List of Atlassian Opsgenie Customers
Sydney, 2000, NSW,
Australia
Since 2010, our global team of researchers has been studying Atlassian Opsgenie customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atlassian Opsgenie for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atlassian Opsgenie for Incident Management include: Absa Group, a South Africa based Banking and Financial Services organisation with 60000 employees and revenues of $98.92 billion, Albert Heijn, a Netherlands based Retail organisation with 125000 employees and revenues of $54.61 billion, Deutsche Bank, a Germany based Banking and Financial Services organisation with 89879 employees and revenues of $35.69 billion, Adidas, a Germany based Retail organisation with 46045 employees and revenues of $27.80 billion, dm-drogerie markt, a Germany based Retail organisation with 79745 employees and revenues of $14.79 billion and many others.
Contact us if you need a completed and verified list of companies using Atlassian Opsgenie, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Atlassian Opsgenie customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Absa Group | Banking and Financial Services | 60000 | $98.9B | South Africa | Atlassian | Atlassian Opsgenie | Incident Management | 2015 | n/a |
In 2015 Absa Group implemented Atlassian Opsgenie as its Incident Management solution. The deployment was positioned to centralize alerting and on call orchestration for IT operations and infrastructure teams within the banking environment.
The Atlassian Opsgenie implementation focused on standard Incident Management capabilities, including on call scheduling, alert aggregation and routing, escalation policies, alert deduplication, incident lifecycle tracking and runbook linkage. Configuration work emphasized policy driven alert rules and role based notification flows to support shift rotations and duty ownership.
Operational coverage centered on Absa Group IT operations, network and application support functions, and service desk handoffs, with integrations scoped to monitoring sources, messaging channels and ticketing workflows to ensure alerts entered a single incident orchestration layer. Atlassian Opsgenie was configured to produce audit trails and incident context for downstream support teams.
Governance and process changes included formalized escalation workflows, documented incident response playbooks, and standardized on call governance to align responders across business functions. The implementation emphasized repeatable incident triage and escalation procedures rather than bespoke team level ad hoc notifications.
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Actility | Professional Services | 150 | $16M | France | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
In 2017, Actility implemented Atlassian Opsgenie as the companywide Incident Management platform during a global monitoring revamp. The initiative consolidated alerting and operational notifications into a Sensu, Grafana, Opsgenie, Slack stack and replaced prior Nagios based monitoring to centralize incident intake and notification routing.
Atlassian Opsgenie was configured to handle core Incident Management functions including alert ingestion, deduplication, routing, on‑call scheduling, escalation policies, and multi-channel notifications. Configuration work focused on mapping Sensu alert semantics to Opsgenie priority and routing rules, authoring escalation workflows, and establishing on-call rotations and alert suppression to reduce noise while preserving critical alert paths.
Architecturally Sensu and Grafana served as primary telemetry and alert sources, with Sensu forwarding alerts to Atlassian Opsgenie through webhook and API integration, and Grafana providing dashboard-based alerting that fed into the same incident stream. Opsgenie delivered outbound notifications to Slack for team-facing communications and to existing email/SMS channels, creating a unified incident intake and communications layer for operations and support teams across Actilitys global footprint.
Governance centered on standardized alert taxonomies, role based access controls inside Atlassian Opsgenie, and documented incident response workflows and runbooks to align responders. The rollout emphasized operational ownership by operations and support functions, staged configuration validation against Sensu and Grafana alerts, and formalized escalation and notification policies to govern incident lifecycle handling.
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Adidas | Retail | 46045 | $27.8B | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2018 | n/a |
In 2018, Adidas deployed Atlassian Opsgenie for Incident Management. The implementation centralized alert intake and incident orchestration to support IT operations and site reliability functions across Adidas.
Atlassian Opsgenie was configured to perform alert aggregation, routing, on-call scheduling and escalation management, leveraging built-in incident lifecycle and alert enrichment capabilities. The monitoring setup used tools like SCOM, Grafana and Opsgenie, with SCOM and Grafana feeding telemetry and alerts into Atlassian Opsgenie for unified incident routing. Teams configured policies to tag, prioritize and route alerts to defined on-call rosters and notification channels.
Operational governance was established through standardized alerting policies, escalation policies and defined on-call rosters, with runbook linkage for incident response workflows. The deployment integrated the monitoring stack into incident workflows, enabling centralized incident visibility and coordinated response via Atlassian Opsgenie. Implementation concentrated on configuration of incident rules and on-call orchestration rather than infrastructure changes.
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Retail | 125000 | $54.6B | Netherlands | Atlassian | Atlassian Opsgenie | Incident Management | 2019 | n/a |
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Professional Services | 1915 | $452M | United States | Atlassian | Atlassian Opsgenie | Incident Management | 2016 | n/a |
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Banking and Financial Services | 89879 | $35.7B | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
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Retail | 79745 | $14.8B | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
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Professional Services | 26 | $5M | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
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Professional Services | 50 | $6M | France | Atlassian | Atlassian Opsgenie | Incident Management | 2019 | n/a |
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Professional Services | 70 | $10M | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Atlassian Opsgenie
- Alphacommnet, a United States based Professional Services organization with 10 Employees
- Baywinds Community Association, a United States based Non Profit company with 10 Employees
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
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