List of IBM Sterling Order Management Customers
Armonk, 10504, NY,
United States
Since 2010, our global team of researchers has been studying IBM Sterling Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Sterling Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Sterling Order Management for Order Management include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Starbucks, a United States based Retail organisation with 381000 employees and revenues of $37.18 billion, JFE Steel Corporation, a Japan based Manufacturing organisation with 64296 employees and revenues of $34.60 billion, BJ's Wholesale Club, a United States based Retail organisation with 34000 employees and revenues of $20.50 billion, John Lewis & Partners, a United Kingdom based Retail organisation with 69000 employees and revenues of $14.96 billion and many others.
Contact us if you need a completed and verified list of companies using IBM Sterling Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the SCM software purchases.
The IBM Sterling Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of SCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Advance Auto Parts | Retail | 40000 | $11.3B | United States | IBM | IBM Sterling Order Management | Order Management | 2019 | n/a | In 2019 Advance Auto Parts implemented IBM Sterling Order Management to centralize order capture and fulfillment workflows as part of a broader Order Management initiative. The deployment targets streamlining the order management process and improving the customer journey across retail and digital sales channels. IBM Sterling Order Management was configured to deliver order lifecycle management, fulfillment orchestration, and real time inventory visibility, leveraging core Order Management capabilities such as order routing, reservation logic, and returns processing. Implementation work emphasized configuration of fulfillment rules, event driven orchestration, and exception handling to support cross channel order flows and consolidation of order events into a single order hub. The program is a three year initiative managed from Raleigh NC with a Program Manager in place from December 2020 to Present, and program value reported around 7 Million for this year. Governance and rollout were organized through centralized program management to coordinate configuration sprints, stakeholder alignment, and phased rollout across ecommerce, store operations, supply chain, and customer service, with the stated objective to streamline order management and improve the customer journey. | |
 |
Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | IBM | IBM Sterling Order Management | Order Management | 2015 | n/a | In 2015, Ascensos Limited implemented IBM Sterling Order Management to support its customer service operations, centralizing order processing and payment workflows for front-line advisors. Customer Service Advisors used IBM Sterling Order Management alongside Citrix sessions to process orders and payments while interacting with customers via telephone, email, social media and live chat, operating against defined SLAs and performance targets. The deployment emphasized order capture, payment processing, returns and collections coordination, and exception routing to specialist teams, aligning with core Order Management capabilities. Advisors used the system to arrange collections of faulty goods, schedule delivery of replacements, and update order status and stock information as part of fulfillment orchestration. Operational integration focused on multi-channel agent workflows and handoffs to delivery companies and specialist teams for tracking orders and stock, rather than deep system-to-system integrations beyond the stated Citrix environment. Governance relied on SLA-driven workflows, agent mentoring and process onboarding to embed IBM Sterling Order Management into customer service procedures and day-to-day case resolution. | |
 |
Big 5 Sporting Goods | Retail | 7800 | $1.2B | United States | IBM | IBM Sterling Order Management | Order Management | 2012 | n/a | In 2012, Big 5 Sporting Goods implemented IBM Sterling Order Management to consolidate order orchestration across retail and e-commerce channels. The deployment aimed to centralize order lifecycle processing and provide a single point of control for order capture and fulfillment decisions. IBM Sterling Order Management was configured to use core Order Management capabilities including order capture and validation, inventory visibility and allocation, fulfillment orchestration, and returns management. Configuration emphasized business rules for order routing, inventory reservation, fulfillment workflows, order lifecycle monitoring, and exception handling to align technical processes with retail operations. Delivery responsibilities included providing technical and functional expertise and direction for the Sterling OMS delivery, and establishing governance for order workflows, change control, and operational handover to supply chain and customer service teams. The implementation linked Big 5 Sporting Goods, IBM Sterling Order Management, Order Management and the retail order fulfillment function through formalized workflows and operational ownership. | |
 |
|
Retail | 34000 | $20.5B | United States | IBM | IBM Sterling Order Management | Order Management | 2020 | n/a |
|
|
|
|
|
Life Sciences | 10142 | $2.1B | United Kingdom | IBM | IBM Sterling Order Management | Order Management | 2016 | n/a |
|
|
|
|
|
Retail | 2900 | $223M | Australia | IBM | IBM Sterling Order Management | Order Management | 2020 | n/a |
|
|
|
|
|
Manufacturing | 64296 | $34.6B | Japan | IBM | IBM Sterling Order Management | Order Management | 2015 | n/a |
|
|
|
|
|
Retail | 69000 | $15.0B | United Kingdom | IBM | IBM Sterling Order Management | Order Management | 2015 | n/a |
|
|
|
|
|
Retail | 1700 | $260M | Brazil | IBM | IBM Sterling Order Management | Order Management | 2016 | n/a |
|
|
|
|
|
Retail | 28000 | $1.7B | United States | IBM | IBM Sterling Order Management | Order Management | 2013 | n/a |
|
|
Buyer Intent: Companies Evaluating IBM Sterling Order Management
- Velox Automation India, a India based Manufacturing organization with 190 Employees
- Rickmansworth Office Network UK, a United Kingdom based Professional Services company with 10 Employees
- Baywinds Community Association, a United States based Non Profit organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||