List of CritSend Customers
CritSend
71 rue du Faubourg Saint Martin,
Paris, 75010,
France
Paris, 75010,
France
n/a
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying CritSend customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CritSend for Transactional Email from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CritSend for Transactional Email include: BNP Paribas Fortis, a Belgium based Banking and Financial Services organisation with 18000 employees and revenues of $3.48 billion, Day & Zimmermann, a United States based Construction and Real Estate organisation with 43000 employees and revenues of $2.60 billion, Bobst, a Switzerland based Manufacturing organisation with 6400 employees and revenues of $2.42 billion, Granarolo S.p.A, a Italy based Consumer Packaged Goods organisation with 2800 employees and revenues of $1.73 billion, Alain Afflelou, a France based Retail organisation with 3000 employees and revenues of $1.10 billion and many others.
Contact us if you need a completed and verified list of companies using CritSend, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CritSend customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advisorkhoj | Professional Services | 45 | $4M | India | CritSend | CritSend | Transactional Email | 2013 | n/a |
In 2013, Advisorkhoj implemented CritSend to handle transactional messaging on its website, deploying CritSend as its Transactional Email solution. The implementation focused on embedding CritSend into website-triggered flows to deliver account notifications and system-generated messages for the professional services firm.
The CritSend deployment emphasized core Transactional Email capabilities common to the category, including template management for standardized message content, SMTP relay and API-based send options for backend integration, and event-level delivery tracking and open tracking. Configuration work included bounce handling and suppression list management, and setup of reusable templates to support consistent transactional workflows.
Integration scope centered on the company website, with CritSend mapped into web application notification paths to automate password resets, confirmation emails, and client-facing alerts, affecting customer support and operations workflows. Operational coverage was company-wide across customer communication touchpoints given the small enterprise size, with email orchestration serving product and client engagement functions.
Governance activities for the rollout included sender domain validation and DNS configuration such as SPF and DKIM to establish deliverability controls, plus configuration of monitoring for delivery events and suppression policy enforcement. The implementation followed a staged approach to instrument site flows and validate message templates and delivery before full operational use.
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Agri-Mark | Manufacturing | 1500 | $230M | United States | CritSend | CritSend | Transactional Email | 2014 | n/a |
In 2014, Agri-Mark implemented CritSend for Transactional Email on its public website. The deployment established CritSend as the transactional messaging layer for customer communications and site-triggered notifications, positioning Agri-Mark, CritSend, Transactional Email to support customer-facing messaging workflows.
The implementation leveraged standard transactional email capabilities, including SMTP relay and API-based sending, template management, and delivery and bounce monitoring. CritSend handled template-driven transactional messages such as account notifications, billing and order confirmations initiated by website events, with configuration for sender authentication and deliverability controls.
Integration was executed at the website level to route event triggers and form-driven messages into CritSend, and operational coverage focused on customer-facing functions including customer service and order operations. Governance centered on template control and deliverability processes, with workflow ownership for message content and suppression handling assigned to internal communications and operations teams.
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Alain Afflelou | Retail | 3000 | $1.1B | France | CritSend | CritSend | Transactional Email | 2017 | n/a |
In 2017, Alain Afflelou deployed CritSend as its Transactional Email provider for its public website. CritSend is used to drive website-originated customer notifications, supporting transactional messaging such as order confirmations, account notifications, and other site-triggered communication flows for Alain Afflelou.
The implementation leverages Transactional Email capabilities typical of the category, including SMTP relay and a REST API for event-triggered sends, centralized template management, deliverability monitoring, and tracking for bounces and opens. The rollout is scoped to the website and associated web application, with governance focused on template versioning and approval workflows to standardize transactional content and ensure consistent operational handling of notification events.
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Alain Afflelou France | Retail | 5000 | $667M | France | CritSend | CritSend | Transactional Email | 2017 | n/a |
In 2017, Alain Afflelou France deployed CritSend for Transactional Email to centralize website-triggered messaging. The implementation focuses on the afflelou.com France site and targets transactional workflows such as account notifications, password resets, and purchase confirmations, positioning CritSend as the retailer's transactional email layer.
Technically, CritSend was integrated into the website messaging stack using standard SMTP relay and API integration patterns to deliver templated messages, manage personalization tokens, and capture delivery and bounce events for operational monitoring. Functional capabilities implemented align with the Transactional Email category and include message templating, delivery tracking, suppression list management, and programmatic sending interfaces.
Operational ownership is concentrated in e-commerce and customer service functions, with central template governance and testing workflows to maintain consistency and deliverability. CritSend serves as the dedicated transactional channel for the afflelou.com website, feeding message event data into support and order management workflows for day to day customer communications.
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Alain Afflelou Spain | Retail | 1000 | $164M | Spain | CritSend | CritSend | Transactional Email | 2022 | n/a |
In 2022, Alain Afflelou Spain implemented CritSend for Transactional Email on its website. The deployment supports the retailer's Spanish online presence and aligns with the company size of about 1,000 employees and its retail operations.
The CritSend implementation centers on core Transactional Email capabilities, including centralized template management, SMTP and API delivery layers, and event driven message orchestration for web initiated interactions. Configuration work focused on templating, variable substitution for customer personalization, and automated triggers to handle confirmation and account related notifications.
Integrations are centered on the public website, where CritSend is invoked from site interactions and backend order or account workflows to deliver customer notifications. Operational scope is the online customer communication channel in Spain, impacting e-commerce flows, customer service messaging, and digital operations.
Governance follows standard transactional email practices, with centralized template control, API key management, and deliverability monitoring to maintain consistency and compliance. Rollout and ongoing management are aligned with digital channels and web development responsibilities to map triggers, maintain templates, and monitor delivery performance.
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Retail | 600 | $131M | France | CritSend | CritSend | Transactional Email | 2015 | n/a |
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Banking and Financial Services | 18000 | $3.5B | Belgium | CritSend | CritSend | Transactional Email | 2016 | n/a |
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Manufacturing | 6400 | $2.4B | Switzerland | CritSend | CritSend | Transactional Email | 2018 | n/a |
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Manufacturing | 650 | $200M | France | CritSend | CritSend | Transactional Email | 2018 | n/a |
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Manufacturing | 5800 | $720M | Spain | CritSend | CritSend | Transactional Email | 2018 | n/a |
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Showing 1 to 10 of 68 entries
Buyer Intent: Companies Evaluating CritSend
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD CritSend Coverage
CritSend is a Transactional Email solution from CritSend.
Companies worldwide use CritSend, from small firms to large enterprises across 21+ industries.
Organizations such as BNP Paribas Fortis, Day & Zimmermann, Bobst, Granarolo S.p.A and Alain Afflelou are recorded users of
CritSend for Transactional Email.
Companies using CritSend are most concentrated in Banking and Financial Services, Construction and Real Estate and Manufacturing, with adoption spanning over 21 industries.
Companies using CritSend are most concentrated in Belgium, United States and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CritSend across Americas, EMEA, and APAC.
Companies using CritSend range from small businesses with 0-100 employees - 47.06%, to mid-sized firms with 101-1,000 employees - 27.94%, large organizations with 1,001-10,000 employees - 22.06%, and global enterprises with 10,000+ employees - 2.94%.
Customers of CritSend include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified CritSend customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Transactional Email.