List of Odigo CCaaS Customers
Boulogne Billancourt, 92100,
France
Since 2010, our global team of researchers has been studying Odigo CCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Odigo CCaaS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Odigo CCaaS for Call Center include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Societe Generale, a France based Banking and Financial Services organisation with 111754 employees and revenues of $52.50 billion, UWV Netherlands, a Netherlands based Government organisation with 22267 employees and revenues of $48.24 billion, La Banque Postale, a France based Banking and Financial Services organisation with 32000 employees and revenues of $10.50 billion, HM Revenue & Customs, a United Kingdom based Government organisation with 67500 employees and revenues of $9.46 billion and many others.
Contact us if you need a completed and verified list of companies using Odigo CCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Odigo CCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Capgemini UK | Professional Services | 11200 | $2.2B | United Kingdom | Odigo | Odigo CCaaS | Call Center | 2016 | n/a |
In 2016, Capgemini UK implemented Odigo CCaaS to support Call Center operations for its Capgemini Service Centre in the Highlands and to provide contact center capabilities for Capgemini operation teams across the United Kingdom. The deployment established Odigo CCaaS as a cloud-hosted VoIP contact center platform administered by a specialized Infrastructure Support Team responsible for day-to-day IT and contact center system administration.
The implementation encompassed core Call Center functional modules aligned with CCaaS best practices, including automatic call distribution, multichannel routing, interactive voice response and agent desktop administration, alongside reporting and configuration consoles for operational management. Configuration and operational work emphasized both cloud and on-premise administration skills, reflecting a hybrid administration stance maintained by the infrastructure team.
Integration work focused on telecom provider and VoIP interoperability through continuous vendor liaison, and Odigo CCaaS later coexisted in the environment with additional contact center technologies noted in 2021 such as AWS Connect CC and Avaya CC. Governance and rollout oversight included participation by a Global Capgemini vendor assessment board and structured transition activities led by the local Infrastructure Support Team, aligning vendor management, provisioning and operational control for Contact Center systems across Capgemini UK.
|
 |
Electricity of France | Utilities | 171862 | $151.0B | France | Odigo | Odigo CCaaS | Call Center | 2019 | n/a |
In 2019, Electricity of France implemented Odigo CCaaS as a cloud-native Call Center application under a multi-year customer experience program managed with Capgemini. The Odigo CCaaS deployment targeted modernization of contact centre telephony and customer engagement capabilities for EDF Energy's roughly three million customers, with the contract scheduled to run through October 2022.
The Odigo CCaaS implementation delivered core Call Center capabilities including routing for inbound and outbound interactions, real-time monitoring and reporting, workforce optimisation, and secure card payments. The solution was deployed as a cloud-native platform to provide a full suite of contact centre features and to support future functional expansion and innovation.
Capgemini acted as the program integrator and commercial liaison for the multi-year engagement, coordinating the cloud deployment and service transition to Odigo CCaaS. Operational coverage emphasized customer service and contact centre telephony, with Odigo CCaaS instrumenting real-time operational dashboards and workforce planning workflows to support day to day contact centre operations.
Governance and operating model changes focused on giving EDF Energy greater autonomy over ongoing maintenance and a flexible cloud based commercial model to adapt to changing customer needs. The program explicitly sought to deliver a quicker, simpler and more effective service to customers while providing a cloud platform foundation for continuous improvement.
|
 |
Fnac Darty | Retail | 30000 | $8.0B | France | Odigo | Odigo CCaaS | Call Center | 2016 | n/a |
In 2016, Fnac Darty implemented Odigo CCaaS as its Call Center platform. Odigo is a French software publisher and its omnichannel cloud platform supports more than 200 customers and approximately 400,000 users in nearly 100 countries and provides personalized advice in 25 languages.
The Odigo CCaaS deployment delivered standard call center capabilities consistent with the Call Center category, including omnichannel interaction routing for voice chat email and social channels, automatic call distribution with skill based routing, interactive voice response, computer telephony integration, interaction recording, supervisor dashboards, and operational reporting. Configuration emphasized multilingual agent scripting and interface localization to enable personalized advisor interactions across the languages supported by the platform.
Architecturally the implementation used Odigo’s cloud native omnichannel platform to centralize routing and agent orchestration while supporting distributed advisor workstations. Operational coverage focused on Fnac Darty customer contact centers and customer service functions, with administration consoles, role based access controls and supervisor workflows providing governance for interaction handling, agent onboarding and ongoing configuration management.
|
 |
|
Government | 67500 | $9.5B | United Kingdom | Odigo | Odigo CCaaS | Call Center | 2021 | William Alexander Consulting |
|
|
|
|
Banking and Financial Services | 32000 | $10.5B | France | Odigo | Odigo CCaaS | Call Center | 2013 | n/a |
|
|
|
|
Banking and Financial Services | 111754 | $52.5B | France | Odigo | Odigo CCaaS | Call Center | 2019 | n/a |
|
|
|
|
Government | 22267 | $48.2B | Netherlands | Odigo | Odigo CCaaS | Call Center | 2017 | n/a |
|
Buyer Intent: Companies Evaluating Odigo CCaaS
- Blueclone Networks, a United States based Professional Services organization with 15 Employees
- Spotter, a United States based Construction and Real Estate company with 10 Employees
- Sopra Steria, a France based Professional Services organization with 50988 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||