List of Mitel MiCollab Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.1B
Since 2010, our global team of researchers has been studying Mitel MiCollab customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiCollab for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiCollab for Collaboration include: Booking.com UK, a United Kingdom based Professional Services organisation with 2600 employees and revenues of $2.09 billion, Discount Drug Mart, a United States based Retail organisation with 4700 employees and revenues of $531.0 million, Daisy Group, a United Kingdom based Professional Services organisation with 2000 employees and revenues of $500.0 million, Feadship, a Netherlands based Manufacturing organisation with 1000 employees and revenues of $250.0 million, Crawford & Company United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $225.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiCollab, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel MiCollab customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Booking.com UK | Professional Services | 2600 | $2.1B | United Kingdom | Mitel | Mitel MiCollab | Collaboration | 2020 | n/a |
In 2020, Booking.com UK implemented Mitel MiCollab as its Collaboration platform. The deployment targeted contact centre and customer advisor operations, including support for Rentalcars.com agents based in Manchester serving Greek and English speaking markets, and was positioned to support remote working and multichannel customer engagement.
Mitel MiCollab was configured to provide unified communications capabilities common to the Collaboration category, including IP telephony and softphone clients, presence and enterprise messaging, voicemail and desktop call control, and conferencing features. Configuration emphasized desktop telephony and mobility for customer advisors, aligning platform capability with contact handling workflows and agent desktop routing.
The Mitel MiCollab environment operated alongside a suite of cloud and security tools that agents used, including BlueJeans and Cisco Webex for video conferencing, Okta Verify and Duo Security for identity and access management, Pulse Secure for VPN access, and analytics and workforce applications such as Power BI and Teleopti. This coexistence supported standard interoperability scenarios between voice collaboration and ancillary systems without asserting specific bespoke integrations.
Operational governance centered on contact centre performance and remote work controls, with platform usage governed by agent KPIs including Customer Satisfaction CSAT, Average Handling Time AHT, Right First Time RFT, Adherence Rate, Compliance Rate, Sales Conversion Rate, and Channel Requeued Volume Rate. Rollout and daily operations emphasized secure access, authentication, and telephony continuity for distributed agents while aligning Mitel MiCollab with existing workforce management and analytics practices.
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Crawford & Company United Kingdom | Insurance | 1500 | $225M | United Kingdom | Mitel | Mitel MiCollab | Collaboration | 2012 | n/a |
In 2012 Crawford & Company United Kingdom implemented Mitel MiCollab to provide Collaboration capabilities for corporate voice, contact center, and telecommunications operations. Crawford & Company United Kingdom Mitel MiCollab Collaboration supported centralized voice and unified communications for IT and business continuity functions across the estate.
The implementation included design and deployment of virtual server environments that host the centralized UK Mitel VOIP system and associated applications. Key application components deployed included Mitel MiCollab, SRC’s MiCC contact center components, and SIP trunking gateways, with centralized ISS servers installed within the Data Centres to support call control and presence services.
The project consolidated six Data Centres into two main Virtual DCs and was managed on VMware, creating a centralized platform for voice and Collaboration services. Operational coverage included BAU support, staged office moves, and day to day telecommunications operations, with documentation and runbooks provided for UK and US IT teams to support ongoing operations.
Implementation governance emphasized vendor liaison and continuity, with a single technical lead coordinating between Crawford’s internal support teams and third party service providers to ensure a fluent transitional process. The programme was project managed end to end, covering design, implementation, and structured handover, and ensured continuity between Crawford’s business processes and the network vendor.
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Daisy Group | Professional Services | 2000 | $500M | United Kingdom | Mitel | Mitel MiCollab | Collaboration | 2016 | n/a |
In 2016, Daisy Group implemented Mitel MiCollab as a Collaboration application to centralize unified communications for its service operations in the United Kingdom. The deployment was positioned to support the companys service desk and client-facing teams, aligning telephony, presence, and messaging to day to day incident handling for a support footprint that included more than 2000 client companies and internal IT teams.
Mitel MiCollab was configured to deliver unified communications features including presence, softphone and conferencing, and was integrated with Mitel telephony components that the support organization operated, specifically Mitel MiVoice Business and MxOne for enterprise voice handling, and Mitel MiContact Center for contact center routing and agent workflows. The implementation emphasized role based provisioning and endpoint configuration consistent with collaboration application patterns, with user identities and access controlled through Active Directory.
Operational integrations were explicit to existing service infrastructure, Mitel MiCollab interfaced with ServiceNow for ticketing and SLA driven triage, Exchange and Office 365 for messaging and calendar synchronization, and SharePoint for knowledge management. Network and endpoint interoperability was managed alongside Cisco network infrastructure and Windows and Linux server platforms, enabling the service desk, contact center agents, and cross functional technical teams to route and resolve incidents within established channels.
Governance centered on ServiceNow driven workflows for ticket triage, escalation rules that routed issues to appropriate technical teams, and daily liaison with third parties to ensure fault remediation progress. Service desk processes included customer communication protocols and SLA adherence tracking, with staff activities focused on keeping customers updated and resolving tickets to meet SLA targets while triaging work to teams based on skill and proficiency.
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Discount Drug Mart | Retail | 4700 | $531M | United States | Mitel | Mitel MiCollab | Collaboration | 2015 | n/a |
In 2015, Discount Drug Mart implemented Mitel MiCollab to centralize enterprise collaboration and voice services across its retail and corporate IT footprint. The deployment purposefully targeted Collaboration capabilities to unify voice, messaging, presence, and conferencing for store operations and headquarter teams.
Mitel MiCollab was provisioned within the companys existing infrastructure, leveraging VMware ESXi 7.0 hosts and Windows 2019 server virtual machines backed by EMC SAN storage. The implementation used Microsoft Exchange for calendar and messaging interoperability and SQL environments for application data persistence, with configuration focused on unified communications services such as softphone clients, voicemail/unified messaging, presence, and conferencing.
Operational integration placed Mitel MiCollab alongside the organizations Mitel phone system to deliver telephony continuity and desktop voice workflows, while the Technical Services team managed system implementations and upgrades. Deployment scope included design and implementation of compute and networking for new store openings and remodels, ensuring the collaboration layer was provisioned as part of store infrastructure builds.
Governance and operations were administered by the manager of Technical Services, who maintained HIPAA and PCI compliance processes for the IT department and oversaw budget and vendor relationship management. Ongoing responsibilities included leading the technical service team, directing rollouts, appraising performance, and mentoring staff to support the sustained operation of Mitel MiCollab across retail sites and corporate functions.
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Doctor Care Anywhere | Healthcare | 600 | $29M | United Kingdom | Mitel | Mitel MiCollab | Collaboration | 2020 | n/a |
In 2020 Doctor Care Anywhere implemented Mitel MiCollab as its primary Collaboration platform to support patient services and contact center operations. The deployment targeted front line patient experience coordinators who handle appointment booking, prescription and referral queries, diagnostic testing coordination, ID verification and E-Fax processing. Mitel MiCollab is positioned to deliver unified communications capabilities aligned to those use cases.
Mitel MiCollab was configured to deliver enterprise telephony, presence, voicemail and messaging, desktop softphone functionality and conferencing to support synchronous and asynchronous patient interactions. Communication workflows were mapped to operational tasks such as call routing for appointment scheduling, voicemail to email for test results, and messaging for intra-team coordination, while staff continued to use Microsoft Office suite, Outlook and Dynamics alongside Onfido, E-Fax, Slack and hospital results portals. The implementation emphasized user-facing configuration and workflow alignment rather than extensive custom development.
Operational coverage centered on the patient experience team and adjacent operational leads, enabling coordinated handling of referrals, test result distribution and KPI-driven contact handling. Governance focused on standardizing call handling scripts, ID verification steps and escalation paths so team leads could step into management duties as required. The Mitel MiCollab implementation serves as the Collaboration application supporting Doctor Care Anywhere business functions in patient services and contact center operations.
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Manufacturing | 1000 | $250M | Netherlands | Mitel | Mitel MiCollab | Collaboration | 2018 | n/a |
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Professional Services | 628 | $76M | United Kingdom | Mitel | Mitel MiCollab | Collaboration | 2022 | n/a |
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Banking and Financial Services | 350 | $132M | United Kingdom | Mitel | Mitel MiCollab | Collaboration | 2010 | n/a |
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Buyer Intent: Companies Evaluating Mitel MiCollab
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mitel MiCollab. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mitel MiCollab for Collaboration include:
- Custom Computer, a United States based Communications organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Custom Computer | Communications | 10 | $1M | United States | 2025-03-07 |
FAQ - APPS RUN THE WORLD Mitel MiCollab Coverage
Mitel MiCollab is a Collaboration solution from Mitel.
Companies worldwide use Mitel MiCollab, from small firms to large enterprises across 21+ industries.
Organizations such as Booking.com UK, Discount Drug Mart, Daisy Group, Feadship and Crawford & Company United Kingdom are recorded users of
Mitel MiCollab for Collaboration.
Companies using Mitel MiCollab are most concentrated in Professional Services, Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using Mitel MiCollab are most concentrated in United Kingdom, United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel MiCollab across Americas, EMEA, and APAC.
Companies using Mitel MiCollab range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Mitel MiCollab include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel MiCollab customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.