List of IBM Sterling Gentran Customers
IBM
1 New Orchard Road,
Armonk, 10504, NY,
United States
Armonk, 10504, NY,
United States
1 914-499-1900
Professional Services
293000
$67.5B
Since 2010, our global team of researchers has been studying IBM Sterling Gentran customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Sterling Gentran for Electronic Data Interchange (EDI) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Sterling Gentran for Electronic Data Interchange (EDI) include: Triton Health System, a United States based Insurance organisation with 16070 employees and revenues of $36.26 billion, Wawa, a United States based Retail organisation with 35000 employees and revenues of $14.93 billion, Ornua, a Ireland based Manufacturing organisation with 2900 employees and revenues of $3.98 billion, The Master Lock, a United States based Manufacturing organisation with 1000 employees and revenues of $250.0 million, Data Communication Solutions, Inc, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Sterling Gentran, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The IBM Sterling Gentran customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Data Communication Solutions, Inc | Professional Services | 15 | $2M | United States | IBM | IBM Sterling Gentran | Electronic Data Interchange (EDI) | 2017 | n/a |
In 2017, Data Communication Solutions, Inc implemented IBM Sterling Gentran as its primary IBM-supplied EDI platform, establishing a dedicated Electronic Data Interchange (EDI) capability to support its professional services operations. The deployment used IBM Sterling Gentran Server on Windows and was positioned alongside existing EDI tooling referenced by the organization, specifically 1EDI Source and BIZ Manager, to centralize translation and message processing for customer and partner exchanges.
The implementation focused on core Electronic Data Interchange (EDI) functions including document translation and mapping, message routing and queueing, and server-side scheduling and exception handling common to EDI environments. Operational scope centered on internal order to cash and billing communications for a 15 person firm, with configuration and administration managed on Windows server infrastructure. Governance emphasized mapping version control, trading partner onboarding workflows, and monitoring and error management processes to support ongoing operations while coexisting with 1EDI Source and BIZ Manager as part of the firms EDI toolset.
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Ornua | Manufacturing | 2900 | $4.0B | Ireland | IBM | IBM Sterling Gentran | Electronic Data Interchange (EDI) | 2004 | n/a |
In 2004, Ornua implemented IBM Sterling Gentran to establish enterprise Electronic Data Interchange (EDI) capabilities, addressing a significant percentage of orders processed via EDI. The implementation was scoped to provide flexible trading partner connectivity and to support sustained EDI traffic across the company supply chain.
Ornua deployed IBM Sterling B2B Integrator together with IBM Sterling B2B Collaboration Network to enable full integration with trading partners, supporting customer orders, supplier invoices, and stock movements. The solution included web portal interfaces to support partners with limited technical sophistication, ensuring transaction handling independent of partner technical capability.
IBM Sterling B2B Integrator was configured to orchestrate message translation, protocol handling, and partner onboarding across a wide range of data formats, and it was used to meet the integration requirements of an ERP migration project. The architecture centralized B2B transaction processing to provide comprehensive visibility throughout upstream supplier relationships and downstream order flows.
John O’Moore, General Manager Information Systems at Ornua, explained the selection was based on proven technology capable of supporting real time exchange of data between all parties using diverse data formats. The deployment created an efficient, cost effective connectivity layer that simplified and streamlined supplier relationships and enabled multiple departments across Ornua to process EDI driven business functions.
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The Master Lock | Manufacturing | 1000 | $250M | United States | IBM | IBM Sterling Gentran | Electronic Data Interchange (EDI) | 2018 | n/a |
In 2018, The Master Lock Company migrated its Electronic Data Interchange (EDI) processes from IBM Sterling Gentran to IBM Sterling Supply Chain Business Network to support rapid global growth and a rising volume of trading partner requirements. The project centered on modernizing trading partner integration and operationalizing EDI as a managed cloud service, preserving mission critical transaction availability while reducing hands on mapping work for the internal EDI team. IBM Sterling Gentran is cited in the migration narrative as the on premises heritage platform that preceded the cloud migration to IBM Sterling Supply Chain Business Network.
The implementation included managed mapping and trading partner onboarding services, automated transaction monitoring with alerting, and cognitive analytics via IBM Sterling Business Transaction Intelligence. IBM Sterling E Invoicing was adopted as part of the premium offering to address regional electronic invoicing rules, enabling auditable, compliant invoice exchange. The Master Lock Company reported that 95 percent of EDI orders were processed end to end with no manual intervention after the migration.
Operational integrations focused on electronic links with retail and drop ship trading partners across new markets in Asia, Central America and Europe, and the rapid onboarding of partner maps during acquisitions. The program supported an average of 40 new trading partners annually and accelerated the SentrySafe acquisition integration by bringing 200 trading partner maps online in six months. Day to day consumption of EDI data extended beyond the EDI team to order management, accounts receivable and customer compliance teams for case resolution and chargeback disputes.
Governance changes included monthly availability reporting to executives with a stated 100 percent availability metric, SLA scorecards constructed in IBM Sterling Business Transaction Intelligence, and operational alerts to drive faster root cause analysis. The migration reduced the need for dedicated mapping FTEs by outsourcing routine mapping and validation tasks, and enabled non technical business users to self serve transaction visibility through visual reports and natural language queries.
Explicit results cited in the program included 50 percent faster onboarding for acquired trading partners, avoidance of three additional EDI FTE hires, 100 percent reported platform availability, and the ability to complete a major acquisition mapping effort in half the time previously estimated. The narrative positions IBM Sterling Gentran and the subsequent IBM Sterling Supply Chain Business Network deployment as the central EDI platform change enabling The Master Lock Company to scale trading partner integration while maintaining operational continuity.
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Triton Health System | Insurance | 16070 | $36.3B | United States | IBM | IBM Sterling Gentran | Electronic Data Interchange (EDI) | 2016 | n/a |
In 2016, Triton Health System implemented IBM Sterling Gentran as its Electronic Data Interchange (EDI) platform. The deployment positioned IBM Sterling Gentran as the enterprise EDI engine responsible for managed file transfers and partner connectivity across the insurance organization.
The implementation configured IBM Sterling Gentran to handle a full protocol stack for secure exchange, including FTP, SFTP, AS2, HTTP, HTTPS, Mailbox, and SMTP. Core functional capabilities included partner profile management, message translation and routing, secure transport enforcement, and operational monitoring, with Sterling Integrator used alongside IBM Sterling Gentran to orchestrate managed file transfer workflows and centralized message processing.
Operational integration focused on connecting external trading partners and internal back office processing systems, enabling automated ingestion and distribution of EDI documents into claims, billing, and reconciliation workflows. The solution was deployed as a centralized EDI hub under IT operations, with operational coverage extending to partner onboarding, day to day message monitoring, exception handling, and secure certificate and credential management.
Governance and process changes emphasized standardized partner onboarding procedures and runbook driven incident handling, with configuration controls for protocol enforcement and message auditing. IBM Sterling Gentran served as the technical foundation for secure partner communications while standardizing EDI processing across Triton Health System.
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Wawa | Retail | 35000 | $14.9B | United States | IBM | IBM Sterling Gentran | Electronic Data Interchange (EDI) | 2015 | n/a |
In 2015, Wawa implemented IBM Sterling Gentran to centralize Electronic Data Interchange (EDI) processing. IBM Sterling Gentran was configured to support EDI traffic for Wawa's retail supply chain and store operations across Pennsylvania, New Jersey, Delaware, Maryland, Virginia, and Florida, aligning the application with enterprise file movement and translation responsibilities.
The implementation included conversion and tooling work around GenTran and FTP configuration, notably a GenTran conversion utility that ported FTP settings from legacy INI files into the WawaFTP.exe.config application file. A standardized scripting framework for Ipswitch and Windows FTP clients was used in concert with IBM Sterling Gentran, providing extensive logging, data compression, data extraction, file archiving, and notification capabilities to stabilize inbound and outbound file flows.
IBM Sterling Gentran was integrated into a broader transactional ecosystem that explicitly included SAP ERP, SAP Remoteware, GenTran, iET Solutions Enterprise Workcenter 11.3 Applix, AccessVia LABEL IDOC feeds, and NJ Lottery file channels. The implementation supported the automated movement and processing of purchase orders and invoice EDI transactions, including 850 and 810 document workflows, and wrote into corporate operational stores such as SQL Server 2012 to enable downstream reconciliation and processing.
Process automation and governance were built around email monitoring and reconciliation workflows, where tools extracted Excel attachments, queried GenTran databases for missing invoices, reconciled items in SAP, generated Applix ticket files for Workcenter, and sent response notifications to the Supply Chain IT group. Operational control emphasized repeatable FTP project patterns and automated recovery utilities to reload schedules and retry failed file loads, with the EDI streams representing a material portion of Wawa's multibillion dollar purchase order and invoice volume.
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Buyer Intent: Companies Evaluating IBM Sterling Gentran
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IBM Sterling Gentran. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IBM Sterling Gentran for Electronic Data Interchange (EDI) include:
- Miracle Software, a India based Professional Services organization with 2600 Employees
- Miracle Educational Society India, a India based Education company with 50 Employees
- Hecht Kugellager, a Germany based Distribution organization with 28 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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FAQ - APPS RUN THE WORLD IBM Sterling Gentran Coverage
IBM Sterling Gentran is a Electronic Data Interchange (EDI) solution from IBM.
Companies worldwide use IBM Sterling Gentran, from small firms to large enterprises across 21+ industries.
Organizations such as Triton Health System, Wawa, Ornua, The Master Lock and Data Communication Solutions, Inc are recorded users of
IBM Sterling Gentran for Electronic Data Interchange (EDI).
Companies using IBM Sterling Gentran are most concentrated in Insurance, Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using IBM Sterling Gentran are most concentrated in United States and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IBM Sterling Gentran across Americas, EMEA, and APAC.
Companies using IBM Sterling Gentran range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 40%.
Customers of IBM Sterling Gentran include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IBM Sterling Gentran customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Electronic Data Interchange (EDI).