List of Epic Welcome Kiosk Customers
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United States
Since 2010, our global team of researchers has been studying Epic Welcome Kiosk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Welcome Kiosk for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Welcome Kiosk for Patient Management include: Mount Sinai, a United States based Healthcare organisation with 48000 employees and revenues of $11.90 billion, Geisinger Health Plan, a United States based Healthcare organisation with 24000 employees and revenues of $7.70 billion, RWJBarnabas Health, a United States based Healthcare organisation with 40511 employees and revenues of $6.41 billion, NorthShore, a United States based Healthcare organisation with 17000 employees and revenues of $3.20 billion, Cincinnati Children's Hospital Medical Center, a United States based Healthcare organisation with 18589 employees and revenues of $3.12 billion and many others.
Contact us if you need a completed and verified list of companies using Epic Welcome Kiosk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epic Welcome Kiosk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AdvantageCare Physicians | Healthcare | 1300 | $600M | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2016 | n/a |
In 2016, AdvantageCare Physicians implemented Epic Welcome Kiosk as part of its Patient Management tooling. The deployment established Epic Welcome Kiosk as the front-end self-service check-in channel for the organization’s Epic application suite, aligning check-in and registration workflows with enterprise scheduling and access management.
Configuration work tied Epic Welcome Kiosk to core Epic modules, with explicit use of Epic Cadence for appointment scheduling and Epic Prelude for registration intake. The implementation leveraged RTE for event handling and integrated Welcome-specific configuration for patient check-in flows, authentication handoffs, and intake prompts, consistent with Patient Management functional workflows.
Integrations were built with Epic MyChart for patient authentication and with Epic Referrals and RTE to surface referral and encounter status back into scheduling and registration records. Operational coverage focused on ambulatory registration and front-desk patient access processes, placing Epic Welcome Kiosk within the same data domain as Cadence, Prelude, RTE, Referrals and MyChart.
Governance and ongoing support were managed by an internal Epic Applications team, with roles documented from Application Systems Analyst through Lead Application System Analyst and Manager, EPIC Applications, reflecting continuous stewardship since the initial 2016 deployment. Staff certifications included Cadence, Prelude, RTE and Welcome, and governance emphasized iterative configuration and certification cycles to maintain Patient Management interoperability across the Epic suite.
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Austin Regional Clinic | Healthcare | 2000 | $300M | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2019 | n/a |
In 2019, Austin Regional Clinic implemented Epic Welcome Kiosk as part of its Patient Management capabilities. The Epic Welcome Kiosk rollout targeted patient check-in workflows and kiosk stations across outpatient clinics, with six clinics completed during the initial project wave. Implementation impacted registration, revenue cycle intake, and front desk operations.
The deployment leveraged Epic Prelude for registration build and Epic Identity for patient matching, with build, test, and debug activities executed in the Prelude and Welcome environments. Real Time Eligibility was configured to surface payer and coverage information at check-in, and Interactive Face Sheet design in Prelude was implemented to support clinician access to encounter summaries. The team developed reporting for patient usage and payment collection within Welcome, and maintained monitoring and optimization of Epic Welcome Kiosk performance while providing support to all levels of users and on-site kiosk stations.
Systems integration included a documented integration with the Notable Registration bot and explicit connections into additional Epic modules including Cadence, EpicCare Ambulatory, Resolute, and MyChart to orchestrate registration, scheduling, and patient access workflows. Governance and rollout coordination involved revenue cycle analysts, EMR analysts, IT, Staff Development, and project coordinators, with Epic upgrades progressing through the 2021 version to preserve interoperability. Telemedicine implementation and continued optimization of registration and payment collection workflows were included in the ongoing operational scope.
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Cincinnati Children's Hospital Medical Center | Healthcare | 18589 | $3.1B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2018 | n/a |
In 2018 Cincinnati Children's Hospital Medical Center implemented Epic Welcome Kiosk as a component of its Patient Management portfolio. The Epic Welcome Kiosk was provisioned to standardize patient front‑end interactions and to formalize self check‑in and registration workflows across ambulatory access points.
Configuration and build activities for Epic Welcome Kiosk emphasized check‑in workflow design, appointment confirmation logic, demographic and registration capture, and environment promotion using formal build and release management. EMR analyst responsibilities included requirements gathering, script-based system testing, change control to migrate builds across environments, and ongoing production support and troubleshooting for the Welcome Kiosk application.
Operational integration tied Epic Welcome Kiosk to Epic Cadence scheduling and to Epic MyChart patient portal for appointment and roster synchronization. The implementation explicitly coordinated with Revenue Cycle, Patient Access, Payer Relations and Finance to align front‑end registration data with downstream billing and reimbursement workflows, ensuring data handoffs for estimates and registration reconciliation.
Governance relied on cross‑functional steering and resource portfolio management, with regular collaboration between AVPs and Directors from Revenue Cycle, Patient Access, Payer Relations and Finance to prioritize enhancements and support. Process ownership included documentation, training, issue management, and iterative configuration updates driven by clinical access and revenue cycle stakeholders.
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Healthcare | 5000 | $2.0B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2016 | n/a |
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Healthcare | 24000 | $7.7B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2019 | n/a |
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Healthcare | 700 | $120M | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2014 | n/a |
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Healthcare | 13000 | $2.2B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2018 | n/a |
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Healthcare | 16645 | $2.1B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2018 | n/a |
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Healthcare | 48000 | $11.9B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2014 | n/a |
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Healthcare | 17000 | $3.2B | United States | Epic Systems | Epic Welcome Kiosk | Patient Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Epic Welcome Kiosk
- Indiana University, a United States based Education organization with 21100 Employees
- Embic, a United States based Healthcare company with 25 Employees
- Trinity Health, a United States based Healthcare organization with 127000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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