List of Gladly Customer Service Customers
Gladly Software
423 Broadway, 503,
Millbrae, 94030, CA,
United States
Millbrae, 94030, CA,
United States
1 262-203-1185
Professional Services
200
$30M
Since 2010, our global team of researchers has been studying Gladly Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gladly Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gladly Customer Service for Customer Support include: Ulta Beauty, a United States based Retail organisation with 20000 employees and revenues of $11.21 billion, JetBlue, a United States based Transportation organisation with 23000 employees and revenues of $9.28 billion, Ralph Lauren, a United States based Retail organisation with 15000 employees and revenues of $7.08 billion, Recreational Equipment (REI), a United States based Retail organisation with 16000 employees and revenues of $3.76 billion, Crate and Barrel, a United States based Retail organisation with 8000 employees and revenues of $2.50 billion and many others.
Contact us if you need a completed and verified list of companies using Gladly Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gladly Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-Altitude | Consumer Packaged Goods | 12 | $2M | Singapore | Gladly | Gladly Customer Service | Customer Support | 2022 | n/a |
In 2022, 1-Altitude implemented Gladly Customer Service to manage web-based customer interactions. The deployment of Gladly Customer Service supports Customer Support for 1-Altitude and is surfaced directly on their public website. The implementation centers on a cloud-hosted conversational inbox that captures web chat and email contacts while presenting a unified customer timeline across interactions.
Configuration emphasized core Customer Support capabilities typical of Gladly Customer Service, including omnichannel conversational routing, agent queues and workflow automation, and knowledge-enabled response tooling. Operational scope is focused on 1-Altitude's customer support function in Singapore, aligning storefront web interactions to a single support workflow engine. Governance work established agent routing rules and standardized service level workflows to systematize case handling across web channels.
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6 Paths | Consumer Packaged Goods | 10 | $1M | Indonesia | Gladly | Gladly Customer Service | Customer Support | 2023 | n/a |
In 2023, 6 Paths implemented Gladly Customer Service to provide Customer Support for interactions originating from its website. The Gladly Customer Service application was embedded on pathsocial.com and provisioned as a cloud-hosted support layer to centralize consumer inquiries for the Indonesia-based consumer packaged goods company, aligning the application with front‑facing web customer service workflows.
Configuration emphasized web channel handling, shared inbox routing, and persistent customer profiles to support conversational, agent-led support typical of Customer Support platforms. Operational scope was focused on the small internal support team, with rollout organized around a single support queue, basic escalation rules, and scripted response templates to standardize handling of product and order inquiries. Governance centered on team-level ownership of the support workflow and iterative tuning of routing and response logic as usage patterns emerged.
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American Future Tech | Manufacturing | 238 | $54M | United States | Gladly | Gladly Customer Service | Customer Support | 2024 | n/a |
In 2024, American Future Tech deployed Gladly Customer Service to modernize its customer engagement layer. Gladly Customer Service, delivered as a cloud-hosted SaaS Customer Support application, was embedded on the company website to capture web-originated inquiries and route them into agent workflows. The implementation emphasized omnichannel routing, a shared agent inbox, and a persistent customer timeline to consolidate interactions and support case handling.
Operational coverage is centered on the customer service organization, covering order support and post-sale inquiry handling across the company website contact flows. Configuration work included channel mapping, routing rules, and agent workspace setup to align with existing support processes, while automation was applied to standardize triage and response sequencing. Governance focused on agent workflow definitions and configuration controls for the web-embedded contact layer.
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Bad Birdie | Retail | 35 | $4M | United States | Gladly | Gladly Customer Service | Customer Support | 2024 | n/a |
In 2024 Bad Birdie deployed Gladly Customer Service as its Customer Support solution on its ecommerce website. The implementation places Gladly Customer Service at the center of online customer interactions for the retail brand, covering order inquiries, returns handling, and product questions through web-based engagement channels.
Gladly Customer Service was configured to deliver a unified conversational inbox and persistent customer profiles, leveraging common Customer Support capabilities such as threaded conversations, channel routing for chat and email, and rule-based workflows for common retail scenarios. Configuration prioritized lightweight automation, canned responses, and routing rules appropriate for a 35 person retail organization, enabling agents to manage customer context across interactions.
The architecture is a cloud SaaS model accessed via an on-site engagement widget and a cloud-hosted agent console, providing centralized ticket handling for Bad Birdie’s ecommerce customer service function. Operational governance focused on defining agent roles, escalation pathways, and knowledge base curation to standardize responses and maintain consistency across channels, aligning system configuration with frontline support workflows.
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Best Choice Products | Retail | 320 | $55M | United States | Gladly | Gladly Customer Service | Customer Support | 2021 | n/a |
In 2021 Best Choice Products deployed Gladly Customer Service to centralize Customer Support for its website-based customer service channel. The implementation positions Gladly Customer Service as the primary customer engagement layer on the Best Choice Products website, handling inbound customer conversations and agent interactions for ecommerce support.
The deployment focused on category-aligned capabilities within Gladly Customer Service, including an omnichannel conversation inbox that preserves persistent customer profiles and conversation history, an agent workspace for unified response handling, and configurable routing and escalation rules to control workload distribution. Configuration work emphasized conversation orchestration, templated responses and macros, and SLA driven queue management to align agent workflows with peak ecommerce demand.
Operational coverage centers on Best Choice Products customer service and ecommerce support teams, with Gladly Customer Service embedded into the website front-end to capture chat and web-initiated support flows. Governance elements implemented include role-based agent permissions, staged rollout of routing rules, and documented escalation workflows to standardize response processes. The narrative describes Best Choice Products, Gladly Customer Service, Customer Support, and ecommerce customer service as the primary relationship between company application category and business function.
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Banking and Financial Services | 200 | $275M | United States | Gladly | Gladly Customer Service | Customer Support | 2021 | n/a |
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Retail | 50 | $4M | United States | Gladly | Gladly Customer Service | Customer Support | 2020 | n/a |
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Retail | 500 | $50M | United States | Gladly | Gladly Customer Service | Customer Support | 2020 | n/a |
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Manufacturing | 20 | $2M | Germany | Gladly | Gladly Customer Service | Customer Support | 2023 | n/a |
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Retail | 7500 | $1.6B | United States | Gladly | Gladly Customer Service | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Gladly Customer Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Gladly Customer Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Gladly Customer Service for Customer Support include:
- Novacura, a Sweden based Professional Services organization with 150 Employees
- DatHost, a Sweden based Professional Services company with 10 Employees
- Jeffrey Rosen Tailored Benefit, a United States based Insurance organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Novacura | Professional Services | 150 | $20M | Sweden | 2026-03-05 |
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DatHost | Professional Services | 10 | $1M | Sweden | 2026-02-20 |
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Jeffrey Rosen Tailored Benefit | Insurance | 10 | $1M | United States | 2026-02-11 |
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Manufacturing | 800 | $200M | China | 2026-02-07 |
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Distribution | 1000 | $114M | United States | 2026-01-22 |
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Education | 3218 | $1.0B | United States | 2026-01-06 |
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Professional Services | 265 | $30M | Belgium | 2025-04-24 |
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Professional Services | 147 | $23M | United States | 2024-08-14 |
FAQ - APPS RUN THE WORLD Gladly Customer Service Coverage
Gladly Customer Service is a Customer Support solution from Gladly.
Companies worldwide use Gladly Customer Service, from small firms to large enterprises across 21+ industries.
Organizations such as Ulta Beauty, JetBlue, Ralph Lauren, Recreational Equipment (REI) and Crate and Barrel are recorded users of
Gladly Customer Service for Customer Support.
Companies using Gladly Customer Service are most concentrated in Retail and Transportation, with adoption spanning over 21 industries.
Companies using Gladly Customer Service are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Gladly Customer Service across Americas, EMEA, and APAC.
Companies using Gladly Customer Service range from small businesses with 0-100 employees - 42.22%, to mid-sized firms with 101-1,000 employees - 35.56%, large organizations with 1,001-10,000 employees - 15.56%, and global enterprises with 10,000+ employees - 6.67%.
Customers of Gladly Customer Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Gladly Customer Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.