List of Ivanti IT Service Manager Customers
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Since 2010, our global team of researchers has been studying Ivanti IT Service Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ivanti IT Service Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ivanti IT Service Manager for IT Service Management include: Emerson Electric, a United States based Manufacturing organisation with 73000 employees and revenues of $17.49 billion, Department for Transport, a United Kingdom based Government organisation with 18245 employees and revenues of $15.85 billion, Commerzbank, a Germany based Banking and Financial Services organisation with 37728 employees and revenues of $14.01 billion, Great Eastern Life, a Singapore based Banking and Financial Services organisation with 5250 employees and revenues of $4.32 billion, Super Retail Group, a Australia based Retail organisation with 16063 employees and revenues of $2.52 billion and many others.
Contact us if you need a completed and verified list of companies using Ivanti IT Service Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Ivanti IT Service Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ALTO Network | Banking and Financial Services | 450 | $100M | Indonesia | Ivanti | Ivanti IT Service Manager | IT Service Management | 2020 | n/a |
In 2020, ALTO Network deployed Ivanti IT Service Manager to centralize service performance oversight and formalize reporting across IT and compliance functions. The deployment focused on IT Service Management capabilities to measure SLA compliance, surface service performance levels, and provide structured reports to management, service owners, customers and regulators.
Configuration work concentrated on SLA management and performance measurement modules within Ivanti IT Service Manager, implementing performance indicators, automated SLA tracking, and scheduled reporting pipelines. Development included building the ALTO Portal Service in Ivanti to host service performance dashboards and to distribute ALTO service reports to internal stakeholders and regulators.
Operational coverage spanned IT Operations, Governance Risk and Cybersecurity, and designated service owners at ALTO Network in Indonesia, with outputs consumed by management and external regulators as required. Functional workflows were aligned with ITIL practices and system development lifecycle controls, supported by standards knowledge cited by the team including ISO 9001, ISO 20001 and ISO 27001.
Governance changes embedded a Senior Service Performance Management Associate role responsible for identifying KPIs, measuring SLA compliance for each service, and preparing and distributing performance reports to management, member service owners and regulators. The rollout emphasized process discipline around SLA measurement, reporting cadence, and IT QA checkpoints within Ivanti IT Service Manager to operationalize service performance management.
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Commerzbank | Banking and Financial Services | 37728 | $14.0B | Germany | Ivanti | Ivanti IT Service Manager | IT Service Management | 2010 | n/a |
In 2010, Commerzbank implemented Ivanti IT Service Manager to establish a centralized IT Service Management platform. The Ivanti IT Service Manager deployment focused on standardizing incident management, change management, problem management, a service catalog and a self-service portal, with configuration of a configuration management database and role based access controls to support ticketing and SLA enforcement.
The rollout targeted IT operations and service desk functions within Commerzbank's enterprise IT organization, configuring ticket lifecycle, request fulfillment routing and change approval sequencing to align with banking operational procedures. Governance work created formalized workflow orchestration for approvals and escalations and process mapping to align support teams with Ivanti IT Service Manager driven processes.
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Denton ISD | Consumer Packaged Goods | 5000 | $263M | United States | Ivanti | Ivanti IT Service Manager | IT Service Management | 2016 | n/a |
In 2016, Denton ISD implemented Ivanti IT Service Manager as its IT Service Management platform. The implementation supported a Technology team seeking to mature service management processes while a four-person helpdesk supported roughly 5,000 teachers and staff across multiple school sites, and the district planned to open a new middle school for the 2017 to 2018 school year. Ivanti IT Service Manager was positioned to centralize incident intake, ticketing workflows and self-service channels for the district Technology helpdesk.
As part of the deployment Denton ISD moved from HEAT Classic to Ivanti Service Manager, consolidating incident management and service desk workflows within the Ivanti environment. The district integrated its phone system with Ivanti Service Manager and enabled Ivanti Voice capabilities including integrated voice response, voice self-service, screen pops, call recording and skills based call routing to streamline agent handling and augment first call interactions. These telephony integrations support computer telephony integration patterns and aim to increase first call resolution rates while improving customer satisfaction.
Operational scope centered on the central Technology helpdesk supporting staff and teachers across the district, with configuration sized for a small team to manage escalating volumes as device and user counts grew. Governance emphasized process maturity, standardizing intake, routing and skills based assignment to align roles and reduce ad hoc escalation, and the deployment included configuration of service desk automation and voice enabled self service to shift routine demand away from live agents. The implementation reflects an IT Service Management deployment focused on unifying ticketing with telephony to improve operational efficiency for K through 12 support.
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Government | 18245 | $15.9B | United Kingdom | Ivanti | Ivanti IT Service Manager | IT Service Management | 2018 | n/a |
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Government | 1800 | $250M | Australia | Ivanti | Ivanti IT Service Manager | IT Service Management | 2017 | n/a |
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Manufacturing | 73000 | $17.5B | United States | Ivanti | Ivanti IT Service Manager | IT Service Management | 2011 | n/a |
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Utilities | 13500 | $2.3B | United Kingdom | Ivanti | Ivanti IT Service Manager | IT Service Management | 2021 | n/a |
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Banking and Financial Services | 5250 | $4.3B | Singapore | Ivanti | Ivanti IT Service Manager | IT Service Management | 2021 | n/a |
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Insurance | 22000 | $1.6B | Malaysia | Ivanti | Ivanti IT Service Manager | IT Service Management | 2021 | n/a |
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Government | 3000 | $500M | Australia | Ivanti | Ivanti IT Service Manager | IT Service Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Ivanti IT Service Manager
- Rajwada Silk Mills, a India based Manufacturing organization with 15 Employees
- Qentelli, a United States based Professional Services company with 190 Employees
- AmeriHealth Caritas, a United States based Insurance organization with 10000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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