List of Odigo CCaaS Customers
Odigo
50, cours de l’ile Seguin,
Boulogne Billancourt, 92100,
France
Boulogne Billancourt, 92100,
France
33 1 46 84 11 11
Professional Services
700
$189M
Since 2010, our global team of researchers has been studying Odigo CCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Odigo CCaaS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Odigo CCaaS for Call Center include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Societe Generale Investment Banking (SGIB), a France based Banking and Financial Services organisation with 111754 employees and revenues of $52.50 billion, UWV Netherlands, a Netherlands based Government organisation with 22267 employees and revenues of $48.24 billion, La Banque Postale, a France based Banking and Financial Services organisation with 32000 employees and revenues of $10.50 billion, HM Revenue & Customs, a United Kingdom based Government organisation with 67500 employees and revenues of $9.46 billion and many others.
Contact us if you need a completed and verified list of companies using Odigo CCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Odigo CCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Capgemini UK | Professional Services | 11200 | $2.2B | United Kingdom | Odigo | Odigo CCaaS | Call Center | 2016 | n/a |
In 2016, Capgemini UK implemented Odigo CCaaS to support Call Center operations for its Capgemini Service Centre in the Highlands and to provide contact center capabilities for Capgemini operation teams across the United Kingdom. The deployment established Odigo CCaaS as a cloud-hosted VoIP contact center platform administered by a specialized Infrastructure Support Team responsible for day-to-day IT and contact center system administration.
The implementation encompassed core Call Center functional modules aligned with CCaaS best practices, including automatic call distribution, multichannel routing, interactive voice response and agent desktop administration, alongside reporting and configuration consoles for operational management. Configuration and operational work emphasized both cloud and on-premise administration skills, reflecting a hybrid administration stance maintained by the infrastructure team.
Integration work focused on telecom provider and VoIP interoperability through continuous vendor liaison, and Odigo CCaaS later coexisted in the environment with additional contact center technologies noted in 2021 such as AWS Connect CC and Avaya CC. Governance and rollout oversight included participation by a Global Capgemini vendor assessment board and structured transition activities led by the local Infrastructure Support Team, aligning vendor management, provisioning and operational control for Contact Center systems across Capgemini UK.
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Electricity of France | Utilities | 171862 | $151.0B | France | Odigo | Odigo CCaaS | Call Center | 2019 | n/a |
In 2019, Electricity of France implemented Odigo CCaaS as a cloud-native Call Center application under a multi-year customer experience program managed with Capgemini. The Odigo CCaaS deployment targeted modernization of contact centre telephony and customer engagement capabilities for EDF Energy's roughly three million customers, with the contract scheduled to run through October 2022.
The Odigo CCaaS implementation delivered core Call Center capabilities including routing for inbound and outbound interactions, real-time monitoring and reporting, workforce optimisation, and secure card payments. The solution was deployed as a cloud-native platform to provide a full suite of contact centre features and to support future functional expansion and innovation.
Capgemini acted as the program integrator and commercial liaison for the multi-year engagement, coordinating the cloud deployment and service transition to Odigo CCaaS. Operational coverage emphasized customer service and contact centre telephony, with Odigo CCaaS instrumenting real-time operational dashboards and workforce planning workflows to support day to day contact centre operations.
Governance and operating model changes focused on giving EDF Energy greater autonomy over ongoing maintenance and a flexible cloud based commercial model to adapt to changing customer needs. The program explicitly sought to deliver a quicker, simpler and more effective service to customers while providing a cloud platform foundation for continuous improvement.
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Fnac Darty | Retail | 30000 | $8.0B | France | Odigo | Odigo CCaaS | Call Center | 2016 | n/a |
In 2016, Fnac Darty implemented Odigo CCaaS as its Call Center platform. Odigo is a French software publisher and its omnichannel cloud platform supports more than 200 customers and approximately 400,000 users in nearly 100 countries and provides personalized advice in 25 languages.
The Odigo CCaaS deployment delivered standard call center capabilities consistent with the Call Center category, including omnichannel interaction routing for voice chat email and social channels, automatic call distribution with skill based routing, interactive voice response, computer telephony integration, interaction recording, supervisor dashboards, and operational reporting. Configuration emphasized multilingual agent scripting and interface localization to enable personalized advisor interactions across the languages supported by the platform.
Architecturally the implementation used Odigo’s cloud native omnichannel platform to centralize routing and agent orchestration while supporting distributed advisor workstations. Operational coverage focused on Fnac Darty customer contact centers and customer service functions, with administration consoles, role based access controls and supervisor workflows providing governance for interaction handling, agent onboarding and ongoing configuration management.
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HM Revenue & Customs | Government | 67500 | $9.5B | United Kingdom | Odigo | Odigo CCaaS | Call Center | 2021 | William Alexander Consulting |
In 2021 HM Revenue & Customs implemented Odigo CCaaS to replatform its contact centre telephony as part of a large scale Call Center program. The initiative targeted a safe landing of approximately 30,000 users and was executed with William Alexander Consulting as the systems integrator, with the stated objective of configuring multiple business area telephony environments and creating one of Europe’s largest contact centre operations.
Deployment focused on enterprise telephony architecture and agent tooling consistent with Call Center best practices, Odigo CCaaS was configured to support core contact routing, automated call distribution, agent desktops and supervisor consoles, IVR driven entry points and workforce management aligned to high volume inbound operations. Configuration work was scoped per business area, enabling contingent setups based on service requirements and enabling centralized administration of routing rules, skill based queues and reporting.
The programme included an operational migration from KCOM to Odigo CCaaS, prioritizing continuity of service to ensure telephony remained uninterrupted and robust during cutovers. Rollout activities encompassed opening regional centres and onboarding thousands of telephony agents, with operational coverage spanning multiple HMRC departments and sites across the United Kingdom.
Governance was structured around a diversely skilled management team responsible for BAU project management, agent onboarding and regional centre launches, with an emphasis on change management and workforce wellbeing stated as part of implementation leadership. Project leadership emphasized staged rollouts and coordinated service delivery to maintain telephony availability while scaling agent capacity under the Odigo CCaaS Call Center platform.
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La Banque Postale | Banking and Financial Services | 32000 | $10.5B | France | Odigo | Odigo CCaaS | Call Center | 2013 | n/a |
In 2013 La Banque Postale implemented Odigo CCaaS to support its new financing division, La Banque Postale Financement, and to centralize multichannel customer servicing for credit products. The deployment targeted phone, email and internet channels and needed to interoperate with face to face service delivered through 17,000 post offices, enabling customers to arrange credit by the channel of their choice, using Odigo CCaaS as the Call Center platform to optimize routing and contact handling.
The implementation for La Banque Postale Financement included a standard IVR, computer telephony integration between Odigo and the bank's CRM system, outbound call functionality and email integration. A Recording Module was planned as an addition to the platform, and configuration work emphasized contact routing, CTI-driven agent desktop context, and outbound campaign controls consistent with Call Center operational workflows.
Operational coverage concentrated on the financing business unit and supports a team of 300 agents who conduct 6.5 million minutes of telephone conversations annually on the Odigo platform. Integrations between Odigo CCaaS and the CRM deliver real time call context and screen pop functionality to agents, enabling the platform to coordinate interactions originating in branch, telephony and web channels.
Governance and rollout were aligned with the creation of the financing entity, embedding Odigo CCaaS into customer service processes to standardize channel handling and CTI procedures across the unit. The planned addition of the Recording Module signals a focus on quality monitoring and compliance within Call Center operations.
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Banking and Financial Services | 111754 | $52.5B | France | Odigo | Odigo CCaaS | Call Center | 2019 | n/a |
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Government | 22267 | $48.2B | Netherlands | Odigo | Odigo CCaaS | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Odigo CCaaS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Odigo CCaaS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Odigo CCaaS for Call Center include:
- Blueclone Networks, a United States based Professional Services organization with 15 Employees
- Spotter, a United States based Construction and Real Estate company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Blueclone Networks | Professional Services | 15 | $3M | United States | 2025-12-03 |
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Spotter | Construction and Real Estate | 10 | $1M | United States | 2025-07-23 |
FAQ - APPS RUN THE WORLD Odigo CCaaS Coverage
Odigo CCaaS is a Call Center solution from Odigo.
Companies worldwide use Odigo CCaaS, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Societe Generale Investment Banking (SGIB), UWV Netherlands, La Banque Postale and HM Revenue & Customs are recorded users of
Odigo CCaaS for Call Center.
Companies using Odigo CCaaS are most concentrated in Utilities, Banking and Financial Services and Government, with adoption spanning over 21 industries.
Companies using Odigo CCaaS are most concentrated in France, Netherlands and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Odigo CCaaS across Americas, EMEA, and APAC.
Companies using Odigo CCaaS range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of Odigo CCaaS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Odigo CCaaS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.