List of Atos Unify OpenScape Contact Center Customers
Atos (Including Evidian)
River Ouest, 80 quai Voltaire, Bezons,
Paris, 95877,
France
Paris, 95877,
France
33 1 73 26 00 00
Professional Services
70000
$9.4B
Since 2010, our global team of researchers has been studying Atos Unify OpenScape Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atos Unify OpenScape Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atos Unify OpenScape Contact Center for Call Center include: Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, E.ON, a United Kingdom based Utilities organisation with 8437 employees and revenues of $1.99 billion, University of Vienna, a Austria based Education organisation with 10000 employees and revenues of $1.20 billion, University of Huddersfield, a United Kingdom based Education organisation with 1840 employees and revenues of $400.0 million, Clinique Saint-Jean, a Belgium based HealthCare organisation with 1800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Atos Unify OpenScape Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AZ Damian | HealthCare | 1400 | $180M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | n/a |
In 2018, AZ Damian implemented Atos Unify OpenScape Contact Center to centralize incoming communications as part of its best practice healthcare mission. The Atos Unify OpenScape Contact Center deployment falls under the Call Center category and was selected to provide better service to patients, referring physicians and medical staff at AZ Damian hospital in Ostend, Belgium. The implementation focused on contact routing, agent desktop configuration and queue management capabilities, including automatic call distribution, interactive voice response and call recording aligned with patient service workflows. The full application name Atos Unify OpenScape Contact Center is used as the primary contact center platform for service orchestration and agent handling.
The deployment architecture integrated Atos Unify OpenScape Contact Center with the hospital telephony layer and operational patient service processes, and included configuration of agent profiles, skill based routing and reporting dashboards to support scheduling and referral handling. Governance work emphasized aligning contact center workflows with clinical and administrative procedures and training agents on standardized operating protocols to handle patient and physician inquiries. The implementation operationalized a Call Center solution to support patient services, coordination with referring physicians and internal medical staff across hospital operations.
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Clinique Saint-Jean | HealthCare | 1800 | $200M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | n/a |
In 2018, Clinique Saint-Jean deployed Atos Unify OpenScape Contact Center to centralize telephony and patient communication workflows, using the solution as a Call Center platform to support patient services and general practitioner communications. The Atos Unify OpenScape Contact Center implementation was positioned as a centralized delivery layer for inbound clinical and administrative calls, aligning the application with hospital front-desk and referral intake functions.
The project included an upgrade to OpenScape 4000 and the configuration of standard Call Center capabilities, including automatic call distribution, queue management, agent routing, and operational reporting. The configuration emphasized centralized call handling and monitoring, with agent workspaces and contact queues organized to separate patient inquiries from general practitioner referral and clinical coordination traffic.
Operational coverage focused on clinical reception and GP liaison functions across the hospital, consolidating telephony operations under the centralized OpenScape Contact Center. Clinique Saint-Jean found a telephony solution to meet the needs of both patients and general practitioners, with governance concentrated on centralized contact center operations and configuration management under the Atos Unify platform.
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Datasharp | Professional Services | 80 | $8M | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | Datasharp |
In 2018, Abbey Cars implemented Atos Unify OpenScape Contact Center as its primary Call Center application, with Datasharp engaged as the system integrator. The deployment focused on consolidating telephony administration and day to day operations onto a single platform to improve management of inbound and outbound contact workflows.
The implementation leveraged OpenScape Business platform capabilities to provide unified communications functionality alongside contact center features. Configurations emphasized centralized administration and configuration of telephony infrastructure, agent-facing call handling and queuing workflows consistent with Call Center operations, and tight CRM integration to surface customer context at the agent desktop.
Operational coverage centered on customer service and reservation operations, moving administration and configuration control into a managed platform. Governance changes included centralizing telephony administration processes and embedding CRM linked workflows for agents, producing a single, more manageable UC and contact center environment for the business.
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E.ON | Utilities | 8437 | $2.0B | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2012 | n/a |
In 2012, E.ON deployed Atos Unify OpenScape Contact Center as a Call Center solution for customer contact and service operations. The work was executed under a Global Transformation Programme covering the E.ON UK estate, with a Project Lead accountable for design, delivery and program governance.
The implementation configured core Call Center capabilities including automatic call distribution, interactive voice response, skills based routing, agent desktop consoles, supervisor monitoring and operational reporting. Configuration emphasized centralized routing policies, agent state management and multimedia queueing to align telephony and contact handling workflows with enterprise contact center practices.
Atos Unify OpenScape Contact Center was provisioned on a Unify OSV platform architecture to integrate with the estate telephony environment and support IP telephony and trunking. The platform architecture incorporated clustered call servers and redundant media paths to support availability and continuity of UK contact operations.
Operational scope covered contact center and customer service teams across the E.ON UK estate, with governance centralized under the Global Transformation Programme to standardize routing, reporting and agent workflows. Rollout followed phased adoption across sites with configuration governance, change control and supervisor training to embed the new Call Center platform into operational processes.
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ESPM | Education | 1000 | $70M | Brazil | Atos | Atos Unify OpenScape Contact Center | Call Center | 2013 | n/a |
In 2013 ESPM implemented Atos Unify OpenScape Contact Center as part of an OpenScape Enterprise deployment. The program began in October 2013 and was executed in three phases, with the telephony system migration started first and the call center and data center unification completed in May 2014, preserving the association between the implementation timeline and the OpenScape Enterprise rollout.
The implementation centered on Call Center capabilities provided by Atos Unify OpenScape Contact Center, including enterprise call routing and ACD workflows, interactive voice response and self service routing, agent desktop consolidation, and centralized reporting and administration typical of Call Center platforms. Configuration work focused on aligning call routing policies and ACD skill groups to institutional service channels, while the data center unification established a coherent hosting and management topology for the contact center services.
Operational scope covered institution wide contact center functions across ESPM, supporting student services, admissions inquiries, and administrative support functions within Brazil. The deployment used phased cutovers for telephony first to reduce service disruption, followed by consolidation of contact center operations and data center systems to create a unified operational footprint for voice and contact handling.
Governance and rollout were managed through a phased implementation plan that sequenced telephony migration, call center consolidation, and data center unification to coordinate technical cutovers and operational readiness. The narrative documents the relationship ESPM Atos Unify OpenScape Contact Center Call Center institutional service operations and architecture, and it emphasizes phased deployment and infrastructure consolidation as the primary implementation signals.
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Government | 900 | $100M | Germany | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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Government | 85000 | $208.9B | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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Government | 1200 | $100M | Netherlands | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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HealthCare | 150 | $20M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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HealthCare | 200 | $25M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Atos Unify OpenScape Contact Center
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Atos Unify OpenScape Contact Center Coverage
Atos Unify OpenScape Contact Center is a Call Center solution from Atos.
Companies worldwide use Atos Unify OpenScape Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Ministry of Justice, United Kingdom, E.ON, University of Vienna, University of Huddersfield and Clinique Saint-Jean are recorded users of
Atos Unify OpenScape Contact Center for Call Center.
Companies using Atos Unify OpenScape Contact Center are most concentrated in Government, Utilities and Education, with adoption spanning over 21 industries.
Companies using Atos Unify OpenScape Contact Center are most concentrated in United Kingdom, Austria and Belgium, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Atos Unify OpenScape Contact Center across Americas, EMEA, and APAC.
Companies using Atos Unify OpenScape Contact Center range from small businesses with 0-100 employees - 15.38%, to mid-sized firms with 101-1,000 employees - 30.77%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 7.69%.
Customers of Atos Unify OpenScape Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Atos Unify OpenScape Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.