List of Freddy AI Agent Customers
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Since 2010, our global team of researchers has been studying Freddy AI Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freddy AI Agent for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freddy AI Agent for Customer Experience include: Panasonic Holdings Corporation, a Japan based Manufacturing organisation with 207548 employees and revenues of $57.80 billion, Seagate US, a United States based Manufacturing organisation with 40000 employees and revenues of $6.55 billion, Reed UK, a United Kingdom based Professional Services organisation with 4500 employees and revenues of $1.77 billion, Covington & Burling, a United States based Professional Services organisation with 2500 employees and revenues of $1.20 billion, California Franchise Tax Board, a United States based Government organisation with 5400 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Freddy AI Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freddy AI Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEP Energy | Utilities | 500 | $270M | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, AEP Energy implemented Freddy AI Agent as a Customer Experience application to support its customer service operations and digital customer engagement. The deployment positioned Freddy AI Agent to automate conversational interactions and augment frontline support for utility customers, aligning the application to AEP Energy Customer Experience and customer support functions.
AEP Energy configured Freddy AI Agent using Freddy AI Agent Studio, Freshworks' no-code agent design environment, to create autonomous agents, define conversational workflows, and codify knowledge triage and escalation logic. Functional capabilities brought into production included conversational AI for self-service, contextual response generation, automated ticket creation and routing, and scripted handoffs to human agents, consistent with Customer Experience platform workflows.
Operational rollout followed a phased approach across customer support teams, with centralized governance from service operations to manage agent versions, response templates, and escalation policies. The implementation embedded Freddy AI Agent into AEP Energy customer support and billing processes and integrated agent workflows with the companys existing customer engagement channels and knowledge management practices to standardize service delivery.
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California Franchise Tax Board | Government | 5400 | $1.0B | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, California Franchise Tax Board implemented Freddy AI Agent from Freshworks as a cloud-hosted customer support automation solution. The deployment of Freddy AI Agent was positioned within a Customer Experience program to standardize and automate taxpayer-facing inquiry routing and to augment internal support workflows across taxpayer services and contact center operations.
The implementation leveraged Freshworks' no-code Freddy AI Agent Studio to configure conversational flows, intent classification, knowledge retrieval, automated triage, and agent assist capabilities. Configuration work focused on building and curating a centralized knowledge corpus, defining conversational intents and escalation rules, and mapping automated responses to existing service processes to reduce manual handling of routine inquiries.
Governance centered on phased rollout and content governance, with an emphasis on supervised training of the AI agent, change control for knowledge updates, and role-based access for content authors and support supervisors. Operational coverage targeted taxpayer-facing channels and internal service desks, and the program established operating procedures for monitoring agent performance, human handoff, and iterative improvement of conversational content.
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Covington & Burling | Professional Services | 2500 | $1.2B | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
In 2025, Covington & Burling implemented Freddy AI Agent from Freshworks as a Customer Experience application, a deployment recorded by Freshworks among its Q2 2025 customer onboardings. The implementation targeted client facing service workflows and internal support functions, positioning Freddy AI Agent as the primary conversational automation layer for client intake and routine inquiry handling across the firm.
The deployment centered on Freddy AI Agent capabilities common to Customer Experience platforms, including conversational virtual agent workflows, autonomous agent orchestration, ticket deflection and knowledge augmentation, and no code agent configuration enabled by Freddy AI Agent Studio. The narrative restates Freddy AI Agent and aligns it with Freddy AI Copilot and the studio capabilities announced by Freshworks in 2025, describing functional modules and automation patterns used to reduce manual handling of repeatable requests.
Architecturally the solution was implemented as a cloud delivered Customer Experience service, configured through central administration and no code agent tooling to allow legal operations and knowledge management teams to tune intents, responses, and escalation rules. Operational scope encompassed client services, helpdesk style internal support, and knowledge base enrichment workflows, with role based configuration and staged rollout practices to preserve service continuity.
Governance and rollout emphasized policy driven content controls and operational ownership by legal operations and IT, with change management focused on agent scripting, response governance, and training for staff who curate firm knowledge. Freshworks reported Freddy AI Agent products and Freddy AI Copilot crossed combined revenue milestones in 2025, which contextualizes vendor momentum during the period of Covington & Burling's implementation.
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Education | 5100 | $618M | United Kingdom | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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Healthcare | 1203 | $394M | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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Manufacturing | 207548 | $57.8B | Japan | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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Professional Services | 4500 | $1.8B | United Kingdom | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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Manufacturing | 40000 | $6.6B | United States | Freshworks | Freddy AI Agent | Customer Experience | 2025 | n/a |
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