List of BMC Helix ITSM - Incident Management Customers
BMC Software
2103 CityWest Blvd,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.3B
Since 2010, our global team of researchers has been studying BMC Helix ITSM - Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Helix ITSM - Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Helix ITSM - Incident Management for Incident Management include: Elevance Health, formerly Anthem, Inc, a United States based Insurance organisation with 104900 employees and revenues of $171.34 billion, Walgreens Boots Alliance, a United States based Retail organisation with 312000 employees and revenues of $147.70 billion, Capgemini, a France based Professional Services organisation with 349373 employees and revenues of $26.15 billion, Lactais Group, a France based Consumer Packaged Goods organisation with 75000 employees and revenues of $21.07 billion, Safran Aircraft Engines, a France based Aerospace and Defense organisation with 14500 employees and revenues of $12.70 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Helix ITSM - Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alliance Healthcare France | Healthcare | 1200 | $4.2B | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2006 | n/a |
In 2006, Alliance Healthcare France implemented BMC Helix ITSM - Incident Management to centralize Incident Management for IT and operational support across its service platform. The implementation was aligned with a concurrent EAI SOA Sales Order Capture platform that processed about 28,500 orders per day and managed roughly 580,000 product records, servicing 54 logistical warehouses across France.
The deployment covered standard incident and problem management workflows and ITIL-aligned processes, and operated alongside platform capabilities for ordering, business activity monitoring, warehouse lifecycle control, stock tracking, billing monitoring, and user access administration. Functional modules developed on the platform included a Flex module to control warehouse lifecycle states and business rules, a Prices service to support pricing strategy calculation for pharmacies, and an Export to Andorra module extended with Excel reporting and Visual .NET components.
Architecturally, the solution sat on a multi-tier SOA design using an asynchronous bus to interconnect varied client types with Alliance back-office systems, implemented in a Java JEE stack with evolution paths using EJB and MDB where applicable. Integration work included a SOC connector embedded in the company web portal to consume platform services, XML transformers conforming to CSRP protocol, and persistence managed with Hibernate.
Governance and delivery practices were documented under Rational RSM and Enterprise Architect, with project structuring via Maven and iterative development using XP methodology. Module testing used JUnit and integration testing was run with Continuum, while incident and problem workflows were also managed using BMC Service Desk Express following full ITIL practices, concurrent with the BMC Helix ITSM - Incident Management deployment.
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Capgemini | Professional Services | 349373 | $26.2B | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2014 | n/a |
In 2014, Capgemini deployed BMC Helix ITSM - Incident Management to establish standardized incident handling across client engagements. The BMC Helix ITSM - Incident Management rollout focused on ticket lifecycle orchestration, multi tier support queues and SLA driven assignment to support N1, N2 and N3 service desks.
Configuration work centered on incident modules for ticket creation, categorization, prioritization, SLA tracking, automated routing and escalation workflows, and a centralized knowledge base to accelerate resolution. Functional management at Capgemini prepared and led workshops, captured client requirements, drafted functional specifications and expressions of need, performed costing and planning for functional activities, and managed scope deviations with clients.
Testing and release controls were formalized through written test strategy, modular test plans and cases, execution of tests, acceptance reporting and release reporting to govern version rollouts. Operational coverage included user support N1, N2 and N3, application management backup during application manager absences, ongoing MCO activity, and production version planning, costing and monitoring, supporting RTE engagements in the Paris area.
Main technical projects tied to the implementation included technical and evolutionary migration of BMC Remedy from version 7.6 to version 8.1 and an upgrade of Business Objects from version 3.5 to 4.1, which were managed alongside incident management operations. Governance emphasized supervision of the functional team, monitoring of skill uplift, and customer and publisher relationship management to maintain operational continuity.
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Capgemini UK | Professional Services | 11200 | $2.2B | United Kingdom | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2014 | n/a |
In 2014, Capgemini UK implemented BMC Helix ITSM - Incident Management as its Incident Management solution to centralize incident handling and operationalize IT service desk workflows. The deployment positioned BMC Helix ITSM - Incident Management as the primary platform for incident intake, lifecycle tracking, and escalation routing across service delivery functions.
The implementation emphasized core incident management modules, including ticket creation and lifecycle workflows, SLA enforcement and monitoring, automated routing and escalation rules, and configurable incident categorization and prioritization. Configuration work included workflow orchestration and notification automation, and the program applied standard incident management terminology such as incident record, root cause analysis support, and incident closure validation to align IT and service desk processes.
Operational coverage reflected multi-tier support patterns with N1, N2 and N3 support levels and functional management responsibilities. Functional manager activities documented in the record included preparing and leading functional workshops, collecting client requirements, drafting functional specifications and expressions of need, costing and planning functional activities, and managing scope deviations, which framed the service desk operating model and role profiles.
Governance and release controls were structured around formal test phases and application stewardship, including writing test strategy and acceptance reports, modular test plans and cases, executing tests, and producing test and operational reporting. Associated operational records reference technical and evolutionary migrations of BMC Remedy from version 7.6 to 8.1 and Business Objects from 3.5 to 4.1, indicating experience with platform upgrades and version management in parallel support programs.
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Insurance | 104900 | $171.3B | United States | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2015 | n/a |
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Communications | 3000 | $200M | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2011 | n/a |
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Consumer Packaged Goods | 75000 | $21.1B | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2019 | n/a |
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Government | 8934 | $1.8B | New Zealand | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2020 | n/a |
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Aerospace and Defense | 14500 | $12.7B | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2015 | n/a |
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Manufacturing | 6400 | $3.7B | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2010 | n/a |
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Manufacturing | 1800 | $520M | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating BMC Helix ITSM - Incident Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC Helix ITSM - Incident Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC Helix ITSM - Incident Management for Incident Management include:
- BMC Software India, a India based Professional Services organization with 2600 Employees
- Washington State Department of Transportation, a United States based Government company with 6800 Employees
- Airbus, a France based Aerospace and Defense organization with 56000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD BMC Helix ITSM - Incident Management Coverage
BMC Helix ITSM - Incident Management is a Incident Management solution from BMC Software.
Companies worldwide use BMC Helix ITSM - Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as Elevance Health, formerly Anthem, Inc, Walgreens Boots Alliance, Capgemini, Lactais Group and Safran Aircraft Engines are recorded users of
BMC Helix ITSM - Incident Management for Incident Management.
Companies using BMC Helix ITSM - Incident Management are most concentrated in Insurance, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using BMC Helix ITSM - Incident Management are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Helix ITSM - Incident Management across Americas, EMEA, and APAC.
Companies using BMC Helix ITSM - Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 7.69%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 46.15%.
Customers of BMC Helix ITSM - Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Helix ITSM - Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.