List of Avaya Aura Session Manager Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya Aura Session Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Session Manager for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Session Manager for Collaboration include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Frontier Airlines, a United States based Transportation organisation with 8011 employees and revenues of $3.59 billion, AIG UK, a United Kingdom based Insurance organisation with 2815 employees and revenues of $2.35 billion, Bank of America UK, a United Kingdom based Banking and Financial Services organisation with 6497 employees and revenues of $1.80 billion, Volkswagen Group UK, a United Kingdom based Automotive organisation with 850 employees and revenues of $382.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Session Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIG UK | Insurance | 2815 | $2.4B | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2010 | n/a |
In 2010, AIG UK deployed Avaya Aura Session Manager for Collaboration to centralize session control for EMEA contact centre operations and back-office telephony. The implementation tied the Avaya Aura Session Manager to the companys Infrastructure Services organization, with a Senior IP Telephony Project Engineer accountable for the EMEA estate and a Croydon operations base overseeing ongoing support from 2010 through 2021.
Avaya Aura Session Manager was configured to provide SIP session brokering, centralized routing and interworking with Avaya call control components, enabling consistent dial plan and call routing across contact centre and back-office environments. The deployed stack included Avaya Aura Communication Manager, Avaya Aura System and Session Manager functions, Avaya CMS for reporting, NICE voice recording for call capture, and Avaya Aura Messaging for voicemail and unified messaging capabilities.
Operational coverage extended across AIG UKs EMEA estate, encompassing contact centre agents, back-office telephony endpoints and infrastructure services teams, with governance managed by Infrastructure Services and the named Senior IP Telephony Project Engineer. Integration and configuration work focused on call control coherence, recording and messaging interoperability, and centralized session management to support contact centre workflows and enterprise telephony governance.
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Bank of America UK | Banking and Financial Services | 6497 | $1.8B | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2018 | n/a |
In 2018 Bank of America UK deployed Avaya Aura Session Manager as a core element of its Collaboration portfolio to modernize real time communications and improve contact centre and enterprise voice reliability. The rollout was led by the Real Time Communications team and the EMEA RTC Voice Engineering team, with operational activity noted in Chester and Bromley and broader EMEA branch office design and buildout work.
Avaya Aura Session Manager was implemented alongside Avaya AURA components including CMS and AES, telephony platforms such as G650 and G450, and contact centre elements for ACDs, call flows and skills based routing. The implementation scope included server and application configuration on VMware and ESXi platforms, high availability telephony server architectures, voice gateway installation, software and hardware platform upgrades, lab certification of Avaya server versions and hands on configuration of new phone models.
Integrations and interoperability activities were explicit, with Session Manager integration work including SIP signaling designs, carrier SIP and SBC management, DDI presentation and dial plan coordination with carriers, and interworking with Cisco Unified Communications Manager CUCM 12.5. The program also referenced voice recording integrations and data analytics instrumentation including Splunk integration, reflecting cross functional dependency on LAN WAN networks and enterprise monitoring systems.
Governance and delivery practices included creation of high level and low level designs, test plans, ROM and SOW development, Bill of Materials and cost estimates, formal change management, application governance and risk governance controls. Engineering responsibilities emphasized solutioning to meet line of business requirements, program timeline development, quality assurance and risk controls, and turnover to production with the aim of platform stability, elimination of non permitted technology and consistent, reliable end user experiences.
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Frontier Airlines | Transportation | 8011 | $3.6B | United States | Avaya | Avaya Aura Session Manager | Collaboration | 2018 | n/a |
In 2018, Frontier Airlines implemented Avaya Aura Session Manager within its Collaboration environment. The deployment of Avaya Aura Session Manager was part of a broader Avaya stack managed by Frontier's telecom engineering team and integrated with Avaya CM, Avaya CMS, Avaya Aura Conferencing, Avaya Voice Mail, and Verint recording.
The implementation instrumented session routing, centralized SIP topology control, and session brokering capabilities typical of Avaya Aura Session Manager, while enabling conferencing orchestration and voicemail interworking across the estate. Configuration work focused on SIP trunking patterns, routing rules, and session admission control to support contact center and corporate voice traffic.
Operational coverage included 82 airport sites, Frontier Airlines corporate headquarters, and the airline call center, bringing Collaboration services into passenger-facing airport operations and centralized customer care. Business functions impacted included telecommunications operations, contact center servicing, corporate IT voice infrastructure, and conferencing for operational teams.
Governance and ongoing maintenance were handled by Frontier's telecom engineering staff, with a Senior Telecom Engineer responsible for implementing and maintaining Avaya CM, Avaya CMS, Avaya Aura Session Manager, Avaya Aura Conferencing, Avaya Voice Mail, and Verint recording. The program emphasized standardizing voice and recording workflows across distributed sites and improving Frontier Airlines business through consolidated telecom products and services.
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NHS Greater Glasgow and Clyde United Kingdom | Healthcare | 39369 | $4.2B | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2018 | n/a |
In 2018 NHS Greater Glasgow and Clyde implemented Avaya Aura Session Manager as part of a Collaboration platform deployment. The deployment positioned Avaya Aura Session Manager as the central SIP session routing and call control layer for the health board, aligning unified communications with clinical and administrative telephony needs.
The implementation included Avaya Aura Platform components, specifically Avaya Aura Messaging, Avaya Aura Communications Manager, Avaya Aura Systems Manager, and Client Enablement Services, alongside Avaya 9600 Series IP Deskphones and 3rd party wireless IP handsets. Avaya Aura Session Manager was configured to interoperate with Avaya Aura Communications Manager and Avaya Aura Systems Manager to centralize device registration, call routing policies, and session routing across the estate.
Operational coverage extended across NHS Greater Glasgow and Clyde, supporting the organization infrastructure that serves 39,369 employees, with the deployment oriented around clinical communications and administrative telephony workflows. The physical endpoint footprint combined deskphone provisioning for stationary clinical and administrative users with wireless IP handset coverage for mobile staff in clinical areas, reflecting typical Collaboration category device strategies.
Governance relied on Avaya Aura Systems Manager and Client Enablement Services to centralize configuration, policy enforcement, and staged user enablement during rollout. The architecture emphasized centralized management of session routing and messaging components, enabling consistent provisioning and operational controls across the health board.
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Ten Lifestyle Group | Professional Services | 260 | $66M | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2020 | n/a |
In 2020, Ten Lifestyle Group implemented Avaya Aura Session Manager. The Avaya Aura Session Manager implementation serves Collaboration business function for contact center and back office telephony operations, supporting global IP, softphone, analogue and digital endpoints and centralized session routing.
The deployment included Avaya Session Manager as the call routing core, Avaya System Administration for configuration and troubleshooting, and Avaya SBCs for SIP trunk demarcation. Functional capabilities implemented included agent and back office account provisioning on ASM and Genesys Pure Connect, IVR configuration and announcement setup using recorded or text to speech audio, DDI sourcing for new client onboarding, and project workstreams for an upgrade to Avaya Aura 8 and rollout of Genesys Pure Connect with bullseye routing.
Integrations and operational tooling were explicit, monitoring and diagnostics used Prognosis, call reporting leveraged TIM Call Logger and Genesys ICBM plus reporting surfaced to the operations centre via Genesys Cloud. The environment supported SIP and ISDN trunk administration, interaction administration for call and email workgroups, Genesys Desktop and Genesys Cloud support, maintenance of Oak call recorders and cloud recordings with redaction, and the creation of chat and WhatsApp workgroups in Genesys Pure Connect and Genesys Cloud with custom attributes for multilingual auto replies.
Governance and operational processes centered on maintaining a telephony incident queue and meeting SLA deadlines, monthly review of billing and invoices from third party vendors, and third party vendor relationship management. Operational responsibilities included ongoing trunk troubleshooting, generation of operational reports from TIM and ICBM, onboarding workflows for new clients, and support for telephony project delivery and change control.
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Automotive | 850 | $382M | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2014 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Aura Session Manager Coverage
Avaya Aura Session Manager is a Collaboration solution from Avaya.
Companies worldwide use Avaya Aura Session Manager, from small firms to large enterprises across 21+ industries.
Organizations such as NHS Greater Glasgow and Clyde United Kingdom, Frontier Airlines, AIG UK, Bank of America UK and Volkswagen Group UK are recorded users of
Avaya Aura Session Manager for Collaboration.
Companies using Avaya Aura Session Manager are most concentrated in Healthcare, Transportation and Insurance, with adoption spanning over 21 industries.
Companies using Avaya Aura Session Manager are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura Session Manager across Americas, EMEA, and APAC.
Companies using Avaya Aura Session Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 16.67%.
Customers of Avaya Aura Session Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura Session Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.