite H #3030,
San Ramon, 94583, CA,
United States
San Ramon, 94583, CA,
United States
1 925-659-3200
Professional Services
600
$253M
Since 2010, our global team of researchers has been studying Accela Civic Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Accela Civic Platform for Government ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Accela Civic Platform for Government ERP include: Seattle City Light, a United States based Government organisation with 14000 employees and revenues of $8.50 billion, Hillsborough County, FL, a United States based Government organisation with 4000 employees and revenues of $8.50 billion, City of Dallas, TX, a United States based Government organisation with 14994 employees and revenues of $5.20 billion, San Diego County, CA, a United States based Government organisation with 7000 employees and revenues of $5.12 billion, Ohio Department of Health, a United States based Government organisation with 1228 employees and revenues of $1.35 billion and many others.
Contact us if you need a completed and verified list of companies using Accela Civic Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The Accela Civic Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arlington County Department of Community Planning Housing and Development | Government | 82 | $12M | United States | Accela | Accela Civic Platform | Government ERP | 2021 | n/a |
In 2021, Arlington County Department of Community Planning Housing and Development implemented Accela Civic Platform as a COTS SaaS solution. The deployment targeted Enterprise Resource Planning for Government Agencies to automate licensing, permitting, plan submissions, adjudication and enforcement actions across county planning and housing workflows.
The Accela Civic Platform configuration emphasized Accela Automation scripting, fee management execution, and workflow based process orchestration together with the Citizen Access ACA interface for public submissions and plan uploads. Configuration and customizations focused on automated fee calculation, form and plan upload processing, case lifecycle management, and scripted workflow transitions to support adjudication and enforcement processes.
Integration work included OnBase development to support document management and new business process flows, while the Citizen Access ACA interface provided the external submission channel for applicants and plan reviewers. Operational coverage comprised licensing, permitting, planning review, adjudication, and enforcement functions within the Department of Community Planning Housing and Development.
A Sr. Business Systems Analyst led configuration, scripting and fee execution activities, managing SaaS configuration, workflow testing and operational handoff from October 2021 to present. Governance centered on in application process controls, scripted fee rules, and standardized Citizen Access workflows to align submissions, plan review and enforcement adjudication with county operational procedures.
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Charlotte County | Government | 500 | $166M | United States | Accela | Accela Civic Platform | Government ERP | 2023 | n/a |
In 2023, Charlotte County implemented Accela Civic Platform, deploying Accela’s SaaS environment as part of a multi-jurisdictional Florida cloud migration wave. The deployment is categorized as Enterprise Resource Planning for Government Agencies and targets county-level civic service automation and operational consolidation across permitting and public-facing service channels.
The Accela Civic Platform implementation configured core civic ERP capabilities consistent with the category, including permitting and licensing workflows, inspection scheduling and mobile inspection capability, code enforcement case management, and citizen portal access. Accela Civic Platform was provisioned to support end-to-end permitting lifecycle management, digital citizen submissions, and role-based administrative workflows typical of county land management and regulatory functions.
Architecturally the deployment uses Accela’s cloud SaaS model with public-facing Accela Citizen Access and mobile components to enable field operations and online service requests, while integrating geospatial capabilities through Accela GIS patterns. The implementation scope focused on county departments responsible for permitting, planning, inspections, licensing, and code enforcement, aligning operational coverage to centrally managed cloud services and public portals.
Governance and rollout leveraged Accela’s Spring 2023 product release features designed to ease transitions to SaaS, with Accela-managed maintenance, security, and upgrade processes reducing local infrastructure responsibilities. Implementation governance emphasized centralized configuration controls, role-based access and workflow standardization across county teams, and staged cutover to the Accela Civic Platform to align county business processes with the new Enterprise Resource Planning for Government Agencies environment.
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Citrus County, Florida | Government | 1601 | $315M | United States | Accela | Accela Civic Platform | Government ERP | 2025 | n/a |
In 2025, Citrus County, Florida implemented the Accela Civic Platform to modernize permitting, licensing, and other citizen services. The deployment is positioned as Enterprise Resource Planning for Government Agencies and was rolled out across multiple county departments to serve residents and local businesses.
The Accela Civic Platform implementation emphasized permitting and licensing modules, with configuration work focused on intake workflows, review routing, license issuance, and citizen-facing case tracking consistent with Enterprise Resource Planning for Government Agencies capabilities. The County configured the system to align with existing operational workflows and to automate handoffs between permit intake, plan review, and issuance processes.
Operational coverage spans multiple departments within Citrus County and targets both staff workflows and resident interactions, with staff reporting rapid adoption and community feedback described as strongly positive. To support adoption, Citrus County established training and support assets including an Accela 101 class taught by staff, a concierge one on one assistance service, and a public library of YouTube videos for self-study, which reinforced staff transition and citizen onboarding.
Governance and rollout practices were centered on staff training, citizen engagement, and incremental service expansion, with internal champions cited as part of the transition. The County reported improved operational efficiency, reduced processing times, and a more responsive service model for citizens and businesses following the Accela Civic Platform launch.
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City of Bradenton, FL | Government | 575 | $180M | United States | Accela | Accela Civic Platform | Government ERP | 2023 | n/a |
In 2023 the City of Bradenton, FL implemented Accela Civic Platform as its Government ERP to centralize permitting, licensing, inspection, and citizen service workflows. The announcement places Bradenton among Accela's new customer roster during a quarter of accelerated cloud migrations and coincided with Accela's Spring 2023 Release that delivered platform, citizen access, and mobile enhancements.
The implementation emphasized core civic modules common to municipal Government ERP deployments, including permitting and plan review, licensing and code enforcement, inspection management, and citizen self service through Accela Citizen Access and mobile field capabilities. Configuration work focused on standardizing permit lifecycles, automating review routing and inspection scheduling, and applying role based access and audit logging to support regulatory compliance and municipal record keeping.
Bradenton's deployment leveraged Accela's SaaS cloud architecture, shifting hosting, upgrades, and security management to the vendor's multitenant cloud environment to reduce operational overhead for IT staff. The operational scope included the building and development services organization, planning and zoning, and code enforcement functions, creating a unified operational record for permits and inspections across departments.
Governance and process changes aligned departmental intake and case management to the new platform, introducing centralized permit intake, automated workflow escalations, and formalized acceptance criteria to ensure consistent outcomes. The City of Bradenton’s use of the Accela Civic Platform demonstrates an adoption pattern in which Government ERP capabilities are used to consolidate municipal permitting, inspections, and resident engagement on a single cloud native platform.
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City of Dallas, TX | Government | 14994 | $5.2B | United States | Accela | Accela Civic Platform | Government ERP | 2023 | n/a |
In 2023, the City of Dallas, TX implemented Accela Civic Platform. The deployment uses Accela Civic Platform as a cloud-based Government ERP to unify permitting, licensing, code enforcement and citizen-facing services across municipal departments, aligning with Accela’s single cloud-based platform approach to government service delivery.
The implementation centered on Accela Civic Platform modules for permitting, licensing, code enforcement, case management and citizen portals. Configuration leveraged low-code forms and workflow orchestration to automate permit lifecycles, inspection scheduling and compliance case workflows, with role-based access controls and audit-capable transaction records to support municipal regulatory processes.
Architecturally the rollout was executed on Accela’s unified cloud platform, consolidating constituent interactions and internal workflows rather than adding separate point solutions. Operational coverage targeted building inspections, planning, licensing and code enforcement departments within the City of Dallas, serving a municipal organization of about 14,994 employees and the city’s resident and business constituencies.
Governance for the Accela Civic Platform deployment emphasized centralized administration of workflows, standardized permitting and inspection procedures, and a phased departmental rollout to limit operational disruption. The project was positioned to streamline the internal and residential government experience and to centralize service orchestration across affected business functions without disclosing measurable outcomes.
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Government | 1959 | $378M | United States | Accela | Accela Civic Platform | Government ERP | 2025 | n/a |
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Government | 225 | $98M | United States | Accela | Accela Civic Platform | Government ERP | 2023 | n/a |
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Government | 2675 | $860M | United States | Accela | Accela Civic Platform | Government ERP | 2013 | n/a |
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Government | 400 | $85M | United States | Accela | Accela Civic Platform | Government ERP | 2013 | n/a |
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Government | 537 | $227M | United States | Accela | Accela Civic Platform | Government ERP | 2025 | n/a |
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Buyer Intent: Companies Evaluating Accela Civic Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Accela Civic Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Accela Civic Platform for Government ERP include:
- Napa County, CA, a United States based Government organization with 1300 Employees
- City of Dallas, TX, a United States based Government company with 14994 Employees
- Jefferson County Alabama, a United States based Government organization with 2500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Napa County, CA | Government | 1300 | $270M | United States | 2026-03-18 |
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City of Dallas, TX | Government | 14994 | $5.2B | United States | 2026-02-13 |
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Jefferson County Alabama | Government | 2500 | $300M | United States | 2026-02-10 |
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Government | 263 | $30M | United States | 2026-02-06 |
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Professional Services | 10 | $1M | United States | 2026-02-01 |
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Media | 10 | $1M | United States | 2026-01-08 |
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Construction and Real Estate | 10 | $1M | United States | 2025-11-21 |
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Government | 3800 | $1.2B | United States | 2025-11-05 |
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Government | 20 | $2M | Costa Rica | 2025-08-25 |
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Education | 19957 | $6.9B | United States | 2025-07-11 |
FAQ - APPS RUN THE WORLD Accela Civic Platform Coverage
Accela Civic Platform is a Government ERP solution from Accela.
Companies worldwide use Accela Civic Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Seattle City Light, Hillsborough County, FL, City of Dallas, TX, San Diego County, CA and Ohio Department of Health are recorded users of
Accela Civic Platform for Government ERP.
Companies using Accela Civic Platform are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Accela Civic Platform are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Accela Civic Platform across Americas, EMEA, and APAC.
Companies using Accela Civic Platform range from small businesses with 0-100 employees - 9.68%, to mid-sized firms with 101-1,000 employees - 48.39%, large organizations with 1,001-10,000 employees - 35.48%, and global enterprises with 10,000+ employees - 6.45%.
Customers of Accela Civic Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Accela Civic Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Government ERP.