List of Aspect Via Customers
Aspect Software
5 Technology Park Drive,
Westford, 1886, MA,
United States
Westford, 1886, MA,
United States
1 978-250-7900
Professional Services
2088
$500M
Since 2010, our global team of researchers has been studying Aspect Via customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Via for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Via for Call Center include: Southwest Airlines, a United States based Transportation organisation with 73463 employees and revenues of $26.09 billion, Frontier Communications, a United States based Communications organisation with 13000 employees and revenues of $5.94 billion, William Hill, a United Kingdom based Professional Services organisation with 12000 employees and revenues of $1.60 billion, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, Savvy, a Australia based Professional Services organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Via, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Frontier Communications | Communications | 13000 | $5.9B | United States | Aspect Software | Aspect Via | Call Center | 2015 | n/a |
In 2015, Frontier Communications implemented Aspect Via as a Customer Engagement Platform to consolidate contact center capabilities for its customer service organization. The deployment centralized interaction handling and agent tools, providing omnichannel routing and unified interaction context across customer service workflows.
Configuration focused on standard Customer Engagement Platform modules including omnichannel routing, interactive voice response, agent desktop for real-time interaction handling, and workforce engagement and analytics to support agent performance and scheduling. Aspect Via was configured to surface interaction history, automate routine workflows, and enable quality monitoring and workforce optimization consistent with contact center operational needs.
Rollout emphasized contact center governance, with process changes for agent workflows, targeted training programs to improve employee morale, and structured configuration controls to manage routing and escalation rules. The implementation impacted customer service and contact center operations and was explicitly used to improve customer service and employee morale as part of Frontier Communications' operational objectives.
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Hoist Finance | Banking and Financial Services | 1496 | $285M | Sweden | Aspect Software | Aspect Via | Call Center | 2018 | n/a |
In 2018, Hoist Finance deployed Aspect Via as its Customer Engagement Platform for contact center and customer service operations. The company had already operated the full range of Aspect solutions at locations in the UK, Germany and France for several years, and extended Aspect technology into a new site in Poland, with Spain and Italy planned next.
Aspect Via is a cloud-based contact centre software product that supplies native interaction management, workforce optimisation, IVR and digital self-service. Hoist Finance configured Aspect Via to deliver integrated contact routing, agent desktop workflows, workforce scheduling and self-service channel orchestration across its European customer service footprint.
Whereas previous implementations were deployed on premise, Hoist chose to move to the cloud and to use Aspect Via for its new deployments, shifting deployment architecture for new sites to a cloud-native model. The implementation focused on centralizing interaction management and workforce optimisation in the cloud while preserving operational continuity with existing Aspect deployments in other markets.
Operational scope targeted contact centre and customer service functions across Hoist Finance locations in Europe, beginning with Poland and staged rollouts to Spain and Italy while maintaining the established UK, Germany and France sites within the wider Aspect environment. Governance and rollout emphasized staged site onboarding, configuration of IVR and digital self-service, and alignment of contact center workflows and scheduling through Aspect Via.
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Savvy | Professional Services | 50 | $10M | Australia | Aspect Software | Aspect Via | Call Center | 2018 | n/a |
In 2018, Savvy implemented Aspect Via as its Customer Engagement Platform to centralize cloud-based contact center capabilities and modernize customer interaction handling. The deployment used Aspect Via cloud architecture to provide a scalable, feature-extensible environment that supports the organization’s customer service needs as it grows.
Aspect Via was configured to deliver core customer engagement modules including multichannel interaction handling, intelligent contact routing, an agent workspace focused on productivity, and reporting and administration capabilities. Configuration emphasized agent productivity tools and workflow automation consistent with Customer Engagement Platform functional expectations, enabling the company to add features and functionality without on-premises change cycles.
Operational scope focused on Savvy’s customer service and client support functions within its Australian operations, with a phased enablement approach for agent teams and supervisors. The implementation produced the stated outcomes of more effective management of customer interactions and optimized agent productivity, while preserving the ability to incrementally enable additional customer service capabilities through the cloud-based Aspect Via platform.
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Southwest Airlines | Transportation | 73463 | $26.1B | United States | Aspect Software | Aspect Via | Call Center | 2013 | n/a |
In 2013, Southwest Airlines implemented Aspect Via in a Call Center deployment with Aspect Software to centralize customer contact and workforce optimization capabilities. The program adopted Aspect Software's full suite of customer interaction management, workforce optimization, and back office solutions to support contact center operations and agent productivity.
Aspect Via was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, skills based routing, workforce management scheduling and forecasting, quality monitoring, and agent desktop orchestration. The implementation emphasized integrated workforce optimization and contact handling workflows to standardize scheduling, adherence, and quality assurance processes across agent groups.
The deployment connected Aspect Via to enterprise telephony and multichannel contact inputs to unify voice and digital contact routing and to coordinate back office workstreams with frontline agents. Operational scope focused on customer service and contact center functions, aligning reservation handling and customer care workflows with workforce optimization capabilities.
Governance centered on centralized contact center operations management, phased configuration and testing of workforce optimization rules, and process alignment between quality assurance and scheduling teams. The project was positioned to support Southwest Airlines as it sought to provide a superior customer service experience using Aspect Via in its Call Center environment.
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William Hill | Professional Services | 12000 | $1.6B | United Kingdom | Aspect Software | Aspect Via | Call Center | 2019 | n/a |
In 2019 William Hill implemented Aspect Via, a cloud-based customer engagement platform from Aspect Software, within the Call Center category to centralize customer interactions and introduce workforce optimisation capabilities. The deployment was framed as a strategic move to support the fast-paced gambling and betting industry and to ensure customer service operations remain responsive across the regulated markets in which William Hill operates. Aspect Via was configured to provide a combination of customer engagement applications and workforce optimisation, and the implementation explicitly incorporated Aspect Engagement Analytics to ensure customer voices are captured and analyzed. Functional focus aligned with Call Center capabilities, including omnichannel engagement, engagement analytics, and workforce management workflows to improve visibility into agent scheduling and operational processes. Integration between Aspect Via and Aspect Engagement Analytics was a core element of the technical design, enabling analytics to feed back into customer service workflows and workforce planning. The operational scope centered on William Hill’s customer service and contact center operations, with an emphasis on incremental capability additions so the platform could evolve with changing customer expectations. Governance and rollout centered on business stakeholder alignment and readiness for future features, reflecting statements from William Hill leadership about preparing for tomorrow as well as today. The programme communicated a projected annual saving following the implementation, and cited outcomes included greater efficiency, better visibility of processes, a more fulfilled workforce, and happier customers.
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Buyer Intent: Companies Evaluating Aspect Via
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FAQ - APPS RUN THE WORLD Aspect Via Coverage
Aspect Via is a Call Center solution from Aspect Software.
Companies worldwide use Aspect Via, from small firms to large enterprises across 21+ industries.
Organizations such as Southwest Airlines, Frontier Communications, William Hill, Hoist Finance and Savvy are recorded users of
Aspect Via for Call Center.
Companies using Aspect Via are most concentrated in Transportation, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using Aspect Via are most concentrated in United States, United Kingdom and Sweden, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aspect Via across Americas, EMEA, and APAC.
Companies using Aspect Via range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 60%.
Customers of Aspect Via include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Aspect Via customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.