List of Khoros Community Customers
Khoros
7300 Ranch Rd 2222 bldg 3 ste 150,
Austin, 78730, TX,
United States
Austin, 78730, TX,
United States
1 512-201-4090
Professional Services
1500
$411M
Since 2010, our global team of researchers has been studying Khoros Community customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Community for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Community for Community Management include: Schneider Electric United States, a United States based Manufacturing organisation with 30000 employees and revenues of $10.00 billion, Samsung Electronics UK, a United Kingdom based Manufacturing organisation with 1426 employees and revenues of $4.89 billion, BNP Paribas Germany, a Germany based Banking and Financial Services organisation with 6000 employees and revenues of $1.75 billion, UNIT4, a Netherlands based Professional Services organisation with 2400 employees and revenues of $485.0 million, Dr. Pierre Ricaud, a France based Professional Services organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros Community, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Community customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BNP Paribas Germany | Banking and Financial Services | 6000 | $1.8B | Germany | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, BNP Paribas Germany implemented Khoros Community in the Community Management category to support the Consorsbank customer community. The deployment targeted customer engagement and social amplification for Consorsbank within Germany, aligning community publishing and moderation workflows with brand marketing and customer service objectives.
Khoros Community was configured to provide content publishing, community moderation, engagement analytics and conversion tracking, and to instrument customer satisfaction capture across forum and community interactions. The implementation emphasized forum-based dialogues and social linking capabilities, enabling moderated conversations, content curation and engagement measurement.
Operational integration included explicit social amplification of community posts to Facebook, where 2,000 Facebook posts linked back to Consorsbank Community posts and were read by 12,000 active Facebook fans, producing an overall reach of 396,000 Facebook fans. The platform was used by marketing and community management teams to drive acquisition and advocacy, turning engaged customers into brand ambassadors.
Outcomes reported in the first year include a 30 percent rise in conversion rate, equating to 1,500 new customers per week, and an average customer satisfaction rating of 4.2 out of 5 stars, demonstrating measurable engagement and acquisition signals from the Khoros Community implementation. Governance emphasized open dialogue and trust building through moderated community workflows and content linking to social channels.
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Dr. Pierre Ricaud | Professional Services | 120 | $15M | France | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, Dr. Pierre Ricaud implemented Khoros Community on its website to establish an owned engagement channel. The Khoros Community deployment served as the company’s Community Management platform, and the project was built from scratch because the organization had not previously operated a customer community. The implementation was explicitly designed to drive traffic from multiple sources, including the corporate website, the customer service center, email communications, and social media, requiring careful front-end integration with the brand experience.
The deployment emphasized core Community Management capabilities such as moderated discussion forums, content publishing and curation, user profiles and reputation controls, and channel-aware engagement workflows. Integrations were implemented to route referrals and interactions between the Khoros Community and the website, customer service workflows, email touchpoints, and social channels, and the program expanded the scope of customer service and marketing operations to include community moderation and content governance. Rollout and governance work focused on aligning brand design, establishing moderation and escalation processes, and coordinating cross-functional ownership for content and channel orchestration to ensure a consistent customer experience.
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Samsung Electronics UK | Manufacturing | 1426 | $4.9B | United Kingdom | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, Samsung Electronics UK implemented Khoros Community as its Community Management platform to host customer forums and user-generated content on the Samsung web estate. Khoros Community was deployed to provide discussion forums, customer profiles, moderation workflows, and content publishing functions consistent with a Community Management application.
Configuration emphasized profile and functionality cookie controls, aligning forum personalization and A B testing with the site level cookie consent described in Samsung’s cookie policy. Khoros Community was configured to honor profile cookies used to deliver customized content and to support A B test instrumentation for page and feature variants, enabling targeted display of community content and controlled UX experiments.
The implementation is observable in site telemetry, with Khoros domains present alongside a broad web ecosystem. Integrations and operational touchpoints include web analytics platforms such as Adobe Experience Cloud Analytics and Google Analytics, tag and data routing via Segment, media delivery through CDNs and AWS Cloudfront, and customer engagement and support systems including Zendesk and Salesforce referenced in site integrations. Video and rich media in community threads are served alongside Brightcove and other media CDNs referenced in the Samsung cookie inventory.
Governance was structured to operate across Samsung regional web properties, with community endpoints linked to eu.community.samsung.com and multiple country domains in the Samsung web footprint. Content moderation, cookie consent alignment via TrustArc related mechanisms, and publishing workflows were central to rollout governance, ensuring community publishing and personalization adhered to Samsung’s privacy and cookie settings.
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Schneider Electric United States | Manufacturing | 30000 | $10.0B | United States | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, Schneider Electric United States deployed Khoros Community as its Community Management platform. The implementation targeted sustained, cross-functional customer conversation for a global manufacturing organization with approximately 30,000 employees, positioning the community as a persistent engagement layer across support and product channels.
Khoros Community was configured to deliver core Community Management capabilities including discussion forums, question and answer workflows, knowledge base content, user profiles, content tagging, and moderation controls. The deployment emphasized community analytics and reporting to surface trending topics and inform subject matter handoffs between customer-facing teams.
Operational coverage focused on customer support, product management, and field services, using the community as an ongoing channel for technical dialogue and product feedback. The platform was instrumented to support peer-to-peer problem solving and structured escalation paths so conversations could move from public threads to internal action without losing context.
Governance included role-based permissions, moderation policies, and content lifecycle processes to maintain relevance and compliance, combined with editorial workflows to keep discussions active and searchable. Schneider Electric noted that even if the customer’s problem is solved, the conversation never stops, which underscores Khoros Community s role in sustaining continuous engagement as part of its Community Management strategy.
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UNIT4 | Professional Services | 2400 | $485M | Netherlands | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, UNIT4 implemented Khoros Community for Community Management to create a centralized customer-facing collaboration hub. The Khoros Community provides a dedicated space where customers can interact with, support, and learn from each other, partners, and the Unit4 team, establishing a formal channel for peer support and product discussion across the customer lifecycle.
The implementation of Khoros Community included standard community management capabilities such as moderated forums, Q and A threads, user profiles and reputation mechanics, content tagging and search, and a knowledge repository for user-generated content. Khoros Community was configured to support role-based moderation and content curation workflows, enabling product, support, and community managers to orchestrate engagement and surface authoritative answers and product guidance.
Operational ownership for the Khoros Community sits with customer success, support, and partner relations, with editorial and moderation governance defined by product teams and community managers. UNIT4 Khoros Community Community Management supports customer support, partner engagement, and customer education functions, and serves as the primary online community channel connecting customers, partners, and the Unit4 team.
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Buyer Intent: Companies Evaluating Khoros Community
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Khoros Community. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Khoros Community for Community Management include:
- Kroll, a United States based Professional Services organization with 6500 Employees
- Infineon Technologies, a Germany based Manufacturing company with 53599 Employees
- FinDock, a Netherlands based Banking and Financial Services organization with 40 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Kroll | Professional Services | 6500 | $1.6B | United States | 2025-08-06 |
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Infineon Technologies | Manufacturing | 53599 | $13.9B | Germany | 2025-03-27 |
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FinDock | Banking and Financial Services | 40 | $4M | Netherlands | 2025-01-14 |
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Manufacturing | 262647 | $203.5B | South Korea | 2024-09-23 |
FAQ - APPS RUN THE WORLD Khoros Community Coverage
Khoros Community is a Community Management solution from Khoros.
Companies worldwide use Khoros Community, from small firms to large enterprises across 21+ industries.
Organizations such as Schneider Electric United States, Samsung Electronics UK, BNP Paribas Germany, UNIT4 and Dr. Pierre Ricaud are recorded users of
Khoros Community for Community Management.
Companies using Khoros Community are most concentrated in Manufacturing, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.
Companies using Khoros Community are most concentrated in United States, United Kingdom and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Khoros Community across Americas, EMEA, and APAC.
Companies using Khoros Community range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 20%.
Customers of Khoros Community include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Khoros Community customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Community Management.