List of Atlassian Opsgenie Customers
Atlassian
Level 6, 341 George Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9262-1443
Professional Services
13813
$5.2B
Since 2010, our global team of researchers has been studying Atlassian Opsgenie customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atlassian Opsgenie for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atlassian Opsgenie for Incident Management include: Absa Group, a South Africa based Banking and Financial Services organisation with 60000 employees and revenues of $98.92 billion, Albert Heijn, a Netherlands based Retail organisation with 125000 employees and revenues of $54.61 billion, Deutsche Bank, a Germany based Banking and Financial Services organisation with 89879 employees and revenues of $35.69 billion, Adidas, a Germany based Retail organisation with 46045 employees and revenues of $27.80 billion, dm-drogerie markt, a Germany based Retail organisation with 79745 employees and revenues of $14.79 billion and many others.
Contact us if you need a completed and verified list of companies using Atlassian Opsgenie, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Atlassian Opsgenie customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Absa Group | Banking and Financial Services | 60000 | $98.9B | South Africa | Atlassian | Atlassian Opsgenie | Incident Management | 2015 | n/a |
In 2015 Absa Group implemented Atlassian Opsgenie as its Incident Management solution. The deployment was positioned to centralize alerting and on call orchestration for IT operations and infrastructure teams within the banking environment.
The Atlassian Opsgenie implementation focused on standard Incident Management capabilities, including on call scheduling, alert aggregation and routing, escalation policies, alert deduplication, incident lifecycle tracking and runbook linkage. Configuration work emphasized policy driven alert rules and role based notification flows to support shift rotations and duty ownership.
Operational coverage centered on Absa Group IT operations, network and application support functions, and service desk handoffs, with integrations scoped to monitoring sources, messaging channels and ticketing workflows to ensure alerts entered a single incident orchestration layer. Atlassian Opsgenie was configured to produce audit trails and incident context for downstream support teams.
Governance and process changes included formalized escalation workflows, documented incident response playbooks, and standardized on call governance to align responders across business functions. The implementation emphasized repeatable incident triage and escalation procedures rather than bespoke team level ad hoc notifications.
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Actility | Professional Services | 150 | $16M | France | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
In 2017, Actility implemented Atlassian Opsgenie as the companywide Incident Management platform during a global monitoring revamp. The initiative consolidated alerting and operational notifications into a Sensu, Grafana, Opsgenie, Slack stack and replaced prior Nagios based monitoring to centralize incident intake and notification routing.
Atlassian Opsgenie was configured to handle core Incident Management functions including alert ingestion, deduplication, routing, on‑call scheduling, escalation policies, and multi-channel notifications. Configuration work focused on mapping Sensu alert semantics to Opsgenie priority and routing rules, authoring escalation workflows, and establishing on-call rotations and alert suppression to reduce noise while preserving critical alert paths.
Architecturally Sensu and Grafana served as primary telemetry and alert sources, with Sensu forwarding alerts to Atlassian Opsgenie through webhook and API integration, and Grafana providing dashboard-based alerting that fed into the same incident stream. Opsgenie delivered outbound notifications to Slack for team-facing communications and to existing email/SMS channels, creating a unified incident intake and communications layer for operations and support teams across Actilitys global footprint.
Governance centered on standardized alert taxonomies, role based access controls inside Atlassian Opsgenie, and documented incident response workflows and runbooks to align responders. The rollout emphasized operational ownership by operations and support functions, staged configuration validation against Sensu and Grafana alerts, and formalized escalation and notification policies to govern incident lifecycle handling.
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Adidas | Retail | 46045 | $27.8B | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2018 | n/a |
In 2018, Adidas deployed Atlassian Opsgenie for Incident Management. The implementation centralized alert intake and incident orchestration to support IT operations and site reliability functions across Adidas.
Atlassian Opsgenie was configured to perform alert aggregation, routing, on-call scheduling and escalation management, leveraging built-in incident lifecycle and alert enrichment capabilities. The monitoring setup used tools like SCOM, Grafana and Opsgenie, with SCOM and Grafana feeding telemetry and alerts into Atlassian Opsgenie for unified incident routing. Teams configured policies to tag, prioritize and route alerts to defined on-call rosters and notification channels.
Operational governance was established through standardized alerting policies, escalation policies and defined on-call rosters, with runbook linkage for incident response workflows. The deployment integrated the monitoring stack into incident workflows, enabling centralized incident visibility and coordinated response via Atlassian Opsgenie. Implementation concentrated on configuration of incident rules and on-call orchestration rather than infrastructure changes.
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Albert Heijn | Retail | 125000 | $54.6B | Netherlands | Atlassian | Atlassian Opsgenie | Incident Management | 2019 | n/a |
In 2019 Albert Heijn deployed Atlassian Opsgenie for Incident Management as part of a centralized observability and alerting platform. The implementation positioned Atlassian Opsgenie as the primary incident orchestration tool to coordinate alerts and on call response across the retailer's platform teams.
The platform combined metrics, logs, traces and alerting into a single operational stack. Key telemetry components included Prometheus with Thanos LTS and various exporters for metrics collection, Elastic Stack deployed via the ECK Operator for log ingestion and search, and Dynatrace for application performance monitoring. Atlassian Opsgenie was integrated to receive alerts from these telemetry sources and to manage on call schedules, escalation policies and notification routing.
Integrations were built to route alerts from Prometheus, Elastic Stack and Dynatrace into Atlassian Opsgenie, enabling centralized alert de duplication and routing to functional teams. Operational coverage targeted engineering and operations teams responsible for retail systems and platform reliability at Albert Heijn, with Atlassian Opsgenie linked into existing monitoring pipelines. The integration approach emphasized alert context enrichment using metrics, logs and traces before incident assignment.
Governance and process work centered on formalizing incident workflows and educating teams in SLO and SLI techniques to align alert thresholds with service objectives. Implementation activities included configuring escalation chains, on call rotations and periodic review processes for alert tuning and runbook linkage. Atlassian Opsgenie Incident Management use at Albert Heijn was therefore embedded into both tooling and operational practice through telemetry integrations and team enablement.
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Clearwater Analytics | Professional Services | 3000 | $731M | United States | Atlassian | Atlassian Opsgenie | Incident Management | 2016 | n/a |
In 2016 Clearwater Analytics implemented Atlassian Opsgenie as its Incident Management platform to centralize on-call alerting and incident processing for security operations. The deployment placed Atlassian Opsgenie at the center of on-call workflows managed by the security and systems engineering team, formalizing alert routing, schedule management, and escalation policies for on-call analysts.
Configuration work included automations that integrated OpsGenie with the enterprise ticketing flow in Jira, enabling automated issue creation and reduced time spent by analysts on routine tasks. The security team built SIEM queries to surface potential incidents and routed those alerts into OpsGenie, and Crowdstrike telemetry for EDR and identity protection was managed alongside OpsGenie alert streams to prioritize security response.
Identity and access management controls were enforced through Okta, with SAML application management and factor sequencing configured to control OpsGenie access for responders. Email security controls built with M365 and Tessian provided phishing prevention and insider risk alerting that fed into incident handling processes, while vendor proofs of concept and MDR, authentication, identity management, and CASB SASE evaluations were managed in parallel to extend detection and response capability.
Governance centered on documented alert processing workflows, escalation matrices, and on-call rotation ownership within the security operations function, and the OpsGenie implementation supported continuity when the organization transitioned to a full work from home model. Explicit outcomes recorded by the team include reduced analyst time on routine tasks and improved detection and alerting through integrated SIEM, Crowdstrike, M365, and Tessian signals.
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Banking and Financial Services | 89879 | $35.7B | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
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Retail | 79745 | $14.8B | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
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Professional Services | 26 | $5M | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2017 | n/a |
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Professional Services | 50 | $6M | France | Atlassian | Atlassian Opsgenie | Incident Management | 2019 | n/a |
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Professional Services | 70 | $10M | Germany | Atlassian | Atlassian Opsgenie | Incident Management | 2018 | n/a |
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Showing 1 to 10 of 16 entries
Buyer Intent: Companies Evaluating Atlassian Opsgenie
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Atlassian Opsgenie. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Atlassian Opsgenie for Incident Management include:
- Vcom Solutions, a United States based Professional Services organization with 26 Employees
- Alphacommnet, a United States based Professional Services company with 10 Employees
- Baywinds Community Association, a United States based Non Profit organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Vcom Solutions | Professional Services | 26 | $3M | United States | 2026-04-02 |
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Alphacommnet | Professional Services | 10 | $1M | United States | 2026-03-04 |
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Baywinds Community Association | Non Profit | 10 | $1M | United States | 2026-02-08 |
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Transportation | 210 | $63M | United States | 2026-02-06 |
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Professional Services | 15 | $2M | United States | 2026-01-29 |
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Professional Services | 15 | $1M | United States | 2025-10-28 |
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Professional Services | 185 | $20M | United States | 2025-09-30 |
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Leisure and Hospitality | 350 | $11M | Turkey | 2025-09-30 |
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Construction and Real Estate | 200 | $20M | United Kingdom | 2025-08-04 |
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Retail | 12 | $2M | United States | 2025-04-16 |
FAQ - APPS RUN THE WORLD Atlassian Opsgenie Coverage
Atlassian Opsgenie is a Incident Management solution from Atlassian.
Companies worldwide use Atlassian Opsgenie, from small firms to large enterprises across 21+ industries.
Organizations such as Absa Group, Albert Heijn, Deutsche Bank, Adidas and dm-drogerie markt are recorded users of
Atlassian Opsgenie for Incident Management.
Companies using Atlassian Opsgenie are most concentrated in Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using Atlassian Opsgenie are most concentrated in South Africa, Netherlands and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Atlassian Opsgenie across Americas, EMEA, and APAC.
Companies using Atlassian Opsgenie range from small businesses with 0-100 employees - 18.75%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 31.25%.
Customers of Atlassian Opsgenie include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Atlassian Opsgenie customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.