List of LiveEngage Customers

LivePerson

530 7th Avenue Floor M1,
New York, 10018, NY,
United States

https://www.liveperson.com/

1 212-609-4200

Professional Services

928

$313M

Since 2010, our global team of researchers has been studying LiveEngage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased LiveEngage for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using LiveEngage for Customer Support include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Disney, a United States based Leisure and Hospitality organisation with 203000 employees and revenues of $82.71 billion, Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion, Ibm, a United States based Professional Services organisation with 288300 employees and revenues of $60.53 billion, Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion and many others.

Contact us if you need a completed and verified list of companies using LiveEngage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The LiveEngage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Abtran	Professional Services	1600	$340M	Ireland	LivePerson	LiveEngage	Customer Support	2017	n/a	In 2017 Abtran implemented LiveEngage for Customer Support to centralize social media and online community engagement at its Cork, Ireland site. The deployment supported Social Media Advisors who managed digital content, grew social followings, and led customer engagement across Facebook, Twitter and other public channels. LiveEngage was configured to support conversational messaging and channel monitoring, content creation and curation workflows executed on weekly and monthly cadences, and analytics-driven reporting consistent with Customer Support operations. Functional capabilities emphasized ticketed conversational threads, content scheduling and moderation workflows, and social listening to inform engagement and competitor analysis. The LiveEngage implementation was operated alongside other social tooling including Hootsuite, HubSpot, Tweepi and Twitter Analytics to support channel publishing, audience management and performance monitoring. Operational coverage included the Cork social media team and the Abtran intranet for internal communications and event publishing, enabling coordinated external and internal content flows. Governance and process design focused on scheduled content calendars, escalation workflows aligning social interactions to business retention and acquisition strategies, and regular competitor analysis to refine messaging and community engagement. LiveEngage served as the central Customer Support messaging and engagement layer within Abtran’s social channel stack.
Adobe	Professional Services	31360	$23.8B	United States	LivePerson	LiveEngage	Customer Support	2015	Direct from vendor	In 2015, Adobe implemented LiveEngage for Customer Support, deploying the application as a cloud hosted conversational engagement platform. The LiveEngage deployment was provisioned direct from vendor and supported Adobe customer support and digital engagement channels. LiveEngage was configured to provide conversational messaging, intelligent routing, a unified agent workspace, workflow automation, and real time analytics and reporting, aligning with typical Customer Support functional requirements. Configuration emphasized multichannel session handling and automated routing to centralize agent interactions and reduce manual queueing. The implementation used LiveEngage capabilities to embed chat and messaging across web contact points and support touchpoints. Adobe migrated and integrated historic customer records from SAP CRM into LiveEngage, synchronizing contact and case identifiers to maintain continuity of support workflows. The project was vendor led with LivePerson managing cloud provisioning, configuration governance, and phased rollout planning for support and contact center teams. Governance included role based access controls, routing rule management, and configuration change controls to align LiveEngage with Adobe support operational processes.
Aviva	Insurance	29091	$53.1B	United Kingdom	LivePerson	LiveEngage	Customer Support	2016	n/a	In 2016, Aviva implemented LivePerson LiveEngage as a centralized Customer Support platform to consolidate enterprise live chat journeys. The deployment targeted all Aviva live chat journeys and standardized conversational workflows and routing across digital support channels. Configuration work focused on LivePerson LiveEngage modules for chat journey orchestration, routing rules, session context propagation, and agent desktop configuration, reflecting common Customer Support capabilities. Implementation included building conversation workflows and session handling to support live agent handoff and multi-session continuity. The engagement was managed under a dedicated project management effort running from Oct 2016 to Apr 2017, performed remotely, with a Project Manager responsible for moving all Aviva live chat journeys onto the LivePerson LiveEngage platform. Rollout emphasized staged operational handover to contact center and digital support teams and centralized governance over conversation flows and agent configuration.
	Banking and Financial Services	565	$100M	United States	LivePerson	LiveEngage	Customer Support	2015	Direct from vendor
	Manufacturing	250	$87M	United Kingdom	LivePerson	LiveEngage	Customer Support	2017	n/a
	Communications	85300	$26.8B	United Kingdom	LivePerson	LiveEngage	Customer Support	2016	n/a
	Banking and Financial Services	226000	$81.1B	United States	LivePerson	LiveEngage	Customer Support	2015	Direct from vendor
	Leisure and Hospitality	203000	$82.7B	United States	LivePerson	LiveEngage	Customer Support	2015	Direct from vendor
	Retail	470000	$159.5B	United States	LivePerson	LiveEngage	Customer Support	2015	Direct from vendor
	Banking and Financial Services	5836	$5.0B	United Kingdom	LivePerson	LiveEngage	Customer Support	2015	Direct from vendor

Showing 1 to 10 of 17 entries

Buyer Intent: Companies Evaluating LiveEngage

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FAQ - APPS RUN THE WORLD LiveEngage Coverage

LiveEngage is a Customer Support solution from LivePerson.

Companies worldwide use LiveEngage, from small firms to large enterprises across 21+ industries.

Organizations such as Home Depot, Disney, Citibank, Ibm and Aviva are recorded users of LiveEngage for Customer Support.

Companies using LiveEngage are most concentrated in Retail, Leisure and Hospitality and Banking and Financial Services, with adoption spanning over 21 industries.

Companies using LiveEngage are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of LiveEngage across Americas, EMEA, and APAC.

Companies using LiveEngage range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.76%, large organizations with 1,001-10,000 employees - 23.53%, and global enterprises with 10,000+ employees - 64.71%.

Customers of LiveEngage include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified LiveEngage customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.

List of LiveEngage Customers

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Buyer Intent: Companies Evaluating LiveEngage

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Q1. What is LiveEngage used for?

Q2. Who uses LiveEngage for Customer Support?

Q3. Which companies use LiveEngage?

Q4. What is the industry breakdown of companies using LiveEngage?

Q5. What is the country breakdown of companies using LiveEngage?

Q6. What is the breakdown by employee size of companies using LiveEngage?

Q7. What is the breakdown by revenue of companies using LiveEngage?

Q8. How can I get the full list of companies using LiveEngage?