List of Microsoft Dynamics 365 Retail POS Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
221000
$243.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Retail POS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Retail POS for Point Of Sale from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Retail POS for Point Of Sale include: Chemist Warehouse, a Australia based Retail organisation with 9500 employees and revenues of $3.00 billion, OTR Group, a Australia based Retail organisation with 6500 employees and revenues of $2.81 billion, Farmlands Co-operative, a New Zealand based Retail organisation with 1400 employees and revenues of $1.25 billion, PGG Wrightson, a New Zealand based Professional Services organisation with 1800 employees and revenues of $578.0 million, Fortnum & Mason, a United Kingdom based Retail organisation with 1021 employees and revenues of $265.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Retail POS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Dynamics 365 Retail POS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ben Bridge Jeweler | Retail | 500 | $100M | United States | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2018 | Hitachi Solutions America |
In 2018 Ben Bridge Jeweler implemented Microsoft Dynamics 365 Retail POS to modernize its store-level transaction and clienteling capabilities, deploying the Point Of Sale application as part of a broader Microsoft Dynamics 365 for Finance and Operations and Customer Engagement program. Hitachi Solutions America served as the implementation partner following a yearlong selection process, providing a tailored retail solution and delivery methodology for a luxury retailer operating over 90 stores across the United States and Canada.
Microsoft Dynamics 365 Retail POS was configured to support advanced clienteling and centrally managed merchandise workflows, with explicit functional coverage for consignment, warranty handling, merchandising, layaway, special orders, and repairs. The implementation emphasized in-store clienteling, enhanced analytics for retail operations, and unified store-level POS configuration to align sales, service, and inventory workflows.
Architecturally the deployment was positioned as a cloud-based, unified commerce solution, leveraging Dynamics 365 platform capabilities to bridge ERP and CRM functionality within a single business application. Integrations focused on synchronizing in-store POS transactions and customer engagement data with back-office finance and merchandising processes to enable consistent customer records and consolidated analytics across channels.
Governance and rollout reflected a retail-first approach led by Hitachi Solutions America, applying its retail industry methodology to align store operations, merchandising, customer service, and repair workflows. Reported aims of the program included unifying in-store and back-office operations, improving retail operations through enhanced analytics, and enabling superior customer service through the Microsoft Dynamics 365 Retail POS Point Of Sale implementation.
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Chemist Warehouse | Retail | 9500 | $3.0B | Australia | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2020 | n/a |
In 2020, Chemist Warehouse deployed Microsoft Dynamics 365 Retail POS as its Point Of Sale system to standardize in-store checkout and underpin omnichannel retail flows across its franchise network. The Microsoft Dynamics 365 Retail POS implementation was delivered as part of a cloud-first Dynamics 365 SaaS estate that also includes Dynamics 365 Finance, Supply Chain and Commerce to support corporate billing, supply chain logistics and international operations.
The implementation configured core Point Of Sale capabilities alongside Commerce and Finance workflows, enabling in-store transaction processing, franchisee-specific billing rules, and B2B order handling. The platform also supports Power Apps extensions and the companys bespoke Clinical Care Engine to surface health-related insights at the point of sale and inform pharmacist interventions.
Architecturally the solution was provisioned in Microsofts cloud to allow a single core information system to operate across Australia and Ireland, with Microsoft handling local currency and tax localization and ensuring consolidated corporate access to customer and inventory data. Dynamics 365 was integrated with pharmacy dispensing systems and the broader supply chain, enabling visibility of orders, deliveries and stock movements across the 500 franchisee network.
Governance and rollout emphasized a unified data model and centralized access controls so corporate could secure consolidated data while franchisees used the same core systems. Change management continued through remote collaboration on Microsoft Teams and prioritized low-code app development using Power Apps to deliver customer service and wellbeing features without heavy infrastructure changes.
Explicit business outcomes from the implementation included delivering an enterprise wide digital platform to support international expansion, enabling omnichannel scenarios such as click and collect and click and deliver, and improving network-wide stock transparency to transfer scarce medicines between sites. Microsoft Dynamics 365 Retail POS, operating as the Point Of Sale backbone, also positioned Chemist Warehouse to adopt e-Prescriptions and to integrate future AI-enabled health services into the customer experience.
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Chrome Hearts | Retail | 900 | $200M | United States | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2017 | n/a |
In 2017 Chrome Hearts deployed Microsoft Dynamics 365 Retail POS as its Point Of Sale solution to standardize retail transactions across its global store footprint. Microsoft Dynamics 365 Retail POS was implemented alongside Dynamics 365 Finance and Operations to provide a cohesive Point Of Sale and back office record of sales, inventory, and financial data for the retail organization.
The implementation included D365 Retail POS MPOS and CPOS modules for in store and mobile checkout workflows, and hands on systems administration of D365 F&O and D365 Retail POS components. Configuration work encompassed retail pricing, promotions, inventory synchronization, and cashier role based security, with reporting surfaced through Power BI and SSRS for executive and leadership dashboards.
Architecturally the solution was supported by SQL Server databases and a structured code promotion pipeline, moving changes from DEV to TEST to production under controlled release cycles. Integrations and operational coverage explicitly included D365 F&O for finance and inventory reconciliation, SQL databases for transactional persistence, and BI/reporting platforms for KPI and forecasting support, with operational scope covering finance, customer service, sales and marketing, procurement, manufacturing planning, warehousing, payroll, and shipping and receiving.
Governance and process controls were instituted through release management, change control, and security standards overseen by the Director of Information Systems, who also managed helpdesk and project management systems and new store opening projects. Outcomes recorded by the organization included leading D365 F&O and D365 Retail POS MPOS CPOS implementation projects for a 250 plus end user, multi company, multi currency, multi language environment, implementing data collection in production and warehousing, improving customer service and production control processes, transforming helpdesk operations, and spearheading a transition to cloud platforms.
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Retail | 800 | $100M | Germany | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2020 | Columbus |
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Retail | 1400 | $1.3B | New Zealand | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2018 | n/a |
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Retail | 1021 | $265M | United Kingdom | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2019 | n/a |
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Retail | 6500 | $2.8B | Australia | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2020 | n/a |
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Retail | 100 | $10M | United States | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2019 | n/a |
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Professional Services | 1800 | $578M | New Zealand | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2015 | n/a |
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Non Profit | 1500 | $122M | United States | Microsoft | Microsoft Dynamics 365 Retail POS | Point Of Sale | 2020 | Avanade |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Retail POS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 Retail POS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 Retail POS for Point Of Sale include:
- Arrow Exterminators 3022, a United States based Professional Services organization with 10 Employees
- Autauga County School Board Of Education, a United States based Education company with 1100 Employees
- Ctr Factor, a United States based Professional Services organization with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Retail POS Coverage
Microsoft Dynamics 365 Retail POS is a Point Of Sale solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Retail POS, from small firms to large enterprises across 21+ industries.
Organizations such as Chemist Warehouse, OTR Group, Farmlands Co-operative, PGG Wrightson and Fortnum & Mason are recorded users of
Microsoft Dynamics 365 Retail POS for Point Of Sale.
Companies using Microsoft Dynamics 365 Retail POS are most concentrated in Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Retail POS are most concentrated in Australia, New Zealand and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Retail POS across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Retail POS range from small businesses with 0-100 employees - 10%, to mid-sized firms with 101-1,000 employees - 30%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of Microsoft Dynamics 365 Retail POS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Retail POS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Point Of Sale.