List of Pega Smart Dispute Customers
Waltham, 02451, MA,
United States
Since 2010, our global team of researchers has been studying Pega Smart Dispute customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega Smart Dispute for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega Smart Dispute for Dispute Management include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 96628 employees and revenues of $48.64 billion, Truist, a United States based Banking and Financial Services organisation with 38062 employees and revenues of $20.32 billion, Nationwide Building Society, a United Kingdom based Banking and Financial Services organisation with 22042 employees and revenues of $6.74 billion and many others.
Contact us if you need a completed and verified list of companies using Pega Smart Dispute, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega Smart Dispute customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Nationwide Building Society | Banking and Financial Services | 22042 | $6.7B | United Kingdom | Pegasystems | Pega Smart Dispute | Dispute Management | 2022 | Tcs |
In 2022, Nationwide Building Society implemented Pega Smart Dispute for Visa card dispute processing in the Dispute Management category. The UK deployment centralized dispute intake and case handling across card operations, aligning the application to the card dispute lifecycle and member facing resolution channels. The implementation was delivered with Tata Consultancy Services (TCS) as the implementation partner.
Pega Smart Dispute was configured to centralize case management, automate adjudication workflows, and orchestrate member self service channels, reflecting standard Dispute Management capabilities. Configuration work included rules-driven routing, evidence management and automated escalation paths within Pega case architecture to reduce manual handoffs and speed decisioning. The implementation focused on Visa dispute types and the associated evidence and workflow states to streamline investigations.
Integrations were rationalized as part of the program, reducing the number of systems supporting dispute operations from 15 to 2, which simplified technical orchestration between channels and back office teams. Governance and operational changes redistributed work across dispute operations and customer service to enable faster self service and a more consistent member experience. Outcomes reported by Nationwide include cutting average resolution time from 15 days to 2 days, faster self service, improved member experience, and simplified operations.
|
 |
Royal Bank of Canada | Banking and Financial Services | 96628 | $48.6B | Canada | Pegasystems | Pega Smart Dispute | Dispute Management | 2023 | Ernst & Young |
In 2023, Royal Bank of Canada deployed Pega Smart Dispute as an MVP in 90 days to establish web self-service intake and straight-through processing for cardholder disputes. The Canada implementation was delivered with Ernst & Young and focused on Dispute Management for Visa and Mastercard payments, aligning the Pega Smart Dispute application with payments and customer service operations.
Pega Smart Dispute was configured to support web self-service intake workflows, automated adjudication rules, and straight-through processing for Visa and Mastercard dispute flows. The deployment centralized payments dispute management capabilities, implemented case orchestration and decisioning to drive routing and eligibility checks, and provisioned agent worklists and supervisory queues to increase processing consistency and agent confidence.
Governance followed a 90 day MVP cadence, with delivery and knowledge transfer led by Ernst & Young and operational ownership assigned to customer care and payments operations. Reported outcomes include rapid automation, improved agent and customer experience, and higher agent confidence as the initial scope prioritized web intake and STP before broader channel expansion.
|
 |
Truist | Banking and Financial Services | 38062 | $20.3B | United States | Pegasystems | Pega Smart Dispute | Dispute Management | 2023 | Cognizant |
In 2023, Truist Financial Corporation implemented Pega Smart Dispute as a Dispute Management solution to unify omnichannel dispute intake and improve fraud and claims resolution across its payments and dispute operations. The US deployment was executed with Cognizant as Truist global delivery partner, and the program was presented at PegaWorld iNspire 2024 as a documented implementation case.
Pega Smart Dispute was configured to provide core Dispute Management capabilities, including omnichannel intake and case orchestration, rules-based adjudication and automated decisioning for adjudication workflows. The implementation emphasized automated routing, configurable business rules and SLA enforcement to pursue straight-through processing and reduce average handling times in fraud and claims workflows.
Operational coverage focused on payments and dispute operations and targeted fraud and claims teams, with intake consolidated across digital channels and contact center touchpoints to create a single case view. Integrations were scoped to connect the Pega Smart Dispute case fabric with existing payments and fraud operational systems to centralize dispute records and support coordinated investigation and resolution processes.
Governance for the rollout included Cognizant-led delivery practices, standardized dispute lifecycles, and process controls to support decisioning governance and case ownership handoffs. The stated implementation objectives included enabling higher rates of straight-through processing and lowering average handling time, outcomes that were emphasized during the PegaWorld iNspire 2024 presentation.
|
Buyer Intent: Companies Evaluating Pega Smart Dispute
- City Of Naperville, a United States based Government organization with 1000 Employees
- Bharti Tele Ventures, a India based Communications company with 100 Employees
- Visa, a United States based Banking and Financial Services organization with 28800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||