List of Aspect Unified IP Customers
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Since 2010, our global team of researchers has been studying Aspect Unified IP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Unified IP for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Unified IP for Call Center include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, City of Mesa, a United States based Government organisation with 4000 employees and revenues of $1.80 billion, AmBank, a Malaysia based Banking and Financial Services organisation with 8200 employees and revenues of $1.05 billion, The Open University, a United Kingdom based Education organisation with 10582 employees and revenues of $698.0 million, Computershare Voucher Services, a United Kingdom based Banking and Financial Services organisation with 50 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Unified IP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Aspect Unified IP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AmBank | Banking and Financial Services | 8200 | $1.1B | Malaysia | Aspect Software | Aspect Unified IP | Call Center | 2018 | n/a |
In 2018, AmBank Group implemented Aspect Unified IP as its Customer Experience Platform, following a detailed evaluation of industry solutions and a decision to centralize interaction management across the group. The deployment concurrently included Aspect Workforce Management to align staffing and scheduling with the unified interaction platform.
Aspect Unified IP was configured to provide core Customer Experience Platform capabilities including multichannel interaction routing, session and call management, real time queuing and reporting, and rules based escalation workflows. Configuration work emphasized skill based routing and queue prioritization, while Aspect Workforce Management was used to translate interaction patterns into staffing schedules and forecasting inputs.
The implementation integrated Aspect Workforce Management directly with the Aspect Unified IP core and connected to telephony and digital channel endpoints to enable unified queuing and workforce planning. Operational coverage targeted AmBank Group customer service and contact center operations in Malaysia, supporting front office banking customer service and contact handling processes.
Governance was established between operations and IT to control routing policies, staffing rules, and change management for the Customer Experience Platform, and rollout decisions followed the group level evaluation that drove the platform selection. The narrative centers on a unified interaction infrastructure, workforce planning convergence, and operational governance to sustain contact center and customer service functions.
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Axis Business Insight | Professional Services | 50 | $6M | United Kingdom | Aspect Software | Aspect Unified IP | Call Center | 2011 | n/a |
In 2011, Axis Business Insight deployed Aspect Unified IP, a Customer Experience Platform from Aspect Software, to centralize contact center and IP telephony across its European multiple site operations. The implementation was sustained by in house network and telecoms engineering resources from December 2011 to September 2019, providing advanced third line support and operational ownership for telephony and network services.
Aspect Unified IP rollout emphasized Aspect ACD and IP telephony capabilities, including the design and implementation of inbound and outbound call flows and ACD routing logic. Configuration work included administration of Cisco Call Manager across five sites and the use of Crystal Reports and Report Runner/Writer for daily collation, analysis and distribution of contact center report data.
The deployment integrated with the company WAN MPLS fabric and Cisco network stack, including switches, routers, firewalls and Cisco Wireless, and used cloud based call routing platforms via COLT, BT and Virgin for inbound routing. Operational governance covered planning, implementation and testing for maintenance and upgrades, asset refresh and operating system upgrades across multiple sites, along with 24 hour on call support and ongoing maintenance for telephony and WAN services.
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City of Mesa | Government | 4000 | $1.8B | United States | Aspect Software | Aspect Unified IP | Call Center | 2017 | n/a |
In 2017, the City of Mesa standardized on Aspect Unified IP as its Customer Experience Platform. The City of Mesa implemented Aspect Unified IP to centralize citizen engagement and contact handling across municipal services and to provide more robust interaction options for residents.
Deployment focused on centralizing contact center infrastructure and unifying agent desktops, using Aspect Unified IP capabilities for multichannel interaction including voice, web chat, and self-service IVR workflows. The implementation emphasized skills based routing, session management, and unified queuing to present consistent citizen touchpoints and streamline inbound routing.
Operational scope covered citizen facing departments under centralized IT governance with a phased standardization program to align routing policies and interaction channels. Configuration governance, role based administration, and ongoing operations were managed by city IT and contact center teams to maintain consistent citizen experiences.
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Banking and Financial Services | 50 | $13M | United Kingdom | Aspect Software | Aspect Unified IP | Call Center | 2017 | n/a |
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Healthcare | 300000 | $379.0B | United States | Aspect Software | Aspect Unified IP | Call Center | 2017 | n/a |
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Education | 10582 | $698M | United Kingdom | Aspect Software | Aspect Unified IP | Call Center | 2017 | n/a |
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