List of Amdocs ClarifyCRM Customers
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United States
Since 2010, our global team of researchers has been studying Amdocs ClarifyCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amdocs ClarifyCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amdocs ClarifyCRM for CRM include: Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Telefonica, a Spain based Communications organisation with 100870 employees and revenues of $42.96 billion, Vimpelcom, a Netherlands based Professional Services organisation with 66000 employees and revenues of $23.00 billion, ADP, a United States based Professional Services organisation with 65200 employees and revenues of $20.56 billion, Liberty Global Holdings, a United Kingdom based Communications organisation with 23000 employees and revenues of $7.20 billion and many others.
Contact us if you need a completed and verified list of companies using Amdocs ClarifyCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Amdocs ClarifyCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ADP | Professional Services | 65200 | $20.6B | United States | Amdocs | Amdocs ClarifyCRM | CRM | 2016 | n/a |
In 2016 ADP implemented Amdocs ClarifyCRM within its Customer Relationship Management environment. The deployment targeted centralization of account and case workflows for ADP’s professional services organization and was positioned to support customer service and account management functions.
The Amdocs ClarifyCRM implementation encompassed core CRM capabilities typical of the category, including account and contact management, case and incident management, workflow automation, and reporting and analytics. Configuration emphasized desktop-centric workflows and support for complex reporting outputs, reflecting ADP staff skills in advanced desktop applications and enterprise reporting.
The program leveraged internal expertise across systems such as Hyperion, ESDB, ORBIT, Oracle, Siebel and Cognos to inform reporting requirements, reconciliation points and process design. Operational coverage focused on customer-facing service teams and account management, with business analysts creating complex reports and iterating reporting formats and capabilities.
Governance instituted cross-functional collaboration between CRM administrators, reporting analysts and service delivery teams, and the rollout incorporated iterative process improvement cycles. ADP’s practice of partnering across teams guided configuration choices and ongoing adjustments to Amdocs ClarifyCRM.
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Astro Malaysia Holdings | Communications | 5000 | $763M | Malaysia | Amdocs | Amdocs ClarifyCRM | CRM | 2014 | n/a |
Astro Malaysia Holdings implemented Amdocs ClarifyCRM in 2014 to centralize Customer Relationship Management for its customer service and support operations. The implementation targeted the support organization based in Kuala Lumpur, Malaysia and was positioned to improve ticket handling and case visibility across business users and consultants.
Amdocs ClarifyCRM was configured to support case management, ticket routing, contact management, and service workflow orchestration consistent with Customer Relationship Management deployments. Operational workflows were instrumented to capture and oversee support messages raised in SAP Solution Manager while ClarifyCRM maintained the customer-facing case lifecycle and service records.
Operational coverage included the central support team and business user communities, with coordination between internal consultants and business stakeholders to drive short term engagements and long-term user satisfaction. Support staff also provided backup coverage for SAP functional areas including SD and MM, and authorization monitoring was established inside SAP ECC to track user role assignments and address audit findings.
Governance and operating model changes included defined support strategies, operations plans, coaching, competency reviews, and training direction to sustain the ClarifyCRM environment. The support organization managed roughly 2000 tickets per year with fewer than 2% exceeding SLA targets, initiated authorization monitoring that resolved an external auditor issue, and executed ad-hoc Amdocs ClarifyCRM enhancement projects to refine workflows and user support processes.
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BNP Paribas Germany | Banking and Financial Services | 6000 | $1.8B | Germany | Amdocs | Amdocs ClarifyCRM | CRM | 2011 | n/a |
In 2011, BNP Paribas Germany implemented Amdocs ClarifyCRM as its Customer Relationship Management platform. The engagement centered on design and development in Amdocs CRM smart client version 8, using a client server architecture with server side Xbeans components to host business logic and persistence.
Amdocs ClarifyCRM development work included creating and modifying forms across the CIM, Contracts and Admin areas, and developing server side code using Xbeans. The team configured and extended process orchestration with Process Manager, authored business rules and decision logic via Rule Manager, and constructed transition maps to control workflow state changes, all while using Eclipse for code and artifact management.
Project governance emphasized formal specification and quality assurance, with detailed design documents produced to guide implementation and developers supported throughout coding. Test coverage and validation were managed through test case creation in Quality Center, aligning functional modules in CIM, Contracts and Admin with configured processes and rule sets to operationalize Customer Relationship Management workflows.
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Insurance | 800 | $1.2B | Australia | Amdocs | Amdocs ClarifyCRM | CRM | 2014 | n/a |
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Communications | 23000 | $7.2B | United Kingdom | Amdocs | Amdocs ClarifyCRM | CRM | 2019 | n/a |
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Communications | 100870 | $43.0B | Spain | Amdocs | Amdocs ClarifyCRM | CRM | 2010 | n/a |
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Professional Services | 400 | $52M | United Kingdom | Amdocs | Amdocs ClarifyCRM | CRM | 2020 | n/a |
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Professional Services | 66000 | $23.0B | Netherlands | Amdocs | Amdocs ClarifyCRM | CRM | 2005 | n/a |
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Communications | 88780 | $43.9B | United Kingdom | Amdocs | Amdocs ClarifyCRM | CRM | 2013 | n/a |
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Professional Services | 3000 | $2.0B | Netherlands | Amdocs | Amdocs ClarifyCRM | CRM | 2009 | n/a |
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Buyer Intent: Companies Evaluating Amdocs ClarifyCRM
- University of Washington, a United States based Education organization with 35331 Employees
- Bank West BnP Paribas, a France based Banking and Financial Services company with 178000 Employees
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