List of Genesys Predictive Engagement (formerly Altocloud) Customers
Menlo Park, 94025, CA,
United States
Since 2010, our global team of researchers has been studying Genesys Predictive Engagement (formerly Altocloud) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Predictive Engagement (formerly Altocloud) for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Predictive Engagement (formerly Altocloud) for Customer Analytics include: UBI Banca, a Italy based Banking and Financial Services organisation with 17000 employees and revenues of $4.83 billion, Instacart, a United States based Professional Services organisation with 3380 employees and revenues of $3.04 billion, Smyths Toys Superstores, a Ireland based Retail organisation with 5994 employees and revenues of $2.54 billion, Plantronics, Inc., a United States based Professional Services organisation with 6500 employees and revenues of $1.73 billion, IONOS Group, a Germany based Professional Services organisation with 4364 employees and revenues of $1.42 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys Predictive Engagement (formerly Altocloud), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Genesys Predictive Engagement (formerly Altocloud) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Angel Studios | Media | 300 | $202M | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2018 | n/a |
In 2018, Angel Studios deployed Genesys Predictive Engagement (formerly Altocloud) on its website. Genesys Predictive Engagement was implemented as a Customer Analytics application to capture web behavior, score visitor intent, and surface real time engagement triggers for onsite personalization and campaign orchestration. The deployment emphasized client side instrumentation using the vendor JavaScript tag to collect page events and behavioral signals for the application.
Operational ownership centered on digital marketing and customer experience teams, with Customer Analytics outputs routed into marketing workflows for targeted messaging and onsite engagement. Implementation included configuration of visitor profiles, event taxonomies, and engagement rules inside Genesys Predictive Engagement, and rollout was scoped to Angel Studios corporate web properties. Governance focused on tagging standards, event naming consistency, and operational processes to maintain analytics fidelity across the site.
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Five9 Philippines | Professional Services | 700 | $60M | Philippines | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2016 | n/a |
In 2016, Five9 Philippines implemented Genesys Predictive Engagement (formerly Altocloud) as a Customer Analytics solution on its public website. The deployment used the Genesys Predictive Engagement application to instrument web sessions and capture behavioral signals for analytics-led customer engagement across digital touchpoints.
Configuration focused on event and page tagging, session scoring, visitor segmentation, campaign rule engines, and analytics dashboards aligned to customer journey analysis. Genesys Predictive Engagement (formerly Altocloud) was configured to support real-time decisioning and personalization logic typical of Customer Analytics platforms, with data models tuned to web behavioral events and marketing campaign triggers.
Operational scope centered on digital marketing and customer experience teams within Five9 Philippines, with governance established around tagging standards, campaign lifecycle approval, and centralized analytics ownership. Rollout emphasized staged configuration and dashboard provisioning for marketing and CX use cases, and the implementation was maintained as a site-level analytics and engagement layer on the corporate website.
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Genesys Canada | Professional Services | 35 | $6M | Canada | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2018 | n/a |
In 2018, Genesys Canada deployed Genesys Predictive Engagement (formerly Altocloud) to deliver Customer Analytics for its customer experience and digital engagement functions. The implementation is embedded on the corporate website as a behavioral analytics and engagement layer, with Genesys Predictive Engagement ingesting web session signals to generate visitor scores and trigger personalized engagement actions.
The deployment architecture uses a cloud hosted analytics service paired with a client side website tag to enable behavioral segmentation, predictive intent scoring and rule based engagement orchestration across web pages. Operational ownership resides with digital marketing and customer experience teams, who configure segment definitions, engagement rules and consent controls inside Genesys Predictive Engagement and operate runbook driven workflows to align online interactions with marketing and support processes.
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Professional Services | 2600 | $750M | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Professional Services | 3380 | $3.0B | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2024 | n/a |
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Professional Services | 4364 | $1.4B | Germany | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2024 | n/a |
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Professional Services | 90 | $71M | United Kingdom | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Professional Services | 6500 | $1.7B | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Banking and Financial Services | 163 | $26M | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Manufacturing | 50 | $3M | Ireland | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2015 | n/a |
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Buyer Intent: Companies Evaluating Genesys Predictive Engagement (formerly Altocloud)
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