List of Mitratech Acuity ELM Customers
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United States
Since 2010, our global team of researchers has been studying Mitratech Acuity ELM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitratech Acuity ELM for Legal Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitratech Acuity ELM for Legal Practice Management include: Bottomline Technologies, a United States based Professional Services organisation with 2500 employees and revenues of $630.0 million, Harris Beach, a United States based Professional Services organisation with 500 employees and revenues of $80.0 million, Bressler, Amery & Ross, a United States based Professional Services organisation with 290 employees and revenues of $50.0 million, Kaufman Borgeest & Ryan, a United States based Professional Services organisation with 250 employees and revenues of $30.0 million, Legal Tracker/Serengeti, a United States based Professional Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitratech Acuity ELM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bottomline Technologies | Professional Services | 2500 | $630M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
In 2019, Bottomline Technologies implemented Mitratech Acuity ELM. The deployment targeted the companys legal and legal operations functions as an enterprise Legal Practice Management platform, establishing a single system of record for matter intake and lifecycle tracking.
Mitratech Acuity ELM was configured to support core Legal Practice Management capabilities, including matter management, e billing intake and processing, matter budgeting, workflow automation, document indexing, role based access controls, and centralized reporting. Configuration emphasized configurable workflows and audit capable transaction ledgers to normalize legal spend data and support legal operations and inhouse counsel workflows.
Acuity has a long track record of converting clients from other ELM providers, with vendor materials citing conversions from TyMetrix and Legal Tracker Serengeti and identifying BottomLine among those clients. The implementation pathway included a proof of concept option via the Acuity GreenRoom test drive to validate fit before purchase and supported a phased rollout model, with governance focused on standardized billing rules, workflow ownership by legal operations, and role based security to operationalize matter intake and billing processes.
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Boyle Shaughnessy Law | Professional Services | 130 | $15M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
In 2019 Boyle Shaughnessy Law implemented Mitratech Acuity ELM as its Legal Practice Management platform to centralize billing and matter controls for its Boston based practice. The deployment targeted core billing operations and accounts receivable workflows, aligning the application with the firm billing manager and handling attorneys responsible for invoice review and client compliance.
Mitratech Acuity ELM was configured to support monthly invoice generation, matter setup, billing edits based on attorney notes, and client billing guideline validation. The implementation emphasized functional modules for billing automation, matter and case data capture, and accounts receivable review, enabling the billing manager to generate and edit invoices prior to attorney approval.
The Acuity deployment was integrated into an existing billing ecosystem, with invoice exchange configured to interface with Tabs3 Connect and to submit monthly bills to external systems listed by the firm, including Legal-X, Serengeti Legal Tracker, CounselLink, Collaborati, and Acuity endpoints. These named integrations were used to route bills to eBilling platforms and vendor portals as part of the firm monthly billing cadence.
Operational governance centered on a structured review workflow, staff responsibilities, and case onboarding controls, with the billing manager and billing assistant managing invoice generation and distribution to attorneys for review. Processes instituted included standardized case setup on appropriate billing systems, review and resolution of account receivables, and ongoing enforcement of client billing guidelines to maintain compliance.
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Bressler, Amery & Ross | Professional Services | 290 | $50M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2020 | x |
In 2020 Bressler, Amery & Ross implemented Mitratech Acuity ELM as its Legal Practice Management platform. The deployment was focused on operationalizing billing and matter lifecycle controls across the firm rather than on front office client intake functionality.
The implementation concentrated on billing and matter management capabilities, including invoice creation, reimbursement processing, matter closure and final bill submission. Time and expense capture and high volume billing queues were configured to support a centralized billing coordinator role responsible for processing invoices and client reimbursement claims, and for maintaining timely resolution of billing items.
Mitratech Acuity ELM was used to interact with external e billing and client portals explicitly referenced by staff, including Legal X, Acuity, Caseglide and Collaborati for electronic invoice submission. Internally the application was used by attorneys, paralegals and secretaries across the firm s four branches with the Billing Coordinator in Miami handling client communications, research on billing issues and submission of final bills.
Governance centered on formalizing billing workflows and approval touchpoints to close matters and publish final invoices, with role based access to billing queues and matter records to support cross office coordination. The narrative focuses on structural implementation details and operational coverage without asserting specific outcomes or ROI.
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Professional Services | 50 | $8M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2015 | n/a |
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Professional Services | 100 | $20M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2021 | n/a |
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Professional Services | 500 | $80M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2016 | n/a |
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Professional Services | 250 | $30M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2015 | n/a |
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Professional Services | 200 | $20M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
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Professional Services | 150 | $15M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2022 | n/a |
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Professional Services | 100 | $9M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Mitratech Acuity ELM
- Amity University, a India based Education organization with 3000 Employees
- Krono, a India based Professional Services company with 120 Employees
- Chubb, a Switzerland based Insurance organization with 34000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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