List of KeyMetric Customers
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United States
Since 2010, our global team of researchers has been studying KeyMetric customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KeyMetric for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KeyMetric for Call Tracking and Recording include: Pep Boys, a United States based Automotive organisation with 8000 employees and revenues of $2.10 billion, Mellow Mushroom, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $400.0 million, Express Oil Change & Tire Engineers, a United States based Professional Services organisation with 1100 employees and revenues of $300.0 million, HarborOne Bancorp, Inc., a United States based Banking and Financial Services organisation with 635 employees and revenues of $239.3 million, SDI, Inc., a United States based Professional Services organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using KeyMetric, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KeyMetric customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AION Recovery | Healthcare | 12 | $2M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2015 | n/a |
In 2015, AION Recovery deployed KeyMetric to provide Call Tracking and Recording on its website to support website-driven patient intake and marketing attribution. The implementation is explicitly web embedded, with the KeyMetric script appearing on AION Recovery pages to associate inbound calls with web sessions and source channels.
KeyMetric was configured to capture inbound call metadata, call recording audio, and session-level attribution data, reflecting standard Call Tracking and Recording capabilities such as dynamic number insertion and recorded call storage. The deployment leveraged the vendor dashboard for call analytics and tagging, enabling marketing and operations to classify calls by campaign, landing page, and referral source.
Operational scope centered on website-originated leads and the admissions workflow, with recordings and call detail records surfaced to admissions and marketing staff through KeyMetric interfaces. Governance controls were implemented within the application to manage access to recordings and call logs, and processes were aligned to use recorded calls for intake validation and marketing attribution rather than for system integrations or enterprise orchestration.
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AlphaCard | Professional Services | 100 | $15M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2015 | n/a |
In 2015 AlphaCard deployed KeyMetric for Call Tracking and Recording on its website. The implementation focused on site-level call capture and attribution to digital channels, aligning phone interactions with marketing and sales lead workflows. Deployment targeted AlphaCard's United States operations and core customer engagement touchpoints on the corporate website.
KeyMetric was configured to provide Call Tracking and Recording capabilities including dynamic number insertion, call session recording, call detail reporting, and web to call attribution. The implementation included embedding KeyMetric site instrumentation to capture caller metadata and link phone interactions to campaign landing pages and referral sources. Configuration emphasized reporting dashboards and operational routing rules to support sales follow up and customer service intake.
Operational ownership was assigned to marketing operations and sales enablement, with governance controls for call recording consent, access permissions, and audit of recording assets. Rollout proceeded through iterative configuration of tracking numbers and reporting views to mirror campaign structures, and ongoing tuning of call routing and attribution settings. The deployment positioned KeyMetric as the central Call Tracking and Recording application for AlphaCard's inbound phone channel.
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Compassion Behavioral Health | Healthcare | 70 | $8M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2019 | n/a |
In 2019 Compassion Behavioral Health deployed KeyMetric as a Call Tracking and Recording solution on its public website. The implementation captured inbound phone interactions originating from web channels, establishing a direct Company KeyMetric Call Tracking and Recording relationship to support patient intake and marketing attribution for a 70-employee behavioral health provider in the United States.
KeyMetric was configured to deliver core call tracking and call recording capabilities typical of the Call Tracking and Recording category, including dynamic number insertion, session-level attribution and call analytics to timestamp and tag web-originated phone leads. The deployment was scoped to marketing and admissions workflows on the website, with centralized administration of call data and role-based access for operations and intake staff, and workflow adjustments to route recorded calls into patient intake and referral processes.
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Professional Services | 30 | $5M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2014 | n/a |
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Professional Services | 1100 | $300M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2018 | n/a |
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Banking and Financial Services | 635 | $239M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2016 | n/a |
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Professional Services | 10 | $2M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2007 | n/a |
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Construction and Real Estate | 30 | $5M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2022 | n/a |
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Professional Services | 10 | $1M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2011 | n/a |
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Leisure and Hospitality | 2000 | $400M | United States | KeyMetric | KeyMetric | Call Tracking and Recording | 2019 | n/a |
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Buyer Intent: Companies Evaluating KeyMetric
Discover Software Buyers actively Evaluating Enterprise Applications
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