List of LeadDesk Customers
Helsinki, 500,
Finland
Since 2010, our global team of researchers has been studying LeadDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LeadDesk for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LeadDesk for Call Center include: Unive, a Netherlands based Insurance organisation with 3100 employees and revenues of $1.30 billion, Wildlands Adventure Zoo Emmen, a Netherlands based Leisure and Hospitality organisation with 200 employees and revenues of $50.0 million, Trade Union Pro, a Finland based Non Profit organisation with 138 employees and revenues of $49.0 million, LeadDesk Oy, a Finland based Professional Services organisation with 186 employees and revenues of $27.9 million, Modstrom Danmark, a Denmark based Utilities organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using LeadDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LeadDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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B2bpro | Professional Services | 10 | $1M | Netherlands | LeadDesk | LeadDesk | Call Center | 2020 | n/a |
In 2020, B2bpro deployed LeadDesk as its Call Center application on its website. The cloud-hosted deployment provided web-embedded telephony for the 10-employee professional services firm based in the Netherlands, targeting sales and client support workflows. The implementation centralized customer voice interactions into a single web console, aligning phone handling with front-office operations.
LeadDesk was configured to support inbound and outbound calling, call routing and queueing, call logging, and basic reporting and campaign management consistent with Call Center solution capabilities, and the solution was embedded on B2bpro's website to capture web-originated calls and callbacks. Operational ownership resides with sales and client service staff who use the LeadDesk web console to manage leads, record call outcomes, and maintain client contact history. Governance emphasis was placed on user permission configuration and standardized call scripting rather than large-scale process reengineering, reflecting the company size and single-site operational scope in the Netherlands.
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CliniClowns | Non Profit | 150 | $15M | Netherlands | LeadDesk | LeadDesk | Call Center | 2020 | n/a |
In 2020, CliniClowns implemented LeadDesk to provide Call Center functionality on their website. The deployment uses the LeadDesk application embedded on the CliniClowns website to capture web-originated contacts and route voice and callback requests to staff. LeadDesk serves as a cloud-hosted contact handling layer tied to public-facing engagement flows.
Configuration emphasized call routing, agent scripting, and web callback and click-to-call channel enablement, aligning Call Center workflows with donor relations, volunteer coordination, and general inquiries. The LeadDesk deployment operates as a SaaS cloud telephony layer centralizing web contact queues and agent desktop activity for CliniClowns staff in the Netherlands, and governance focused on scripting standards, queue assignment rules, and operational monitoring to manage web-driven contacts.
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CTrack Benelux | Transportation | 40 | $4M | Netherlands | LeadDesk | LeadDesk | Call Center | 2020 | n/a |
In 2020, CTrack Benelux implemented LeadDesk as a Call Center application. The deployment embeds LeadDesk on the company website to support customer-facing telephony for the 40 employee Netherlands-based transportation firm. The implementation is provisioned as a cloud-hosted contact channel, enabling web-initiated calls and browser-based agent access.
LeadDesk was configured to deliver core call center capabilities including click-to-call from web pages, browser agent consoles, call logging and interaction history, and campaign-driven outbound dialing. Typical configuration work included phone number provisioning, agent profiles, basic routing rules and script templates to align sales and support workflows.
Integration with the website is explicitly used to capture inbound inquiries and to trigger outbound call flows through the embedded LeadDesk interface. Operational scope covers customer support and sales teams within CTrack Benelux, with centralized administration for user provisioning, call handling policies and reporting access to maintain operational governance.
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Digizer | Professional Services | 30 | $3M | Finland | LeadDesk | LeadDesk | Call Center | 2021 | n/a |
In 2021, Digizer implemented LeadDesk to provide Call Center capabilities embedded on its website. The deployment serves a 30-employee professional services firm in Finland, using LeadDesk as a browser-accessible, SaaS-hosted telephony layer to capture web-originated inquiries and manage outbound follow up. The implementation situates LeadDesk on public site pages to enable click-to-call and web callback entry points for client engagement.
Configuration emphasized core Call Center modules that are standard for the category, including a browser softphone, inbound call routing and queues, agent presence and status controls, and basic call reporting. Operational scope focused on sales and client services teams, with agent workflow configuration, skill-based routing, and centralized user administration to govern scripts, schedules, and access. Rollout was structured around staged agent onboarding and site integration adjustments to align lead capture flows with daily operations.
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Insurello | Insurance | 80 | $8M | Sweden | LeadDesk | LeadDesk | Call Center | 2021 | n/a |
In 2021 Insurello implemented LeadDesk as a Call Center application on its website, provisioning a web-facing contact channel for inbound voice and click-to-call interactions. The LeadDesk widget was surfaced on insurello.se to capture site visitors and initiate phone engagement without requiring a separate telephony client.
Configuration centered on agent desktop workflows, intelligent call routing and queue management, screen-pop context delivery, and call recording for operational oversight. LeadDesk was set up to support customer service and lead qualification use cases typical of a Call Center implementation, with scripting and basic reporting enabled for day-to-day handling.
Operational ownership stayed with Insurello customer service and sales teams in Sweden, with governance implemented through standardized call-handling procedures and role-based access to LeadDesk controls. The deployment emphasized web channel orchestration and agent-facing workflow automation to streamline inbound voice interactions through the LeadDesk Call Center environment.
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Healthcare | 50 | $2M | Finland | LeadDesk | LeadDesk | Call Center | 2018 | n/a |
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Media | 100 | $10M | Finland | LeadDesk | LeadDesk | Call Center | 2023 | n/a |
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Professional Services | 186 | $28M | Finland | LeadDesk | LeadDesk | Call Center | 2020 | n/a |
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Non Profit | 160 | $16M | Netherlands | LeadDesk | LeadDesk | Call Center | 2023 | n/a |
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Utilities | 150 | $20M | Denmark | LeadDesk | LeadDesk | Call Center | 2020 | n/a |
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