List of Fluent Order Management Customers
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Since 2010, our global team of researchers has been studying Fluent Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fluent Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fluent Order Management for Order Management include: eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion, Aldo Group, a Canada based Retail organisation with 20000 employees and revenues of $2.50 billion, Freedom, a Australia based Retail organisation with 3000 employees and revenues of $2.00 billion, Emma Sleep Germany, a Germany based Retail organisation with 700 employees and revenues of $731.0 million, Wiggle, a United Kingdom based Retail organisation with 900 employees and revenues of $513.0 million and many others.
Contact us if you need a completed and verified list of companies using Fluent Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fluent Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aldo Group | Retail | 20000 | $2.5B | Canada | Fluent Commerce | Fluent Order Management | Order Management | 2018 | n/a |
In 2018 Aldo Group implemented Fluent Order Management to centralize multichannel order orchestration. The deployment targeted Aldo Group as a large retail operator with approximately 20,000 employees and $2.5 billion in revenue, positioning Fluent Order Management as the companys Order Management solution for commerce and supply chain functions.
The implementation emphasized core Order Management modules such as order capture and lifecycle management, inventory visibility and allocation, fulfillment orchestration, and returns management. Configuration work focused on business rules for allocation and routing, order state management for customer service visibility, and automation of fulfillment workflows across selling channels.
Operational coverage included online storefronts, physical stores, and distribution center fulfillment, with technical integration patterns aligning to APIs and message based connectors for point of sale systems, e commerce platforms, and warehouse systems. Fluent Order Management was used to unify order routing decisions and to provide a single source of truth for cross channel inventory and order status.
Governance and process changes centered on centralized order orchestration and an order management governance model that defined allocation policies, exception handling procedures, and service desk workflows. Rollout prioritized aligning merchandising, store operations, and customer service workflows to the new Order Management processes while preserving existing channel front ends.
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Barbeques Galore | Retail | 150 | $15M | United States | Fluent Commerce | Fluent Order Management | Order Management | 2017 | n/a |
In 2017, Barbeques Galore implemented Fluent Order Management to centralize Order Management across its retail and online operations. The deployment aligned the Fluent Order Management application with the companys merchandise and fulfillment workflows for a US specialty retailer operating with approximately 150 employees and $15,000,000 in revenue.
The implementation focused on core order lifecycle capabilities common to Order Management platforms, including order capture and validation, real time inventory visibility, allocation and reservation logic, fulfillment orchestration, and returns handling. Fluent Order Management was configured to serve as a centralized order hub for customer service order inquiries and for coordinating multichannel fulfillment decisions.
Integrations were executed using API based connectivity to front end sales channels and downstream fulfillment systems, enabling the application to act as the authoritative order and allocation engine for e-commerce storefronts, in store point of sale flows, warehouse operations, and carrier shipment events. Operational coverage emphasized omnichannel order routing and fulfillment orchestration to support both web orders and store assisted sales.
Governance centered on standardizing order routing rules, inventory allocation policies, and exception management workflows within the Fluent Order Management implementation, with operational ownership assigned to merchandising and fulfillment teams. The configuration prioritized configurable business rules and order orchestration to reduce manual reconciliation between channels and to formalize operational processes for order handling.
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eBay | Retail | 11500 | $2.6B | United States | Fluent Commerce | Fluent Order Management | Order Management | 2019 | n/a |
In 2019, eBay implemented Fluent Order Management as an Order Management solution to centralize order orchestration and align marketplace order flows with fulfillment decisioning. Fluent Order Management was deployed to address eBay order lifecycle needs including capture, routing, and execution across its marketplace operations.
The implementation configured core Order Management capabilities typical for the category, including order orchestration, inventory visibility, fulfillment routing, and returns handling, with rule-driven automation to support multi-channel order flows and complex splitting and routing scenarios. Configuration emphasized real-time event handling and business rules to standardize order decisioning and exception handling across different order types.
Operational scope centered on centralizing order processing across eBay's marketplace operations, bringing customer support, fulfillment operations, and order management functions into a common control plane. Governance focused on establishing centralized rules governance and operational handoffs to ensure consistent routing and exception workflows across sites and teams.
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Retail | 700 | $731M | Germany | Fluent Commerce | Fluent Order Management | Order Management | 2020 | n/a |
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Retail | 3000 | $2.0B | Australia | Fluent Commerce | Fluent Order Management | Order Management | 2019 | n/a |
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Retail | 350 | $200M | United States | Fluent Commerce | Fluent Order Management | Order Management | 2018 | n/a |
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Retail | 100 | $10M | United States | Fluent Commerce | Fluent Order Management | Order Management | 2019 | n/a |
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Retail | 900 | $513M | United Kingdom | Fluent Commerce | Fluent Order Management | Order Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Fluent Order Management
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