List of Cisco Unified IP Phones Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-526-7209
Professional Services
90400
$53.8B
Since 2010, our global team of researchers has been studying Cisco Unified IP Phones customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unified IP Phones for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unified IP Phones for PBX, VoiP and Phone Systems include: Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, AstraZeneca, a United Kingdom based Life Sciences organisation with 94300 employees and revenues of $73.98 billion, British American Tobacco, a United Kingdom based Manufacturing organisation with 48989 employees and revenues of $34.80 billion, Airbus, a France based Aerospace and Defense organisation with 56000 employees and revenues of $33.95 billion, Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco Unified IP Phones, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco Unified IP Phones customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2005 | n/a |
In 2005 Airbus contracted Cisco Systems to deploy Cisco Unified IP Phones as part of a PBX, VoiP and Phone Systems initiative, formalizing a move to IP based enterprise voice. The agreement established a five year program with France Telecom Group and its subsidiary Equant engaged to deliver the full IP solution across Airbus sites in France and the United Kingdom.
The implementation provisioned an IP based telephony system centered on Cisco Unified IP Phones, addressing endpoint provisioning, call control and SIP voice session management consistent with PBX, VoiP and Phone Systems capabilities. Configuration and automation work covered handset provisioning, dial plan configuration, centralized call control and integration with the existing local area network infrastructure managed by Cisco.
Deployment scope included 30,000 extensions in France across both Toulouse sites and 10,000 extensions in the United Kingdom at Filton and Broughton, consolidating enterprise telephony for corporate communications and operational functions. France Telecom Group and Equant were responsible for site level delivery and service orchestration while Cisco supplied the IP telephony platform and coordinated LAN integration.
Rollout was executed as a phased migration under the five year contract, with program activities focused on extension cutovers, network readiness validation, staged site activation and centralized operational governance for ongoing voice services. The program converted traditional private branch exchanges to an enterprise IP voice architecture using Cisco Unified IP Phones, aligning handset inventory, call control and service provisioning across the targeted Airbus sites.
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Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2013 | n/a |
In 2013, Allied Irish Bank UK implemented Cisco Unified IP Phones as part of a strategic consolidation within the PBX, VoiP and Phone Systems category. The deployment addressed an environment handling roughly 14 million contact center calls per year and redirected inbound calls from about 60 percent of branches into centralized contact center resources that span a primary Dublin center and multiple satellite offices across Ireland and Great Britain.
The implementation paired Cisco Unified Communications Manager as the IP telephony control plane with Cisco Unified Contact Center Enterprise for ACD and routing, and Cisco Unified Customer Voice Portal for IVR and self service queuing, while endpoints were Cisco Unified IP Phones. Functional capabilities explicitly included automatic call distribution, IVR self service, queuing across sites, outbound dialing through the Cisco Dialer Outbound Option, and agent desktop interaction logging and wrap up code capture via a bespoke agent desktop.
Integrations were established with a Cisco certified campaign management application, Acqueon List and Campaign Manager, for outbound campaign controls and with Cisco Real-Time Adherence to feed real time and historic call traffic into workforce management workflows. Architecturally the bank centralized PBX services and contact center instances to create virtual contact centers, enabling unified queuing, reporting, and data popping across remote sites without separate PBX hardware per satellite.
Operational governance moved to a single point of command and control, empowering the central analytics team to run customer analytics, develop customer profiles, and generate sales leads from unified reporting. The rollout delivered cradle to grave reporting for agents, more consistent IVR messaging and hold patterns, reduced hardware footprint, and improved contact center efficiency; the program included an upgrade path for Cisco Unified Contact Center Enterprise and a pilot of Cisco Jabber to evaluate presence, messaging, voice, video, voice messaging, desktop sharing, and conferencing for agent collaboration.
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Amey | Construction and Real Estate | 12000 | $2.6B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, Amey deployed Cisco Unified IP Phones as its primary telephony infrastructure, establishing a centralized PBX, VoiP and Phone Systems environment managed through Cisco Unified CM Admin. The Cisco Unified IP Phones implementation focused on device provisioning and lifecycle administration, with explicit configuration of phone accounts and creation of hunt groups to support call routing and team-level telephony operations.
Operationally the deployment was administered by Server, Networks, Software and Desktop Support Teams, who used Cisco Unified CM Admin to create and troubleshoot endpoints across the company. Infrastructure practices were integrated into the telephony program, including server builds and virtualization using vSphere, patch management and compliance via WSUS and SCCM, endpoint security deployment through McAfee ePO, and hardware and software inventory tracked with Snow. The support scope included imaging and desktop configuration for Windows 7 and Windows 10, and application level troubleshooting for software such as AutoCAD and Bentley.
Governance and day to day operations were structured around an incident queue model, with support staff provisioning phones, configuring hunt groups, and investigating phone issues as part of incident resolution workflows. The narrative ties Amey, Cisco Unified IP Phones, PBX, VoiP and Phone Systems to telephony provisioning and support functions, reflecting a technology and operational stack that combines Cisco voice management with existing server, endpoint management, and asset inventory tooling.
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Banking and Financial Services | 400 | $150M | United States | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2016 | n/a |
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Professional Services | 2587 | $81M | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2021 | n/a |
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Life Sciences | 94300 | $74.0B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2016 | n/a |
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Leisure and Hospitality | 10000 | $13.0B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2013 | n/a |
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Communications | 213 | $100M | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2007 | n/a |
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Banking and Financial Services | 4300 | $2.9B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2014 | n/a |
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Retail | 51000 | $8.8B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2015 | n/a |
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Showing 1 to 10 of 42 entries
Buyer Intent: Companies Evaluating Cisco Unified IP Phones
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Cisco Unified IP Phones Coverage
Cisco Unified IP Phones is a PBX, VoiP and Phone Systems solution from Cisco Systems.
Companies worldwide use Cisco Unified IP Phones, from small firms to large enterprises across 21+ industries.
Organizations such as Ministry of Justice, United Kingdom, AstraZeneca, British American Tobacco, Airbus and Centrica are recorded users of
Cisco Unified IP Phones for PBX, VoiP and Phone Systems.
Companies using Cisco Unified IP Phones are most concentrated in Government, Life Sciences and Manufacturing, with adoption spanning over 21 industries.
Companies using Cisco Unified IP Phones are most concentrated in United Kingdom and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Unified IP Phones across Americas, EMEA, and APAC.
Companies using Cisco Unified IP Phones range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 21.43%, large organizations with 1,001-10,000 employees - 47.62%, and global enterprises with 10,000+ employees - 30.95%.
Customers of Cisco Unified IP Phones include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Unified IP Phones customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.