List of Feefo Surveys Customers
Feefo
Feefo Heath Farm, Heath Rd E,
Petersfield, GU31 4HT,
United Kingdom
Petersfield, GU31 4HT,
United Kingdom
44 20 3362-4209
Professional Services
180
$20M
Since 2010, our global team of researchers has been studying Feefo Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Feefo Surveys for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Feefo Surveys for Customer Experience include: QBE Insurance, a Australia based Insurance organisation with 13196 employees and revenues of $19.51 billion, Royal London Unit Trust Managers, a United Kingdom based Banking and Financial Services organisation with 4400 employees and revenues of $13.30 billion, JCB, a United Kingdom based Manufacturing organisation with 19000 employees and revenues of $8.65 billion, AXA UK, a United Kingdom based Insurance organisation with 10000 employees and revenues of $6.20 billion, Certas Energy, a United Kingdom based Oil, Gas and Chemicals organisation with 2200 employees and revenues of $5.22 billion and many others.
Contact us if you need a completed and verified list of companies using Feefo Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Feefo Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1800Postcards | Professional Services | 50 | $5M | United States | Feefo | Feefo Surveys | Customer Experience | 2019 | n/a |
In 2019, 1800Postcards deployed Feefo Surveys on its public website as a Customer Experience application. Feefo Surveys was implemented as an embedded web survey widget and vendor-hosted survey management layer to capture structured customer feedback, ratings, and review submissions, reflecting a site-level deployment architecture with client-side rendering and vendor-side response storage.
Functional modules implemented include feedback collection, rating capture, review generation and survey routing consistent with Customer Experience capabilities. Ongoing operation and governance are managed by small in-house marketing and customer service teams, focusing on survey configuration, review moderation and scheduled feedback workflows, with the implementation centralizing online customer feedback for service and marketing use.
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1st Central Insurance | Insurance | 1200 | $590M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2018 | n/a |
In 2018, 1st Central Insurance implemented Feefo Surveys on its website to capture post-transaction and service interactions, deploying Feefo Surveys as a Customer Experience application for web-based feedback collection. The deployment focuses on an embedded web widget and hosted survey endpoints instrumented across customer touch points on the corporate site, with the full application name Feefo Surveys referenced in site markup and page templates. 1st Central Insurance Feefo Surveys Customer Experience captures structured feedback and star ratings alongside open text responses, reflecting standard survey collection, ratings capture, and review publishing capabilities consistent with the Customer Experience category.
Configuration emphasized front-end integration and data capture, including survey triggering logic tied to policy transactions and service pages, mobile responsive survey rendering, and administrative controls for moderation and response management. Operational use routes captured feedback into customer service and marketing workflows for triage and follow up, and configuration includes access controls for internal reviewers and reporting users. Governance focused on embedding review moderation and response processes into existing customer operations, aligning survey administration with established service handling procedures without introducing new named third party systems. 1st Central Insurance Feefo Surveys Customer Experience is therefore implemented as a web‑centric feedback collection layer that links online customer interactions to internal service and marketing processes.
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20 St Johns Road Clevedon Flat Management Co | Construction and Real Estate | 15 | $21M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2022 | n/a |
In 2022, 20 St Johns Road Clevedon Flat Management Co deployed Feefo Surveys on its public website to establish a formal customer feedback channel within its Customer Experience stack. The implementation was scoped to capture resident and contractor feedback tied to property management interactions and online service touchpoints.
The deployment centered on Feefo Surveys web widgets and automated feedback workflows, configuring on-page survey forms, post-interaction review prompts, and customizable survey templates to collect structured ratings and free text responses. Administrative dashboards were provisioned for aggregated reporting and for managing survey content and publication settings.
Technically the solution was implemented via client side embedding of the Feefo Surveys script into the corporate website, enabling real time collection and storage of responses within the vendor platform. Operational coverage focused on property management, customer service, and marketing functions in the United Kingdom, aligning feedback capture with resident communications and service events.
Governance established included role based admin access and review moderation workflows to control publication of reviews and to route incoming feedback into customer service and operations processes. Ongoing configuration responsibility was retained by internal administrators to maintain survey templates and response routing rules.
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A.J Bate & K.T Bow | Professional Services | 6 | $3M | Australia | Feefo | Feefo Surveys | Customer Experience | 2019 | n/a |
In 2019, A.J Bate & K.T Bow implemented Feefo Surveys, deploying Feefo Surveys on their public website to systematically capture client feedback. The deployment is categorized under Customer Experience and supports a six person professional services firm operating from Australia, with survey widgets embedded at key customer touchpoints to collect post service and on site feedback.
Functional capabilities implemented include web embedded feedback widgets, structured customer satisfaction surveys, and centralized review collection surfaced through Feefo Surveys reporting and administration interfaces, supporting customer service and marketing workflows. Operational ownership is internal, with company staff configuring surveys, publishing widgets on the inspiringjourneys.com site, and managing feedback lifecycle and response handling through the Feefo Surveys console to align capture and response processes with business operations.
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A.Vogel United Kingdom | Consumer Packaged Goods | 30 | $15M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2017 | n/a |
In 2017, A.Vogel United Kingdom deployed Feefo Surveys on its website to capture customer feedback. A.Vogel United Kingdom implemented Feefo Surveys for Customer Experience to collect verified reviews and structured site feedback, supporting customer experience and marketing business functions.
The implementation leveraged Feefo Surveys on-site survey and post-purchase feedback capabilities, configured as embedded survey widgets and review capture flows across the customer-facing site. Feefo Surveys was set to trigger on product pages and order confirmation pages to gather qualitative comments and quantitative ratings, and to standardize survey templates for consistent feedback collection.
The deployment followed a cloud delivered SaaS model with client-side survey tags instrumented into web pages, centralizing responses within the Feefo Surveys platform. Operational coverage was focused on the United Kingdom website, with feedback routed to customer service and marketing teams for analysis and follow up.
Governance emphasized internal ownership of survey templates and moderation workflows within Feefo Surveys, with customer experience and marketing stakeholders managing configuration and rollout priorities. The rollout approach was phased, beginning on high traffic product pages and extending to transactional pages to broaden feedback capture and manage administrative overhead.
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Automotive | 262 | $76M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2019 | n/a |
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Professional Services | 114 | $15M | Australia | Feefo | Feefo Surveys | Customer Experience | 2018 | n/a |
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Distribution | 35 | $18M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2021 | n/a |
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Retail | 38 | $4M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2018 | n/a |
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Retail | 48 | $15M | United Kingdom | Feefo | Feefo Surveys | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating Feefo Surveys
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Feefo Surveys Coverage
Feefo Surveys is a Customer Experience solution from Feefo.
Companies worldwide use Feefo Surveys, from small firms to large enterprises across 21+ industries.
Organizations such as QBE Insurance, Royal London Unit Trust Managers, JCB, AXA UK and Certas Energy are recorded users of
Feefo Surveys for Customer Experience.
Companies using Feefo Surveys are most concentrated in Insurance, Banking and Financial Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Feefo Surveys are most concentrated in Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Feefo Surveys across Americas, EMEA, and APAC.
Companies using Feefo Surveys range from small businesses with 0-100 employees - 62.04%, to mid-sized firms with 101-1,000 employees - 31.09%, large organizations with 1,001-10,000 employees - 6.46%, and global enterprises with 10,000+ employees - 0.41%.
Customers of Feefo Surveys include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Feefo Surveys customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.