List of Oracle CRM On Premises Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle CRM On Premises customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle CRM On Premises for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle CRM On Premises for CRM include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Roche, a Switzerland based Life Sciences organisation with 112774 employees and revenues of $80.28 billion, Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Cox Communications, a United States based Communications organisation with 18000 employees and revenues of $13.07 billion, Dothan Utility Services, a United States based Utilities organisation with 180 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle CRM On Premises, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle CRM On Premises customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AT&T | Communications | 146040 | $122.4B | United States | Oracle | Oracle CRM On Premises | CRM | 2005 | n/a |
In 2005, AT&T deployed Oracle CRM On Premises, implementing Oracle Siebel CRM on-premises to enhance customer service and sales processes across its telecommunications business. The deployment established Oracle Siebel CRM as the central CRM application for managing customer interactions and sales activity across the company.
Siebel CRM was configured to support core CRM capabilities aligned to customer service and sales force automation, including case management, account and contact management, and contact center workflow orchestration. Configuration emphasis was on operationalizing service workflows and sales process automation consistent with CRM functional practices.
The implementation operated as an on-premises CRM platform serving customer service and sales departments across AT&T's telecommunications operations, with governance focused on standardizing customer interaction procedures and sales workflows. Oracle customer references indicate Siebel was used to streamline customer interactions and improve operational efficiency, reflecting the intended outcomes of the Oracle CRM On Premises deployment.
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Cox Communications | Communications | 18000 | $13.1B | United States | Oracle | Oracle CRM On Premises | CRM | 2008 | n/a |
In 2008, Cox Communications implemented Oracle CRM On Premises, specifically Oracle Siebel CRM, to support customer management and service operations. The Oracle Siebel CRM deployment was an on-premises CRM implementation focused on large-scale customer-facing processes across Cox Communications US operations, with an emphasis on improving sales effectiveness and service delivery.
Functional modules and configuration centered on core CRM capabilities, including account and contact management, sales force automation, case and service request management, interaction history and customer activity tracking, and knowledge management to support service agents. The implementation reflected category-aligned workflows for lead to order and case to resolution, with configuration to capture unified customer records and to support contact center and field interaction orchestration.
Operational scope covered Cox Communications customer care and sales organizations across the United States, aligning customer management and service operations into a centralized system of record. Governance emphasized standardized process flows and system configuration control to manage large scale customer-facing processes, with phased operational rollouts across business units to embed consistent sales and service workflows, and with the stated objective of improving sales effectiveness and service delivery.
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Dothan Utility Services | Utilities | 180 | $20M | United States | Oracle | Oracle CRM On Premises | CRM | 2021 | n/a |
In 2021, Dothan Utility Services implemented Oracle CRM On Premises as the CRM foundation within a citywide Oracle applications program led by ESC Partners. The implementation was part of a broader initiative to consolidate city services across Utilities, Public Works, and Administrative Back Office functions and was scoped as a 30 month, $12M program transitioning from NaviLine Central Square to a unified Oracle platform.
Oracle CRM On Premises was configured to deliver core CRM capabilities including customer care and case management, customer interaction tracking, and citizen engagement workflows aligned to Utilities operations. The deployment was positioned to interoperate with a set of Oracle cloud products explicitly selected for the program, including Oracle Utilities Customer Cloud Service, Oracle Utilities Work and Asset Cloud Service, Oracle Field Service, Oracle Fusion Cloud Enterprise Resource Planning, and Oracle Public Sector Compliance and Regulation.
Architecturally the project used a hybrid topology, retaining Oracle CRM On Premises while federating data and process orchestration with the listed Oracle Cloud services through an integration layer and consolidated data model. This hybrid approach enabled service orchestration between customer records in the CRM and field work scheduling, asset management, and ERP financial records, supporting a unified customer experience across permit, billing, and outage workflows.
Governance and rollout were handled in collaboration with ESC Partners and Oracle, with ESC providing change management and a proprietary implementation methodology to standardize processes and centralize operational visibility. Expected operational outcomes called out by city leadership include elevated utilities customer services, reduced response time to outages, improved field services functionality, simplified digital permits processing, and improved employee self service, all tied to the Oracle CRM On Premises deployment within the unified CRM program.
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Roche | Life Sciences | 112774 | $80.3B | Switzerland | Oracle | Oracle CRM On Premises | CRM | 2009 | n/a |
In 2009, Roche implemented Oracle CRM On Premises. The deployment used Oracle Siebel CRM as the on-premises CRM platform to support customer-facing processes in Roche's pharmaceuticals division, with a focus on field force automation and customer service.
Configuration work emphasized sales force automation and service automation capabilities typical for Siebel CRM. Implemented modules and functional capabilities included account and contact management, call and visit planning for field representatives, case management for customer service teams, and workflow automation to standardize customer engagement and recordkeeping within the CRM category.
The on-premises architecture followed standard Siebel deployment patterns, with application server and database components hosted inside Roche controlled infrastructure to satisfy data governance and control needs. Operational coverage centered on the pharmaceuticals division, embedding Oracle CRM On Premises into sales operations and customer service organizations to support field force activities and frontline support processes.
Governance and rollout activities aligned CRM configuration with established sales and service workflows, establishing role based access controls and centralized data stewardship to support consistent customer records and compliance obligations. Change management focused on adoption by field teams and service staff, aligning processes and training to the new Oracle Siebel CRM environment.
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Vodafone Group | Communications | 88780 | $43.9B | United Kingdom | Oracle | Oracle CRM On Premises | CRM | 2006 | n/a |
In 2006, Vodafone Group implemented Oracle CRM On Premises, deploying Oracle Siebel CRM to consolidate customer and service management across multiple channels and markets. Vodafone Group used Oracle CRM On Premises, a CRM application, to centralize customer records and to standardize sales and service process execution across its operations.
The deployment emphasized Siebel CRM functional capabilities aligned with CRM category best practices, including account and contact management, sales force automation, and service request management configured to support multi-channel case handling and service lifecycle workflows. Configuration work focused on enforcing a common data model, business rules, and workflow automation within the Siebel CRM environment.
As an on-premises implementation, Oracle CRM On Premises was provisioned as a centralized application tier to be accessed by sales and service teams operating across Vodafone markets and customer engagement channels. The operational coverage explicitly addressed sales and service business functions, with the system instrumented to support cross-channel customer interactions and service management.
Governance activities centered on establishing centralized master data controls and standardized sales and service workflows to drive consistency in customer handling across markets. The stated objective of the Oracle Siebel CRM deployment was to improve sales and service processes by unifying customer and service management across channels.
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Buyer Intent: Companies Evaluating Oracle CRM On Premises
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle CRM On Premises. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle CRM On Premises for CRM include:
- J & B Hopkins, a United Kingdom based Construction and Real Estate organization with 154 Employees
- Hecht Kugellager, a Germany based Distribution company with 28 Employees
- NSW Government, a Australia based Government organization with 453210 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle CRM On Premises Coverage
Oracle CRM On Premises is a CRM solution from Oracle.
Companies worldwide use Oracle CRM On Premises, from small firms to large enterprises across 21+ industries.
Organizations such as AT&T, Roche, Vodafone Group, Cox Communications and Dothan Utility Services are recorded users of
Oracle CRM On Premises for CRM.
Companies using Oracle CRM On Premises are most concentrated in Communications, Life Sciences and Utilities, with adoption spanning over 21 industries.
Companies using Oracle CRM On Premises are most concentrated in United States, Switzerland and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle CRM On Premises across Americas, EMEA, and APAC.
Companies using Oracle CRM On Premises range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 80%.
Customers of Oracle CRM On Premises include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle CRM On Premises customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.