List of eGain Chat Customers
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Since 2010, our global team of researchers has been studying eGain Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Chat for Chatbots and Conversational AI include: Specsavers United Kingdom, a United Kingdom based Healthcare organisation with 46283 employees and revenues of $5.06 billion, Standard Life Aberdeen, a United Kingdom based Banking and Financial Services organisation with 4719 employees and revenues of $1.90 billion, Zulily, a United States based Retail organisation with 2000 employees and revenues of $906.0 million, Gen Digital UK&I, a United Kingdom based Professional Services organisation with 900 employees and revenues of $839.0 million, Danske Bank UK, a United Kingdom based Banking and Financial Services organisation with 1400 employees and revenues of $242.0 million and many others.
Contact us if you need a completed and verified list of companies using eGain Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eGain Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Locate (UK) | Professional Services | 302 | $15M | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2017 | n/a |
In 2017, 1st Locate (UK) deployed eGain Chat on their website. The deployment uses eGain Chat, a Chatbots and Conversational AI application, to provide web-based conversational engagement and virtual assistant interactions for customer-facing touchpoints.
The implementation is hosted as a cloud tenant, with configuration references to serverURL https://1stlocate.egain.cloud and VATenantAccId EG94065323, and it exposes a virtual assistant persona named 1stlocate_bot. Configuration parameters indicate the chat UI is delivered as a popout web widget and that session storage is enabled while pre-chat collection is set to false.
Functionally the rollout centers on conversational virtual assistant capabilities typical of Chatbots and Conversational AI, supporting web customer engagement and automated query handling. The deployment surface includes session and escalation state flags within the chat configuration, indicating built-in session management and escalation pathways are present as part of the eGain Chat implementation.
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Danske Bank UK | Banking and Financial Services | 1400 | $242M | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Danske Bank UK deployed eGain Chat as Chatbots and Conversational AI on its public website to support customer service and online customer engagement. The eGain Chat deployment embedded conversational interfaces into retail banking web flows, enabling session orchestration, automated response delivery, and first line inquiry handling.
Implementation emphasized conversation design, intent classification, knowledge base FAQ responses, flow orchestration, and escalation paths to human agents for complex cases. Governance focused on conversational content management and iterative model tuning, with rollout concentrated on the bank's digital channels and web touchpoints to centralize automated customer interactions.
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Gen Digital UK&I | Professional Services | 900 | $839M | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Gen Digital UK&I implemented eGain Chat on its website to support customer service and technical support workflows. The deployment uses eGain Chat within the Chatbots and Conversational AI category and is focused on web channel engagement for Norton UK customers across the United Kingdom and Ireland.
The implementation centers on an embedded web chat widget and conversational automation, configured to deliver knowledgebase driven responses, intent routing, and live agent handover. eGain Chat was provisioned to capture conversation context and transcripts, support scripted automated response flows, and surface self help content to reduce repetitive agent interactions, aligning with standard Chatbots and Conversational AI capabilities.
Operational coverage is concentrated in customer support functions, with agent access controls, content governance for conversational scripts and knowledge updates, and workflow alignment for escalation to human agents. Rollout and support processes emphasize ongoing content tuning and agent training to maintain response accuracy and conversational relevance.
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Lowell Financial | Banking and Financial Services | 737 | $143M | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Lowell Financial implemented eGain Chat on their website. The deployment uses eGain Chat as a customer-facing conversational layer within the Chatbots and Conversational AI category to handle web based customer interactions in the United Kingdom.
The implementation centers on standard Chatbots and Conversational AI capabilities, including natural language understanding, scripted guided conversations, automated FAQ responses, and staged escalation to live agents. eGain Chat was provisioned as a web chat widget embedded into public site pages to capture inbound customer queries and drive self service workflows.
Operational scope focuses on customer service and collections workflows within Lowell Financial's digital channel, supporting front line agents and digital self service across the UK. Governance and operational ownership align with digital customer experience and contact center teams, with configuration concentrated on knowledge driven responses and conversational routing.
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Specsavers United Kingdom | Healthcare | 46283 | $5.1B | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Specsavers United Kingdom deployed eGain Chat on its website. The deployment uses eGain Chat in the Chatbots and Conversational AI category to deliver web based conversational support, with the primary entry point visible on the Help and FAQs Ask the Optician pages.
The delivery is a cloud hosted eGain Chat instance reachable via specsavers.egain.cloud and configured with a templated chat UI as indicated by the kiwi template parameter. The implementation uses session and interaction identifiers in the URL to persist conversation context and to enable standard conversational capabilities such as knowledge driven responses and automated to agent handoffs. Operational scope centers on customer service and front line support for UK website visitors, with languageCode and countryCode parameters present for regional configuration.
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Utilities | 150 | $40M | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2020 | n/a |
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Banking and Financial Services | 4719 | $1.9B | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2015 | n/a |
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Retail | 2000 | $906M | United States | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2018 | n/a |
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Buyer Intent: Companies Evaluating eGain Chat
- U.S. Department of the Treasury, a United States based Government organization with 107167 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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U.S. Department of the Treasury | Government | 107167 | $23.0B | United States | 2026-02-10 |