List of Mitratech Acuity ELM Customers
Mitratech
13301 Galleria Circle Bldg B, Suite 200,
Bee Cave, 78738, TX,
United States
Bee Cave, 78738, TX,
United States
1 512-382-7322
Professional Services
850
$210M
Since 2010, our global team of researchers has been studying Mitratech Acuity ELM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitratech Acuity ELM for Legal Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitratech Acuity ELM for Legal Practice Management include: Bottomline Technologies, a United States based Professional Services organisation with 2500 employees and revenues of $650.0 million, Harris Beach Murtha Cullina, a United States based Professional Services organisation with 500 employees and revenues of $80.0 million, Bressler, Amery & Ross, a United States based Professional Services organisation with 290 employees and revenues of $50.0 million, Kaufman Borgeest & Ryan, a United States based Professional Services organisation with 250 employees and revenues of $30.0 million, Legal Tracker/Serengeti, a United States based Professional Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitratech Acuity ELM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Mitratech Acuity ELM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bottomline Technologies | Professional Services | 2500 | $650M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
In 2019, Bottomline Technologies implemented Mitratech Acuity ELM. The deployment targeted the companys legal and legal operations functions as an enterprise Legal Practice Management platform, establishing a single system of record for matter intake and lifecycle tracking.
Mitratech Acuity ELM was configured to support core Legal Practice Management capabilities, including matter management, e billing intake and processing, matter budgeting, workflow automation, document indexing, role based access controls, and centralized reporting. Configuration emphasized configurable workflows and audit capable transaction ledgers to normalize legal spend data and support legal operations and inhouse counsel workflows.
Acuity has a long track record of converting clients from other ELM providers, with vendor materials citing conversions from TyMetrix and Legal Tracker Serengeti and identifying BottomLine among those clients. The implementation pathway included a proof of concept option via the Acuity GreenRoom test drive to validate fit before purchase and supported a phased rollout model, with governance focused on standardized billing rules, workflow ownership by legal operations, and role based security to operationalize matter intake and billing processes.
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Boyle Shaughnessy Law | Professional Services | 130 | $15M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
In 2019 Boyle Shaughnessy Law implemented Mitratech Acuity ELM as its Legal Practice Management platform to centralize billing and matter controls for its Boston based practice. The deployment targeted core billing operations and accounts receivable workflows, aligning the application with the firm billing manager and handling attorneys responsible for invoice review and client compliance.
Mitratech Acuity ELM was configured to support monthly invoice generation, matter setup, billing edits based on attorney notes, and client billing guideline validation. The implementation emphasized functional modules for billing automation, matter and case data capture, and accounts receivable review, enabling the billing manager to generate and edit invoices prior to attorney approval.
The Acuity deployment was integrated into an existing billing ecosystem, with invoice exchange configured to interface with Tabs3 Connect and to submit monthly bills to external systems listed by the firm, including Legal-X, Serengeti Legal Tracker, CounselLink, Collaborati, and Acuity endpoints. These named integrations were used to route bills to eBilling platforms and vendor portals as part of the firm monthly billing cadence.
Operational governance centered on a structured review workflow, staff responsibilities, and case onboarding controls, with the billing manager and billing assistant managing invoice generation and distribution to attorneys for review. Processes instituted included standardized case setup on appropriate billing systems, review and resolution of account receivables, and ongoing enforcement of client billing guidelines to maintain compliance.
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Bressler, Amery & Ross | Professional Services | 290 | $50M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2020 | x |
In 2020 Bressler, Amery & Ross implemented Mitratech Acuity ELM as its Legal Practice Management platform. The deployment was focused on operationalizing billing and matter lifecycle controls across the firm rather than on front office client intake functionality.
The implementation concentrated on billing and matter management capabilities, including invoice creation, reimbursement processing, matter closure and final bill submission. Time and expense capture and high volume billing queues were configured to support a centralized billing coordinator role responsible for processing invoices and client reimbursement claims, and for maintaining timely resolution of billing items.
Mitratech Acuity ELM was used to interact with external e billing and client portals explicitly referenced by staff, including Legal X, Acuity, Caseglide and Collaborati for electronic invoice submission. Internally the application was used by attorneys, paralegals and secretaries across the firm s four branches with the Billing Coordinator in Miami handling client communications, research on billing issues and submission of final bills.
Governance centered on formalizing billing workflows and approval touchpoints to close matters and publish final invoices, with role based access to billing queues and matter records to support cross office coordination. The narrative focuses on structural implementation details and operational coverage without asserting specific outcomes or ROI.
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Colodny Fass | Professional Services | 50 | $8M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2015 | n/a |
In 2015 Colodny Fass implemented Mitratech Acuity ELM to consolidate Legal Practice Management functions across its billing and matter financial workflows. The deployment focused on centralizing time to fee conversion, matter-level billing, and invoice preparation to support the firm’s billing coordinator and accounts receivable processes.
Mitratech Acuity ELM was configured to support core modules typical of Legal Practice Management, including matter management, time and expense posting reconciliation, pre-bill review and correction, invoice generation and electronic bill creation, retainer application and trust handling, and accounts receivable tracking. Configuration emphasized automated pre-bill validation rules and structured invoice production to align with existing firm procedures for printing and submitting bills by mail, email, and e-bill channels.
The implementation included explicit integrations with the firm’s time capture and e-billing ecosystem, interfacing with Centerbase for posting time entries and provisioning electronic bills to e-billing platforms and formats referenced by the billing team, including Legal X, LSS, Caseglide, and Legal Tracker. Operational coverage centered on the billing function based in Sunrise, Florida and extended to firmwide client billing workflows, supporting day to day posting of payments, daily deposit processing, and tracking of outstanding receivables.
Governance and workflow changes formalized responsibilities for pre-bill review, matter setup for e-billing, budget and appeal handling, write-off processing according to firm policy, and customer collections follow up. Mitratech Acuity ELM served as the authoritative system for electronic bill preparation and AR reconciliation, embedding existing billing coordinator activities into a consistent, auditable Legal Practice Management workflow.
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Dutton Law Group | Professional Services | 100 | $20M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2021 | n/a |
In 2021, Dutton Law Group deployed Mitratech Acuity ELM as its Legal Practice Management solution. The deployment focused on the firm’s billing and matter administration function, with initial operational coverage evident in the Tampa billing team where a Legal Billing Coordinator used Acuity between October 2021 and January 2022.
Implementation centered on standard Legal Practice Management capabilities, configured for matter intake, time and billing capture, invoice drafting and finalization, budget management, and conflict checking. The Mitratech Acuity ELM configuration supported execution of time cost transfers, narrative reviews, value adjustments and invoice delivery workflows as part of the firm’s billing lifecycle. Reporting and daily access management were used to maintain critical matter and billing information.
The Acuity ELM deployment operated alongside the firm’s other systems, with staff also entering matters into the Juris system and using Juris Suite, Time Matters, Legal Exchange, Council link and Microsoft Access. Operational procedures documented by billing staff indicate coexistence of systems for matter data entry, conflict checks, vendor transfers and reconciliations, with Acuity ELM acting as the central application for billing orchestration. Source detail does not prescribe automated integrations, so continuity relied on documented reconciliation and manual entry practices.
Governance was expressed through standardized invoicing and approval workflows, conflict check procedures, vendor transfer controls and routine reconciliations managed by the billing function. Role based responsibilities included daily updates to access and matter databases, finalization of budgets and centralized invoice delivery processes recorded in the firm’s operational procedures.
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Professional Services | 500 | $80M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2016 | n/a |
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Professional Services | 250 | $30M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2015 | n/a |
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Professional Services | 200 | $20M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
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Professional Services | 150 | $15M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2022 | n/a |
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Professional Services | 100 | $9M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Mitratech Acuity ELM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mitratech Acuity ELM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mitratech Acuity ELM for Legal Practice Management include:
- Amity University, a India based Education organization with 3000 Employees
- Krono, a India based Professional Services company with 120 Employees
- Chubb, a Switzerland based Insurance organization with 34000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Amity University | Education | 3000 | $230M | India | 2025-03-11 |
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Krono | Professional Services | 120 | $10M | India | 2025-02-19 |
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Chubb | Insurance | 34000 | $41.0B | Switzerland | 2025-02-07 |
FAQ - APPS RUN THE WORLD Mitratech Acuity ELM Coverage
Mitratech Acuity ELM is a Legal Practice Management solution from Mitratech.
Companies worldwide use Mitratech Acuity ELM, from small firms to large enterprises across 21+ industries.
Organizations such as Bottomline Technologies, Harris Beach Murtha Cullina, Bressler, Amery & Ross, Kaufman Borgeest & Ryan and Legal Tracker/Serengeti are recorded users of
Mitratech Acuity ELM for Legal Practice Management.
Companies using Mitratech Acuity ELM are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using Mitratech Acuity ELM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitratech Acuity ELM across Americas, EMEA, and APAC.
Companies using Mitratech Acuity ELM range from small businesses with 0-100 employees - 36.36%, to mid-sized firms with 101-1,000 employees - 54.55%, large organizations with 1,001-10,000 employees - 9.09%, and global enterprises with 10,000+ employees - 0%.
Customers of Mitratech Acuity ELM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitratech Acuity ELM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Legal Practice Management.