List of IPsoft Amelia AI Platform Customers
New York, 10004-1770, NY,
United States
Since 2010, our global team of researchers has been studying IPsoft Amelia AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPsoft Amelia AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPsoft Amelia AI Platform for Chatbots and Conversational AI include: NTT Communications, a Japan based Professional Services organisation with 333840 employees and revenues of $91.68 billion, Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion, GE HealthCare, a United States based Healthcare organisation with 53000 employees and revenues of $19.60 billion, VmWare, a Broadcom Company, a United States based Professional Services organisation with 38300 employees and revenues of $14.09 billion and many others.
Contact us if you need a completed and verified list of companies using IPsoft Amelia AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The IPsoft Amelia AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allstate | Insurance | 55000 | $67.7B | United States | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Allstate implemented IPsoft Amelia AI Platform as a focused Chatbots and Conversational AI deployment to introduce enterprise-grade cognitive automation for insurance domain workflows. The implementation centers on Amelia as a trained cognitive agent, explicitly configured on more than 50 unique insurance topics and state regulatory rules covering all 50 states, positioning the IPsoft Amelia AI Platform to manage domain knowledge at scale.
The IPsoft Amelia AI Platform implementation incorporated core conversational capabilities typical of the Chatbots and Conversational AI category, including natural language understanding, dialog orchestration, a centralized knowledge model for insurance topics, and automated handling of routine inquiries and decision guidance. Configuration emphasis was on regulatory modeling and topic training, with continuous intent and entity tuning to maintain accuracy across variable state regulations and product lines.
Operational scope spans customer service and claims related business functions, with enterprise coverage across Allstate operations in all 50 states and alignment to corporate governance for content and compliance updates. Governance practices described for this deployment emphasize an ongoing training cadence, content governance for regulatory changes, and lifecycle management of conversational workflows to keep the IPsoft Amelia AI Platform aligned with insurance policy and regulatory variations.
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BBVA | Banking and Financial Services | 124741 | $46.1B | Spain | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018 BBVA implemented the IPsoft Amelia AI Platform for Chatbots and Conversational AI to extend digital customer support and automate routine interactions. The implementation was announced as a joint development with IPsoft, positioning Amelia as a virtual assistant to deliver customized service across channels.
The initial deployment was a pilot in Mexico, where the IPsoft Amelia AI Platform was embedded in the contact center to help address customer complaints and inquiries and to automate conversational workflows. Following the pilot and reported success, BBVA expanded the use of digital assistants into additional areas and markets, with an explicit focus on developing digital sales, advisory and support services.
Functional capabilities implemented reflect Chatbots and Conversational AI patterns, including natural language driven conversational workflows, automated handling of routine inquiries, escalation paths to human agents and omnichannel engagement to ensure a consistent customer experience. Configuration work emphasized personalized responses and routing logic to move complex issues from the virtual assistant to contact center or back office personnel.
Rollout and governance followed a phased, region first trial approach starting in Mexico, with expansion decisions made jointly by BBVA and IPsoft after the initial project. The program was structured to maximize the user experience and to provide customers a fully-digital experience across support, sales and advisory business functions.
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Enfield Council | Government | 8000 | $2.0B | United Kingdom | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2016 | n/a |
In 2016 Enfield Council deployed the IPsoft Amelia AI Platform to work within the council and improve local service delivery across the North London borough. The deployment used the IPsoft Amelia AI Platform in the Chatbots and Conversational AI category to provide a virtual agent for citizen interactions and to centralize automated handling of routine municipal enquiries.
Implementation centered on conversational AI capabilities, including natural language understanding, dialogue management, context retention, scripted workflows, and automated triage to human officers. The IPsoft Amelia AI Platform was configured to initiate service requests, resolve common queries, and surface municipal knowledge base content during conversations, reflecting standard Chatbots and Conversational AI functional workflows.
Operational scope covered front-office citizen service channels across the borough, supporting contact center augmentation, web self-service, and in-person desk assistance where virtual agent handoffs were required. The program targeted core local government functions involved in citizen engagement and service provision, aligning conversational workflows with existing council service processes.
Governance arrangements emphasized management of conversational content, escalation policies to human caseworkers, and ongoing tuning of dialogue scripts and knowledge assets. The initiative was positioned as a borough-wide program to improve local service delivery, leveraging the IPsoft Amelia AI Platform to standardize citizen-facing workflows and reduce transactional friction in council interactions.
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Healthcare | 53000 | $19.6B | United States | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2015 | n/a |
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Leisure and Hospitality | 11161 | $2.3B | United Kingdom | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Leisure and Hospitality | 22300 | $3.3B | United States | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2019 | n/a |
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Banking and Financial Services | 662 | $448M | Sweden | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 333840 | $91.7B | Japan | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2015 | n/a |
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Banking and Financial Services | 19000 | $8.6B | Sweden | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Transportation | 7630 | $4.4B | United Kingdom | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2020 | n/a |
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Buyer Intent: Companies Evaluating IPsoft Amelia AI Platform
- Oxygene Ventures United Kingdom, a United Kingdom based Professional Services organization with 10 Employees
- Naukri, a India based Professional Services company with 2500 Employees
- Marshall University Medical Center, a United States based Healthcare organization with 1600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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