List of CallMiner Eureka Customers
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United States
Since 2010, our global team of researchers has been studying CallMiner Eureka customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallMiner Eureka for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallMiner Eureka for Customer Experience include: Santander UK, a United Kingdom based Banking and Financial Services organisation with 19800 employees and revenues of $6.47 billion, Sallie Mae, a United States based Banking and Financial Services organisation with 1740 employees and revenues of $1.81 billion, Jet2 PLC (formerly Dart Group Plc), a United Kingdom based Professional Services organisation with 8270 employees and revenues of $1.51 billion, Midland Credit Management, subsidiary of Encore Capital Group, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $1.00 billion, Afni, a United States based Professional Services organisation with 3802 employees and revenues of $754.0 million and many others.
Contact us if you need a completed and verified list of companies using CallMiner Eureka, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The CallMiner Eureka customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Afni | Professional Services | 3802 | $754M | United States | CallMiner | CallMiner Eureka | Customer Experience | 2014 | n/a |
In 2014 Afni deployed CallMiner Eureka to strengthen Customer Experience across its contact centers, targeting sales performance in both the United States and the Philippines. Afni implemented CallMiner Eureka to provide analytics-driven visibility into voice interactions and to support sales and quality functions within its call center operations.
The implementation leveraged CallMiner Eureka conversational and speech analytics capabilities, including automated interaction scoring, trend detection, and conversation mining to surface sales opportunities and compliance patterns. Configuration emphasized analytics workflows that translate call insights into agent coaching cues and quality assurance snapshots, aligning with standard Customer Experience functional workflows.
Operational coverage focused on Afni call centers in the United States and the Philippines, integrating CallMiner Eureka outputs into day to day sales coaching and contact center quality processes. The deployment changed how supervisors review interactions, shifting from manual sampling to data driven review cycles and prioritized coaching tasks.
Afni reported that after deploying CallMiner Eureka it exceeded its sales goals by 55.4 percent, demonstrating a measurable sales impact tied to the conversational analytics implementation. Governance adjustments accompanied the rollout, with analytics driven coaching and QA processes instituted to operationalize the CallMiner Eureka insights.
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Cabot Financial | Banking and Financial Services | 1200 | $350M | United Kingdom | CallMiner | CallMiner Eureka | Customer Experience | 2017 | n/a |
In 2017, Cabot Financial implemented CallMiner Eureka for Customer Experience. The deployment focused on embedding speech analytics into contact center operations to support compliance monitoring, revenue optimization, and agent performance management, and the work explicitly aligned CallMiner Eureka with operational stakeholder needs.
Cabot Financial configured CallMiner Eureka to run governance and behaviour queries, performance based queries, and live call analytics, leveraging speech recognition and query languages to surface interaction insights. Configuration included building and maintaining automated queries for real time and post call analysis to detect compliance patterns and revenue opportunities, and analytical workflows incorporated SQL driven data interrogation with structured query outputs for regular reporting.
Speech and voice analytical outputs were cross referenced with multimedia data sets to identify emerging trends, enabling multimodal analysis across recorded voice and other interaction channels. Operational coverage emphasized daily, weekly, and monthly review cadences so CallMiner Eureka outputs could be consumed by operations, quality, compliance, and performance teams.
Governance processes were formalized through maintained query libraries and standardized reporting formats to ensure consistent behaviour measurement and compliance oversight. Workflows were adjusted to enable agents to self coach using post and real time analytics, and analysts were tasked with designing, building, and maintaining analytical configuration while presenting findings in business wide formats to stakeholders.
The program produced recognized innovation outcomes, including Ukdp Innovation Champion 2020, CSA Innovation award 2021, ICS Best Application of Technology award 2021, and CCS Best use of Technology award 2021. CallMiner Eureka remained an operational input to compliance, performance management, and Customer Experience activities at Cabot Financial.
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Cabot Financial Limited | Banking and Financial Services | 400 | $45M | United Kingdom | CallMiner | CallMiner Eureka | Customer Experience | 2018 | n/a |
In 2018, Cabot Financial Limited deployed CallMiner Eureka as its Customer Experience platform. The implementation included CallMiner Eureka components Eureka Live, Eureka Analyze and Eureka Coach, establishing real-time monitoring, interaction analytics and agent coaching capabilities across the contact environment.
Administrative scope for the deployment covered platform administration of Eureka Live, Eureka Analyze and Eureka Coach, including rights and controls configuration and user role management. Workstreams included configuring analytic workflows and coaching workflows, maintaining platform configuration and ensuring operational availability of the CallMiner Eureka modules.
Governance activity was centered on developing and updating CallMiner documentation to ensure data and process integrity, defining access controls and audit practices, and embedding coaching and quality assurance processes into customer service operations. Operational coverage focused on customer-facing functions such as contact centre quality assurance and agent training, with ongoing internal administration responsibilities for the CallMiner platforms at Cabot Financial Limited.
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Professional Services | 8270 | $1.5B | United Kingdom | CallMiner | CallMiner Eureka | Customer Experience | 2020 | n/a |
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Banking and Financial Services | 4000 | $1.0B | United States | CallMiner | CallMiner Eureka | Customer Experience | 2016 | n/a |
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Banking and Financial Services | 1740 | $1.8B | United States | CallMiner | CallMiner Eureka | Customer Experience | 2016 | n/a |
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | CallMiner | CallMiner Eureka | Customer Experience | 2018 | n/a |
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Professional Services | 11654 | $502M | United Kingdom | CallMiner | CallMiner Eureka | Customer Experience | 2020 | n/a |
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Insurance | 1400 | $115M | United Kingdom | CallMiner | CallMiner Eureka | Customer Experience | 2019 | n/a |
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Buyer Intent: Companies Evaluating CallMiner Eureka
- Bursor & Fisher, a United States based Professional Services organization with 10 Employees
- Desjardins Group, a Canada based Banking and Financial Services company with 55290 Employees
- Portage Point Partners, a United States based Professional Services organization with 120 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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