List of Itineris UMAX Customers
Itineris
Westrem Building Kortrijksesteenweg 1144 A 9051 Sint-Denijs-Westrem,
Ghent, 9051,
Belgium
Ghent, 9051,
Belgium
32 9 386 01 02
Professional Services
550
$118M
Since 2010, our global team of researchers has been studying Itineris UMAX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Itineris UMAX for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Itineris UMAX for Utilities Customer Care and Billing include: City of New York, NY, a United States based Government organisation with 302383 employees and revenues of $116.50 billion, New York City Department Of Environmental Protection United States, a United States based Government organisation with 6000 employees and revenues of $1.50 billion, De Watergroep, a Belgium based Utilities organisation with 1648 employees and revenues of $763.0 million, Boston Water and Sewer Commission, a United States based Government organisation with 401 employees and revenues of $386.0 million and many others.
Contact us if you need a completed and verified list of companies using Itineris UMAX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Itineris UMAX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boston Water and Sewer Commission | Government | 401 | $386M | United States | Itineris | Itineris UMAX | Utilities Customer Care and Billing | 2017 | n/a |
In 2017 Boston Water and Sewer Commission selected Itineris UMAX for Utilities Customer Care and Billing. The procurement targeted a comprehensive meter-to-cash and customer engagement modernization to support customer service, billing operations, field work coordination, and operational reporting across the Boston region.
The Itineris UMAX implementation delivered configured modules for meter-to-cash, customer service, mobile work management, and business intelligence, with workflows aligned to utility billing cycles, bill presentment, account management, field work order orchestration, and mobile sync for crews. The deployment emphasized configuration of billing rules, customer account workflows, mobile field forms, and embedded analytics to centralize operational reporting and customer interaction history.
The vendor relationship that began in 2017 progressed to a 2024 migration and upgrade of Itineris UMAX to Microsoft Azure Government Cloud to improve security, scalability, and to enable AI driven automation within the platform. Operational scope included customer service, billing, and field operations teams in the Boston region, and governance followed a phased implementation and migration cadence starting from the initial 2017 rollout through the 2024 cloud upgrade.
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City of New York, NY | Government | 302383 | $116.5B | United States | Itineris | Itineris UMAX | Utilities Customer Care and Billing | 2020 | n/a |
In 2020, Itineris implemented Itineris UMAX for the City of New York Department of Environmental Protection as the Customer Information System and customer service platform. The deployment was scoped to support water and wastewater billing operations across New York City under the Utilities Customer Care and Billing category, with explicit objectives to modernize billing, improve analytics, and enhance customer engagement.
The implementation configured Itineris UMAX to deliver core billing and CIS functions, customer service workflows, analytics and reporting capabilities, and customer engagement tools. Standard Utilities Customer Care and Billing capabilities were applied to account management, billing cycles, payment processing orchestration, and service order visibility, with configuration focused on municipal water and wastewater operational requirements.
The solution was delivered as a cloud service integrated with Microsoft Dynamics 365 to support centralized customer service and analytics, executed through remote delivery methods. Itineris UMAX went live in 2021 after remote delivery work that continued through COVID-19 related constraints and Hurricane Ida disruptions, with operational coverage concentrated on NYC DEP business functions including billing, customer service, and analytics.
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De Watergroep | Utilities | 1648 | $763M | Belgium | Itineris | Itineris UMAX | Utilities Customer Care and Billing | 2008 | n/a |
In 2008 De Watergroep implemented Itineris UMAX, a Utilities Customer Care and Billing system, as its customer information system to manage customer care, billing, collections and accounting. The initial engagement moved to go-live around 2009 and was scoped to support Flemish municipalities and consumer accounts across the utility footprint.
De Watergroep configured Itineris UMAX to deliver core CIS capabilities including customer service case management, meter-to-cash billing, collections workflows and financial accounting integration. The deployment was extended to address ERP style requirements, asset management records and field service orchestration, reflecting a roadmap that broadened the system beyond bill presentment into operational support functions.
Operational coverage tied Itineris UMAX to business functions spanning customer service, finance, collections, asset management and field operations for municipal and residential customers in Flanders. The program included phased functional expansions and system linkages to support end-to-end processes from customer inquiries through billing and field execution, consistent with Utilities Customer Care and Billing category expectations.
The relationship with Itineris has continued beyond initial rollout through contract renewals and staged migrations toward a full SaaS Dynamics 365 platform, with the stated intent to reduce costs and enable ongoing innovation. Governance emphasized iterative releases and multi-year contracting to maintain service continuity while transitioning capabilities into the cloud aligned environment.
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New York City Department Of Environmental Protection United States | Government | 6000 | $1.5B | United States | Itineris | Itineris UMAX | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, New York City Department Of Environmental Protection began implementation of Itineris UMAX, a cloud-based Utilities Customer Care and Billing application. The program targeted meter-to-cash, customer service, mobile work management, and business intelligence capabilities to align operational processes with the utility’s goal of becoming a world-class water and wastewater provider.
Itineris UMAX was configured with core functional modules including meter-to-cash billing, a CSR 360 customer service representative portal, mobile work management, automated workflows, queue management, and embedded business intelligence. The configuration emphasized workflow automation and self-service customer capabilities to streamline customer interactions and operational processing across service and billing functions.
The implementation included an explicit integration with Microsoft Dynamics 365 for Finance to unify billing transactions and financial posting, and CSR 360 provided first-call resolution tools and interoperability with other key applications. Operational coverage consolidated multiple technological silos across NYC DEP business units, and today more than 500 NYC DEP employees use Itineris UMAX daily for customer care and field coordination.
The cloud-based rollout was executed entirely remotely under COVID restrictions, and the project overcame an operational incident when Hurricane Ida struck just prior to go-live weekend. Itineris and NYC DEP completed launch on time and within budget in September, 2021, coordinating remote cutover activities across service, billing, and workforce management teams.
Post go-live outcomes reported include consolidation of previously siloed systems onto a single platform, improved business analytics and customer empowerment tools, expanded digitization of customer and field processes, and automation of manual procedures to support meter-to-cash and workforce planning workflows.
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Buyer Intent: Companies Evaluating Itineris UMAX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Itineris UMAX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Itineris UMAX for Utilities Customer Care and Billing include:
- Gwinnett County, GA, a United States based Government organization with 5300 Employees
- Infosend, a United States based Professional Services company with 76 Employees
- Guernsey Electricity, a Guernsey based Utilities organization with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Gwinnett County, GA | Government | 5300 | $2.3B | United States | 2026-03-18 |
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Infosend | Professional Services | 76 | $7M | United States | 2026-02-19 |
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Guernsey Electricity | Utilities | 200 | $30M | Guernsey | 2025-03-25 |
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Communications | 250 | $35M | United Kingdom | 2025-03-21 |
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Utilities | 15630 | $13.7B | United Kingdom | 2025-02-07 |
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Government | 6000 | $1.5B | United States | 2025-01-31 |
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Media | 368 | $105M | Netherlands | 2024-12-23 |
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Government | 20 | $2M | United States | 2024-06-27 |
FAQ - APPS RUN THE WORLD Itineris UMAX Coverage
Itineris UMAX is a Utilities Customer Care and Billing solution from Itineris.
Companies worldwide use Itineris UMAX, from small firms to large enterprises across 21+ industries.
Organizations such as City of New York, NY, New York City Department Of Environmental Protection United States, De Watergroep and Boston Water and Sewer Commission are recorded users of
Itineris UMAX for Utilities Customer Care and Billing.
Companies using Itineris UMAX are most concentrated in Government and Utilities, with adoption spanning over 21 industries.
Companies using Itineris UMAX are most concentrated in United States and Belgium, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Itineris UMAX across Americas, EMEA, and APAC.
Companies using Itineris UMAX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25%.
Customers of Itineris UMAX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Itineris UMAX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.