List of Enghouse Interactive Contact Center Enterprise Customers
Enghouse Interactive Canada
16605 North 28th Ave, Suite 101,
Phoenix, 85053, AZ,
United States
Phoenix, 85053, AZ,
United States
1 602-789-2800
Professional Services
1882
$410M
Since 2010, our global team of researchers has been studying Enghouse Interactive Contact Center Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Contact Center Enterprise for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Contact Center Enterprise for Call Center include: BT Global Services, a United Kingdom based Communications organisation with 102037 employees and revenues of $28.99 billion, Telus, a Canada based Communications organisation with 106800 employees and revenues of $14.47 billion, 1&1 Internet, a Germany based Communications organisation with 3155 employees and revenues of $4.30 billion, Cardiff Council, a United Kingdom based Government organisation with 14757 employees and revenues of $3.50 billion, P & O Ferries, a United Kingdom based Transportation organisation with 2000 employees and revenues of $170.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Contact Center Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Enghouse Interactive Contact Center Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1&1 Internet | Communications | 3155 | $4.3B | Germany | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a |
In 2014, 1&1 Internet deployed Enghouse Interactive Contact Center Enterprise in a Call Center initiative to shift contact center operations to a cloud based model. The deployment used Enghouse Interactive Contact Center Enterprise to centralize voice self service and routing capabilities, aligning the application to 1&1 Internet’s customer service function and contact center architecture.
Configuration emphasized the platform’s API set and orchestration capabilities, enabling automated provisioning and lifecycle management across CCSP applications. Functional modules implemented included the voice self service IVR, a routing engine for live agent queuing, and API driven configuration automation to reduce manual touch points and improve consistency of customer interaction handling.
The implementation integrated Enghouse Interactive Contact Center Enterprise with 1&1’s Call Data Analyzer, CDA, which is 1&1’s business call process logic platform, using CCSP’s APIs to surface call logic into both IVR and agent routing flows. Operational coverage targeted customer service hotlines and inbound contact handling across 1&1’s service footprint in Germany, and integration with CDA streamlined transitions between automated voice flows and live agents.
Governance and rollout focused on API driven automation to enforce configuration standards and accelerate updates across CCSP applications, which changed operational processes for IVR management and agent routing. Public outcomes tied to the initiative include November 2015 industry research in Chip that rated 1&1 Internet number one in the Mobile Operator category and number one in Fixed Network and Internet, with contact center performance scores of accessibility 98, waiting time 94, and service 93, signaling strong external customer experience results following the cloud based deployment.
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Anheuser-Busch Employees Credit Union | Banking and Financial Services | 380 | $70M | United States | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2010 | n/a |
In 2010, Anheuser-Busch Employees Credit Union deployed Enghouse Interactive Contact Center Enterprise to centralize and manage all member voice interactions. Enghouse Interactive Contact Center Enterprise was implemented as the credit union Call Center solution supporting member services and contact center operations across multiple branches.
The implementation used the product modular design to enable voice interaction management and to support expansion of ports and feature sets without wholesale reconfiguration. The deployment included the SVP component to provide a unified foundation for voice interactions, and it incorporated management capabilities for VoiceXML and Java gateways to orchestrate inbound and outbound call flows and IVR logic.
Integrations were scoped around voice gateway management, with explicit integration into VoiceXML and Java gateway environments via the SVP component, providing an open framework for future function additions. Configuration and port expansion were performed at branch level, allowing the credit union to add capacity and capabilities per site while retaining a consistent application stack.
Governance focused on operational consolidation of member voice channels and centralized management of gateway and VoiceXML assets, aligning contact center operations and member services under a single Call Center platform. The solution’s open framework is noted for scalability and the capability to add new features and functions as the credit union's requirements evolve.
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2019 | Virgin Media Business |
In 2019, Ascensos Limited implemented Enghouse Interactive Contact Center: Enterprise to establish a Contact Center of the Future at its Motherwell, Scotland facility. The implementation was delivered in partnership with Virgin Media Business and aligned to Ascensos core objective of providing high-quality outsourced contact services to a wide range of clients, supported in part by a regional selective assistance grant from Scottish Enterprise.
The Enghouse Interactive Contact Center: Enterprise deployment centered on standard Call Center capabilities, including intelligent multichannel routing, automatic call distribution, interactive voice response, supervisor and agent consoles, and real-time reporting for operational management. Configuration work focused on flexible campaign and queue management to accommodate concurrent client programs and variable contact volumes, supporting both inbound and outbound servicing patterns consistent with large scale outsourced operations.
Deployment architecture was implemented across Ascensos new 28,000 square foot contact centre, with Virgin Media Business providing the delivery and operational linkage between the Enghouse platform and Ascensos network operations. The platform design emphasized modularity and configuration-driven routing to allow rapid client onboarding and tailored service profiles for different client contracts, while centralizing management through Enghouse Contact Center: Enterprise administration tools.
Governance and operational coverage encompassed Ascensos contact centre operational teams and client service management, with process changes to queue governance, agent routing rules, and supervisor escalation workflows to reflect the new platform capabilities. The move positioned Ascensos to gain a competitive advantage while delivering a high-quality customer service solution for its outsourced client base, consistent with its strategic aim to lead in innovative contact centre delivery.
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Communications | 102037 | $29.0B | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a |
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Government | 14757 | $3.5B | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2015 | n/a |
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Professional Services | 100 | $12M | United States | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2016 | n/a |
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Professional Services | 100 | $18M | Netherlands | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2017 | n/a |
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Leisure and Hospitality | 100 | $10M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2012 | n/a |
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Professional Services | 311 | $21M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2012 | n/a |
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Transportation | 2000 | $170M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Enghouse Interactive Contact Center Enterprise
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Enghouse Interactive Contact Center Enterprise. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Enghouse Interactive Contact Center Enterprise for Call Center include:
- 910 Advisors, a United States based Professional Services organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Enghouse Interactive Contact Center Enterprise Coverage
Enghouse Interactive Contact Center Enterprise is a Call Center solution from Enghouse Interactive.
Companies worldwide use Enghouse Interactive Contact Center Enterprise, from small firms to large enterprises across 21+ industries.
Organizations such as BT Global Services, Telus, 1&1 Internet, Cardiff Council and P & O Ferries are recorded users of
Enghouse Interactive Contact Center Enterprise for Call Center.
Companies using Enghouse Interactive Contact Center Enterprise are most concentrated in Communications, Government and Transportation, with adoption spanning over 21 industries.
Companies using Enghouse Interactive Contact Center Enterprise are most concentrated in United Kingdom, Canada and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Enghouse Interactive Contact Center Enterprise across Americas, EMEA, and APAC.
Companies using Enghouse Interactive Contact Center Enterprise range from small businesses with 0-100 employees - 27.27%, to mid-sized firms with 101-1,000 employees - 18.18%, large organizations with 1,001-10,000 employees - 27.27%, and global enterprises with 10,000+ employees - 27.27%.
Customers of Enghouse Interactive Contact Center Enterprise include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Enghouse Interactive Contact Center Enterprise customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.