List of Avaya Aura Session Manager Customers
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Since 2010, our global team of researchers has been studying Avaya Aura Session Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Session Manager for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Session Manager for Collaboration include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Frontier Airlines, a United States based Transportation organisation with 8011 employees and revenues of $3.59 billion, AIG UK, a United Kingdom based Insurance organisation with 2815 employees and revenues of $2.35 billion, Bank of America UK, a United Kingdom based Banking and Financial Services organisation with 6497 employees and revenues of $1.80 billion, Volkswagen Group UK, a United Kingdom based Automotive organisation with 850 employees and revenues of $382.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Session Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIG UK | Insurance | 2815 | $2.4B | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2010 | n/a |
In 2010, AIG UK deployed Avaya Aura Session Manager for Collaboration to centralize session control for EMEA contact centre operations and back-office telephony. The implementation tied the Avaya Aura Session Manager to the companys Infrastructure Services organization, with a Senior IP Telephony Project Engineer accountable for the EMEA estate and a Croydon operations base overseeing ongoing support from 2010 through 2021.
Avaya Aura Session Manager was configured to provide SIP session brokering, centralized routing and interworking with Avaya call control components, enabling consistent dial plan and call routing across contact centre and back-office environments. The deployed stack included Avaya Aura Communication Manager, Avaya Aura System and Session Manager functions, Avaya CMS for reporting, NICE voice recording for call capture, and Avaya Aura Messaging for voicemail and unified messaging capabilities.
Operational coverage extended across AIG UKs EMEA estate, encompassing contact centre agents, back-office telephony endpoints and infrastructure services teams, with governance managed by Infrastructure Services and the named Senior IP Telephony Project Engineer. Integration and configuration work focused on call control coherence, recording and messaging interoperability, and centralized session management to support contact centre workflows and enterprise telephony governance.
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Bank of America UK | Banking and Financial Services | 6497 | $1.8B | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2018 | n/a |
In 2018 Bank of America UK deployed Avaya Aura Session Manager as a core element of its Collaboration portfolio to modernize real time communications and improve contact centre and enterprise voice reliability. The rollout was led by the Real Time Communications team and the EMEA RTC Voice Engineering team, with operational activity noted in Chester and Bromley and broader EMEA branch office design and buildout work.
Avaya Aura Session Manager was implemented alongside Avaya AURA components including CMS and AES, telephony platforms such as G650 and G450, and contact centre elements for ACDs, call flows and skills based routing. The implementation scope included server and application configuration on VMware and ESXi platforms, high availability telephony server architectures, voice gateway installation, software and hardware platform upgrades, lab certification of Avaya server versions and hands on configuration of new phone models.
Integrations and interoperability activities were explicit, with Session Manager integration work including SIP signaling designs, carrier SIP and SBC management, DDI presentation and dial plan coordination with carriers, and interworking with Cisco Unified Communications Manager CUCM 12.5. The program also referenced voice recording integrations and data analytics instrumentation including Splunk integration, reflecting cross functional dependency on LAN WAN networks and enterprise monitoring systems.
Governance and delivery practices included creation of high level and low level designs, test plans, ROM and SOW development, Bill of Materials and cost estimates, formal change management, application governance and risk governance controls. Engineering responsibilities emphasized solutioning to meet line of business requirements, program timeline development, quality assurance and risk controls, and turnover to production with the aim of platform stability, elimination of non permitted technology and consistent, reliable end user experiences.
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Frontier Airlines | Transportation | 8011 | $3.6B | United States | Avaya | Avaya Aura Session Manager | Collaboration | 2018 | n/a |
In 2018, Frontier Airlines implemented Avaya Aura Session Manager within its Collaboration environment. The deployment of Avaya Aura Session Manager was part of a broader Avaya stack managed by Frontier's telecom engineering team and integrated with Avaya CM, Avaya CMS, Avaya Aura Conferencing, Avaya Voice Mail, and Verint recording.
The implementation instrumented session routing, centralized SIP topology control, and session brokering capabilities typical of Avaya Aura Session Manager, while enabling conferencing orchestration and voicemail interworking across the estate. Configuration work focused on SIP trunking patterns, routing rules, and session admission control to support contact center and corporate voice traffic.
Operational coverage included 82 airport sites, Frontier Airlines corporate headquarters, and the airline call center, bringing Collaboration services into passenger-facing airport operations and centralized customer care. Business functions impacted included telecommunications operations, contact center servicing, corporate IT voice infrastructure, and conferencing for operational teams.
Governance and ongoing maintenance were handled by Frontier's telecom engineering staff, with a Senior Telecom Engineer responsible for implementing and maintaining Avaya CM, Avaya CMS, Avaya Aura Session Manager, Avaya Aura Conferencing, Avaya Voice Mail, and Verint recording. The program emphasized standardizing voice and recording workflows across distributed sites and improving Frontier Airlines business through consolidated telecom products and services.
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Healthcare | 39369 | $4.2B | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2018 | n/a |
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Professional Services | 260 | $66M | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2020 | n/a |
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Automotive | 850 | $382M | United Kingdom | Avaya | Avaya Aura Session Manager | Collaboration | 2014 | n/a |
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