List of IPsoft Amelia AI Platform Customers
Ipsoftorporated
17 State St Fl 14,
New York, 10004-1770, NY,
United States
New York, 10004-1770, NY,
United States
1 212-708-5500
Professional Services
2000
$309M
Since 2010, our global team of researchers has been studying IPsoft Amelia AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPsoft Amelia AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPsoft Amelia AI Platform for Chatbots and Conversational AI include: NTT Communications, a Japan based Professional Services organisation with 333840 employees and revenues of $91.68 billion, Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion, GE HealthCare, a United States based Healthcare organisation with 53000 employees and revenues of $19.60 billion, VmWare, a Broadcom Company, a United States based Professional Services organisation with 38300 employees and revenues of $14.09 billion and many others.
Contact us if you need a completed and verified list of companies using IPsoft Amelia AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The IPsoft Amelia AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allstate | Insurance | 55000 | $67.7B | United States | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Allstate implemented IPsoft Amelia AI Platform as a focused Chatbots and Conversational AI deployment to introduce enterprise-grade cognitive automation for insurance domain workflows. The implementation centers on Amelia as a trained cognitive agent, explicitly configured on more than 50 unique insurance topics and state regulatory rules covering all 50 states, positioning the IPsoft Amelia AI Platform to manage domain knowledge at scale.
The IPsoft Amelia AI Platform implementation incorporated core conversational capabilities typical of the Chatbots and Conversational AI category, including natural language understanding, dialog orchestration, a centralized knowledge model for insurance topics, and automated handling of routine inquiries and decision guidance. Configuration emphasis was on regulatory modeling and topic training, with continuous intent and entity tuning to maintain accuracy across variable state regulations and product lines.
Operational scope spans customer service and claims related business functions, with enterprise coverage across Allstate operations in all 50 states and alignment to corporate governance for content and compliance updates. Governance practices described for this deployment emphasize an ongoing training cadence, content governance for regulatory changes, and lifecycle management of conversational workflows to keep the IPsoft Amelia AI Platform aligned with insurance policy and regulatory variations.
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BBVA | Banking and Financial Services | 124741 | $46.1B | Spain | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018 BBVA implemented the IPsoft Amelia AI Platform for Chatbots and Conversational AI to extend digital customer support and automate routine interactions. The implementation was announced as a joint development with IPsoft, positioning Amelia as a virtual assistant to deliver customized service across channels.
The initial deployment was a pilot in Mexico, where the IPsoft Amelia AI Platform was embedded in the contact center to help address customer complaints and inquiries and to automate conversational workflows. Following the pilot and reported success, BBVA expanded the use of digital assistants into additional areas and markets, with an explicit focus on developing digital sales, advisory and support services.
Functional capabilities implemented reflect Chatbots and Conversational AI patterns, including natural language driven conversational workflows, automated handling of routine inquiries, escalation paths to human agents and omnichannel engagement to ensure a consistent customer experience. Configuration work emphasized personalized responses and routing logic to move complex issues from the virtual assistant to contact center or back office personnel.
Rollout and governance followed a phased, region first trial approach starting in Mexico, with expansion decisions made jointly by BBVA and IPsoft after the initial project. The program was structured to maximize the user experience and to provide customers a fully-digital experience across support, sales and advisory business functions.
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Enfield Council | Government | 8000 | $2.0B | United Kingdom | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2016 | n/a |
In 2016 Enfield Council deployed the IPsoft Amelia AI Platform to work within the council and improve local service delivery across the North London borough. The deployment used the IPsoft Amelia AI Platform in the Chatbots and Conversational AI category to provide a virtual agent for citizen interactions and to centralize automated handling of routine municipal enquiries.
Implementation centered on conversational AI capabilities, including natural language understanding, dialogue management, context retention, scripted workflows, and automated triage to human officers. The IPsoft Amelia AI Platform was configured to initiate service requests, resolve common queries, and surface municipal knowledge base content during conversations, reflecting standard Chatbots and Conversational AI functional workflows.
Operational scope covered front-office citizen service channels across the borough, supporting contact center augmentation, web self-service, and in-person desk assistance where virtual agent handoffs were required. The program targeted core local government functions involved in citizen engagement and service provision, aligning conversational workflows with existing council service processes.
Governance arrangements emphasized management of conversational content, escalation policies to human caseworkers, and ongoing tuning of dialogue scripts and knowledge assets. The initiative was positioned as a borough-wide program to improve local service delivery, leveraging the IPsoft Amelia AI Platform to standardize citizen-facing workflows and reduce transactional friction in council interactions.
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GE HealthCare | Healthcare | 53000 | $19.6B | United States | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2015 | n/a |
In 2015 GE HealthCare implemented the IPsoft Amelia AI Platform, deploying a Chatbots and Conversational AI application to automate customer service and internal support interactions. The deployment focused on conversational automation for contact center workflows and service desk use cases, aligning the IPsoft Amelia AI Platform with enterprise support functions rather than point solutions.
Configuration centered on natural language understanding, intent recognition, dialogue management, and escalation orchestration to human agents. The IPsoft Amelia AI Platform was configured to create and update support records, route complex cases to subject matter experts, and continuously refine conversational models through supervised learning from live interactions.
Architecturally the implementation was positioned to integrate with contact center services and omnichannel messaging, and IPsoft was concurrently working with NTT Communications to enable a cognitive agent service that interacts in English and Japanese and learns from experience. That NTT Communications collaboration was intended to enable a summer 2016 launch of a cognitive agent service embedded into NTTs Contact Center services, demonstrating bilingual conversational capability and contact center integration patterns relevant to the GE HealthCare deployment.
Operational governance emphasized conversation flow stewardship and escalation policies, with IT and service operations owning model tuning and intent libraries. The implementation narrative highlights the IPsoft Amelia AI Platform as a Chatbots and Conversational AI solution applied to enterprise support workflows, instrumented for ongoing learning and iterative improvement.
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InterContinental Hotels Group | Leisure and Hospitality | 11161 | $2.3B | United Kingdom | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2016 | n/a |
In 2016 InterContinental Hotels Group implemented the IPsoft Amelia AI Platform as a cognitive virtual agent within its global IT service desk, adopting the platform in the Chatbots and Conversational AI category to centralize frontline support for franchised hotel managers. The deployment positioned IPsoft Amelia AI Platform as the single intake point for conversational queries, providing natural language understanding and automated triage to ensure consistent, best-in-class responses to incoming requests.
Configuration focused on conversational routing and knowledge-driven response generation, with IPsoft Amelia AI Platform configured to capture intent, present standardized solutions, and escalate complex incidents to human agents or external vendors when required. The implementation emphasized response quality control and standardized answer sets to reduce variability in service desk outputs and to ensure that franchise managers receive consistent guidance across regions.
Operationally the platform centralized incoming requests related to the group reservation engine and property management system, consolidating what had previously been distributed support among several third-party entities. Through central intake and more accurate routing, IHG reduced incorrect vendor contacts and the associated call transfer fees, while accelerating resolution times for system-level issues tied to reservations and property operations.
Governance changes accompanied the rollout, with the global IT service desk adopting standardized conversational workflows, escalation rules, and a single knowledge corpus maintained through the IPsoft Amelia AI Platform. The scope of impact was the IT service desk and franchise manager support function, with process transformation centered on intake centralization, automated triage, and vendor orchestration to improve service quality and reduce transfer-related costs.
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Leisure and Hospitality | 22300 | $3.3B | United States | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2019 | n/a |
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Banking and Financial Services | 662 | $448M | Sweden | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 333840 | $91.7B | Japan | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2015 | n/a |
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Banking and Financial Services | 19000 | $8.6B | Sweden | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Transportation | 8760 | $4.4B | United Kingdom | IPsoft | IPsoft Amelia AI Platform | Chatbots and Conversational AI | 2020 | n/a |
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Showing 1 to 10 of 11 entries
Buyer Intent: Companies Evaluating IPsoft Amelia AI Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IPsoft Amelia AI Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IPsoft Amelia AI Platform for Chatbots and Conversational AI include:
- Oxygene Ventures United Kingdom, a United Kingdom based Professional Services organization with 10 Employees
- Naukri, a India based Professional Services company with 2500 Employees
- Marshall University Medical Center, a United States based Healthcare organization with 1600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Oxygene Ventures United Kingdom | Professional Services | 10 | $1M | United Kingdom | 2026-01-26 |
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Naukri | Professional Services | 2500 | $750M | India | 2025-09-16 |
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Marshall University Medical Center | Healthcare | 1600 | $200M | United States | 2025-08-21 |
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Professional Services | 20 | $2M | United States | 2025-06-24 |
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Banking and Financial Services | 178000 | $76.5B | France | 2025-04-11 |
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Leisure and Hospitality | 10 | $2M | United States | 2025-02-25 |
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Education | 6897 | $1.1B | United Kingdom | 2024-12-23 |
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Professional Services | 250 | $45M | Germany | 2024-10-09 |
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Education | 206 | $277M | United States | 2024-07-11 |
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Communications | 40 | $5M | South Africa | 2024-06-18 |
FAQ - APPS RUN THE WORLD IPsoft Amelia AI Platform Coverage
IPsoft Amelia AI Platform is a Chatbots and Conversational AI solution from IPsoft.
Companies worldwide use IPsoft Amelia AI Platform, from small firms to large enterprises across 21+ industries.
Organizations such as NTT Communications, Allstate, BBVA, GE HealthCare and VmWare, a Broadcom Company are recorded users of
IPsoft Amelia AI Platform for Chatbots and Conversational AI.
Companies using IPsoft Amelia AI Platform are most concentrated in Professional Services, Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using IPsoft Amelia AI Platform are most concentrated in Japan, United States and Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IPsoft Amelia AI Platform across Americas, EMEA, and APAC.
Companies using IPsoft Amelia AI Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 9.09%, large organizations with 1,001-10,000 employees - 18.18%, and global enterprises with 10,000+ employees - 72.73%.
Customers of IPsoft Amelia AI Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IPsoft Amelia AI Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.