List of Freddy AI Agent Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying Freddy AI Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freddy AI Agent for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freddy AI Agent for Customer Experience include: Panasonic Holdings Corporation, a Japan based Manufacturing organisation with 207548 employees and revenues of $57.80 billion, Seagate US, a United States based Manufacturing organisation with 40000 employees and revenues of $6.55 billion, Reed UK, a United Kingdom based Professional Services organisation with 4500 employees and revenues of $1.77 billion, Covington & Burling, a United States based Professional Services organisation with 2500 employees and revenues of $1.20 billion, California Franchise Tax Board, a United States based Government organisation with 5400 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Freddy AI Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freddy AI Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEP Energy | Utilities | 500 | $270M | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, AEP Energy implemented Freddy AI Agent as a Customer Experience application to support its customer service operations and digital customer engagement. The deployment positioned Freddy AI Agent to automate conversational interactions and augment frontline support for utility customers, aligning the application to AEP Energy Customer Experience and customer support functions.
AEP Energy configured Freddy AI Agent using Freddy AI Agent Studio, Freshworks' no-code agent design environment, to create autonomous agents, define conversational workflows, and codify knowledge triage and escalation logic. Functional capabilities brought into production included conversational AI for self-service, contextual response generation, automated ticket creation and routing, and scripted handoffs to human agents, consistent with Customer Experience platform workflows.
Operational rollout followed a phased approach across customer support teams, with centralized governance from service operations to manage agent versions, response templates, and escalation policies. The implementation embedded Freddy AI Agent into AEP Energy customer support and billing processes and integrated agent workflows with the companys existing customer engagement channels and knowledge management practices to standardize service delivery.
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California Franchise Tax Board | Government | 5400 | $1.0B | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, California Franchise Tax Board implemented Freddy AI Agent from Freshworks as a cloud-hosted customer support automation solution. The deployment of Freddy AI Agent was positioned within a Customer Experience program to standardize and automate taxpayer-facing inquiry routing and to augment internal support workflows across taxpayer services and contact center operations.
The implementation leveraged Freshworks' no-code Freddy AI Agent Studio to configure conversational flows, intent classification, knowledge retrieval, automated triage, and agent assist capabilities. Configuration work focused on building and curating a centralized knowledge corpus, defining conversational intents and escalation rules, and mapping automated responses to existing service processes to reduce manual handling of routine inquiries.
Governance centered on phased rollout and content governance, with an emphasis on supervised training of the AI agent, change control for knowledge updates, and role-based access for content authors and support supervisors. Operational coverage targeted taxpayer-facing channels and internal service desks, and the program established operating procedures for monitoring agent performance, human handoff, and iterative improvement of conversational content.
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Covington & Burling | Professional Services | 2500 | $1.2B | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, Covington & Burling implemented Freddy AI Agent from Freshworks as a Customer Experience application, a deployment recorded by Freshworks among its Q2 2025 customer onboardings. The implementation targeted client facing service workflows and internal support functions, positioning Freddy AI Agent as the primary conversational automation layer for client intake and routine inquiry handling across the firm.
The deployment centered on Freddy AI Agent capabilities common to Customer Experience platforms, including conversational virtual agent workflows, autonomous agent orchestration, ticket deflection and knowledge augmentation, and no code agent configuration enabled by Freddy AI Agent Studio. The narrative restates Freddy AI Agent and aligns it with Freddy AI Copilot and the studio capabilities announced by Freshworks in 2025, describing functional modules and automation patterns used to reduce manual handling of repeatable requests.
Architecturally the solution was implemented as a cloud delivered Customer Experience service, configured through central administration and no code agent tooling to allow legal operations and knowledge management teams to tune intents, responses, and escalation rules. Operational scope encompassed client services, helpdesk style internal support, and knowledge base enrichment workflows, with role based configuration and staged rollout practices to preserve service continuity.
Governance and rollout emphasized policy driven content controls and operational ownership by legal operations and IT, with change management focused on agent scripting, response governance, and training for staff who curate firm knowledge. Freshworks reported Freddy AI Agent products and Freddy AI Copilot crossed combined revenue milestones in 2025, which contextualizes vendor momentum during the period of Covington & Burling's implementation.
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Manchester Metropolitan University United Kingdom | Education | 5100 | $618M | United Kingdom | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, Manchester Metropolitan University United Kingdom onboarded Freddy AI Agent from Freshworks as a Customer Experience application. This onboarding was recorded in Freshworks' second quarter 2025 disclosures, which listed Manchester Metropolitan University among newly welcomed and onboarded customers.
The implementation centered on Freddy AI Agent and leveraged capabilities announced as part of Freshworks' Freddy Agentic AI Platform, including the no-code Freddy AI Agent Studio to configure autonomous conversational agents. Functional modules implemented focused on conversational AI for common student inquiries, automated triage for IT service desk requests, and knowledge-assisted response generation aligned to Customer Experience workflows. Configuration activities emphasized intent mapping, dialogue flow design, and iterative knowledge base tuning to reflect university policies and service standards.
Deployment was provisioned through Freshworks' cloud-hosted platform, with Freddy AI Agent instrumented into university service channels to support student services and campus IT support operations. Operational coverage prioritized student-facing administrative units and IT service desk teams, and the implementation applied role-based access controls, escalation routing, and human handoff procedures for governance of agent interactions. Monitoring and ongoing refinement of agent conversation flows were included as part of operational management.
The project narrative focuses on configuration and process alignment within a SaaS Customer Experience deployment, no external system integrators were specified, and the source did not disclose implementation costs or measured outcomes.
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Marathon Health | Healthcare | 1203 | $394M | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, Marathon Health deployed Freddy AI Agent as a Customer Experience application to streamline internal support workflows and improve end user self-service. The initial implementation targeted technology support and application support teams, aligning the Freddy AI Agent with service ticket processing to reduce friction in workflows that touch patient care.
Freddy AI Agent was configured to perform ticket summarization and automated resolution note generation, enabling quicker triage of escalated tickets and faster documentation of fixes. The deployment also enabled conversational service ticket entry, using natural language inputs to create and update tickets and accelerate frontline response.
Operationally the implementation integrated Freddy AI Agent with Marathon Healths Microsoft Teams interface for user-facing conversational entry, and with the organization knowledge base to drive self-service and ticket deflection. The scope centered on IT and application support functions, with users entering issues via Teams and support staff using generated summaries and resolution content to speed incident handling.
Governance emphasized keeping humans at the center while automating repetitive tasks, with rollout focused on practical productivity gains and safer patient-facing operations. Marathon Health reported they are starting to see real productivity increases and described the resolution capability as game changing, with the broader goal of improving ticket deflection so technology does not get in the way of patient care.
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Manufacturing | 207548 | $57.8B | Japan | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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Professional Services | 4500 | $1.8B | United Kingdom | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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Manufacturing | 40000 | $6.6B | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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FAQ - APPS RUN THE WORLD Freddy AI Agent Coverage
Freddy AI Agent is a Customer Experience solution from Freshworks.
Companies worldwide use Freddy AI Agent, from small firms to large enterprises across 21+ industries.
Organizations such as Panasonic Holdings Corporation, Seagate US, Reed UK, Covington & Burling and California Franchise Tax Board are recorded users of
Freddy AI Agent for Customer Experience.
Companies using Freddy AI Agent are most concentrated in Manufacturing, Professional Services and Government, with adoption spanning over 21 industries.
Companies using Freddy AI Agent are most concentrated in Japan, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freddy AI Agent across Americas, EMEA, and APAC.
Companies using Freddy AI Agent range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 62.5%, and global enterprises with 10,000+ employees - 25%.
Customers of Freddy AI Agent include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freddy AI Agent customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.