List of IBM Tivoli Netcool Customers
IBM
1 New Orchard Road,
Armonk, 10504, NY,
United States
Armonk, 10504, NY,
United States
1 914-499-1900
Professional Services
293000
$67.5B
Since 2010, our global team of researchers has been studying IBM Tivoli Netcool customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Tivoli Netcool for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Tivoli Netcool for Network Management and Monitoring include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Toyota Motor North America, a United States based Automotive organisation with 64000 employees and revenues of $314.00 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, Chevron Corporation, a United States based Oil, Gas and Chemicals organisation with 45298 employees and revenues of $193.41 billion and many others.
Contact us if you need a completed and verified list of companies using IBM Tivoli Netcool, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Tivoli Netcool customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3CIS | Communications | 200 | $25M | Kosovo | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2015 | n/a |
In 2015, 3CIS implemented IBM Tivoli Netcool as its Network Management and Monitoring platform within the VNOC to centralize alarm visibility for core switching and service infrastructure. The deployment was oriented toward real time operations in Kosovo, instrumenting monitoring and response workflows used by the companys network engineering and operations teams.
IBM Tivoli Netcool was configured to provide event and alarm management, correlation and suppression, and acknowledgement workflows aligned to operational criteria. The implementation captured alarms from central office TDM switches, SS7 network elements, voicemail platforms, GR303 remotes, billing devices and billing system interfaces, and supplied contextual alarms to VNOC operators for triage and resolution. The IBM Tivoli Netcool configuration emphasized policy driven routing of alarms to VNOC queues and supported recognition and prioritized response for equipment that affects Public Service Answering Points E911.
Governance for the deployment was anchored in VNOC process documentation that defined criteria for alarm acknowledgement and escalation, and Netcool was embedded into incident handling and phone queue support used by VNOC. The system provided actionable alarm context to network engineering workflows responsible for equipment models and network move add change delete activities, improving operational consistency across engineering and support functions.
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Aetna Inc | Insurance | 50000 | $105.6B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2021 | n/a |
In 2021 Aetna Inc deployed IBM Tivoli Netcool as its Network Management and Monitoring solution to consolidate event management and monitoring for network and infrastructure teams. The deployment emphasized centralized event ingestion and a unified operational console to surface network alarms, with a focus on event correlation, deduplication, topology-aware impact analysis, and configurable alerting.
Configuration work centered on ingest pipelines and collector probes, rules-based correlation engines, dashboarding and visualization, and automated alarm routing for escalation. Implementation included developer and administrator configuration tasks for threshold policies, alarm suppression, and curated views for network operations, reflecting typical IBM Tivoli Netcool functional patterns such as centralized event storage and correlated incident streams.
Operational integrations were implemented at the network telemetry layer through standardized collectors and log feeds to bring SNMP and syslog style telemetry into the monitoring fabric, supporting network operations, infrastructure engineering, and incident response functions. The scope of the implementation covered monitoring and event management workflows across Aetna Inc infrastructure teams, with the IBM Tivoli Netcool application serving as the primary event management hub in the Network Management and Monitoring category.
Governance and ongoing operations were staffed by Netcool Administrator, Developer, and Infrastructure Engineer roles beginning in March 2021 and continuing to present, responsible for configuration management, access controls, alerting policies, and runbook alignment to incident handling processes. The program emphasized role-based operational ownership for event lifecycle management and continuous tuning of correlation and suppression rules to align network monitoring with organizational incident workflows.
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Allstate | Insurance | 55000 | $67.7B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2017 | n/a |
In 2017 Allstate implemented IBM Tivoli Netcool as its Network Management and Monitoring solution to centralize event and server oversight across production environments. The deployment targeted consolidation of event management and situation-driven alerting alongside large scale server monitoring, positioning IBM Tivoli Netcool as the core platform for operational monitoring and incident orchestration.
The implementation included comprehensive server monitoring covering 18,000 Linux servers, Windows servers, and agentless devices, with installation and configuration of Tivoli agents to enable data collection. Configuration work created custom situations for disk, memory, CPU, network, and application conditions, and customized Navigator views to provide tailored operational perspectives for support teams, delivering the IBM Tivoli Netcool functional capabilities of situation management, event correlation, and dashboarding.
Operational integrations and coverage included support for the Automated Transaction Service Validation system, day to day administration of the TEPS console, and scripted gateway balancing to distribute workload across collectors. Platform maintenance activities documented in the implementation included updating Tivoli certificates for Oracle Java to maintain secure component communication, and a scripted migration of Tivoli Enterprise Console artifacts to new Linux servers, transferring situations, managed system lists, and navigator views to preserve monitoring continuity.
Governance and runbook practices emphasized console administration, scripted operational tasks using Korn Shell, and situation lifecycle management to ensure continuity and minimize downtime as systems evolved. The deployment framed IBM Tivoli Netcool as the central Network Management and Monitoring tool for event handling, agent management, and operational visibility within Allstate.
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American Airlines | Transportation | 136900 | $54.2B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2010 | n/a |
In 2010, American Airlines implemented IBM Tivoli Netcool for Network Management and Monitoring. IBM Tivoli Netcool was provisioned as the core event and fault management layer to consolidate network telemetry and provide centralized alerting across the airline's operational infrastructure.
The implementation emphasized real-time event collection, correlation and deduplication, alarm management, topology-aware event routing and role-based dashboards for operational visibility, aligning with common Network Management and Monitoring functional workflows. Administrators configured probes, adapters and custom Shell and Perl scripts to normalize and enrich incoming events before correlation, and implemented automated event-driven ticket creation to integrate with incident workflows.
Integrations recorded in the implementation included ITM, TDI, DataPower, ITCAM, QRadar and custom scripting for event ingestion and enrichment, reflecting the existing strategic monitoring stack used by American Airlines. Operational coverage targeted network operations and platform engineering teams supporting on-premises infrastructure components such as IBM Tivoli Workload Automation, Datastage, Linux servers and network devices, and the platform interfaced with security operations tooling where event consolidation was required.
Governance and rollout were executed in phases with standardized event classification, escalation workflows and runbook alignment to specific operational roles, enabling consistent incident triage across teams. IBM Tivoli Netcool was maintained as a central component of American Airlines' Network Management and Monitoring architecture to support coordinated monitoring and operational response.
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American Electric Power | Utilities | 16330 | $19.7B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2018 | n/a |
In 2018, American Electric Power implemented IBM Tivoli Netcool as a Network Management and Monitoring solution. The IBM Tivoli Netcool deployment was used to support server and mainframe monitoring workflows managed by AEP server support teams in Groveport, OH.
The implementation emphasized real time event collection, alert correlation, threshold based alerting and operational dashboards typical of Network Management and Monitoring systems. IBM Tivoli Netcool was configured to surface prioritized incidents and to feed contextual event streams to operations analysts, enabling structured incident handling and runbook driven troubleshooting.
Operational integrations were explicitly instrumented with existing platform tooling, including ServiceNow and ShareNow for ticketing and workflow handoffs, AutoSys for job and schedule awareness, InfoBlox for IP and DNS context, VMWare and iLO for virtualization and host telemetry, CyberArk for credential managed access, Host On-Demand and OPC for mainframe and industrial protocol access, and Webex and Outlook for coordination and incident communications. These integrations provided event context and routing into downstream ITSM and collaboration channels.
The scope of use covered server support and mainframe operations teams, and workflows included monitoring, troubleshooting, reporting, escalation and hosting swift action response team meetings to resolve critical issues. Governance centered on analyst driven incident triage and cross team notification, with operators contacting and integrating with other support personnel as needed to resolve outstanding incidents.
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Banking and Financial Services | 75100 | $65.9B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2013 | n/a |
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Retail | 17000 | $1.7B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2012 | n/a |
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Banking and Financial Services | 13800 | $15.5B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2013 | n/a |
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Healthcare | 1500 | $138M | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2015 | n/a |
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Healthcare | 6500 | $3.1B | United States | IBM | IBM Tivoli Netcool | Network Management and Monitoring | 2020 | n/a |
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Buyer Intent: Companies Evaluating IBM Tivoli Netcool
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IBM Tivoli Netcool. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IBM Tivoli Netcool for Network Management and Monitoring include:
- Analyticorex India, a India based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Analyticorex India | Professional Services | 10 | $1M | India | 2026-02-02 |
FAQ - APPS RUN THE WORLD IBM Tivoli Netcool Coverage
IBM Tivoli Netcool is a Network Management and Monitoring solution from IBM.
Companies worldwide use IBM Tivoli Netcool, from small firms to large enterprises across 21+ industries.
Organizations such as UnitedHealth Group, CVS Health, Toyota Motor North America, Cardinal Health and Chevron Corporation are recorded users of
IBM Tivoli Netcool for Network Management and Monitoring.
Companies using IBM Tivoli Netcool are most concentrated in Insurance, Healthcare and Automotive, with adoption spanning over 21 industries.
Companies using IBM Tivoli Netcool are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IBM Tivoli Netcool across Americas, EMEA, and APAC.
Companies using IBM Tivoli Netcool range from small businesses with 0-100 employees - 1.89%, to mid-sized firms with 101-1,000 employees - 12.74%, large organizations with 1,001-10,000 employees - 29.72%, and global enterprises with 10,000+ employees - 55.66%.
Customers of IBM Tivoli Netcool include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IBM Tivoli Netcool customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Network Management and Monitoring.