List of Peppermint CX365 Customers
Peppermint Technology Ltd
Oaktree House 2 Phoenix Place Phoenix Park,
Nottingham, NG8 6BA,
United Kingdom
Nottingham, NG8 6BA,
United Kingdom
44 11 5838-9300
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying Peppermint CX365 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Peppermint CX365 for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Peppermint CX365 for Customer Experience include: Penningtons Manches, a United Kingdom based Professional Services organisation with 900 employees and revenues of $133.0 million, Foot Anstey, a United Kingdom based Professional Services organisation with 630 employees and revenues of $89.0 million, Blake Morgan, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $83.0 million, Cripps, a United Kingdom based Professional Services organisation with 600 employees and revenues of $61.0 million, Mayo Wynne Baxter LLP, a United Kingdom based Professional Services organisation with 230 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Peppermint CX365, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Peppermint CX365 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ashtons Legal | Professional Services | 110 | $24M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
In 2020, Ashtons Legal deployed Peppermint CX365 as a web facing Customer Experience implementation. Peppermint CX365 is embedded on the firm public website to handle front door client engagement and initial digital contact flows. The implementation uses Customer Experience capabilities such as web chat, automated client intake orchestration, knowledge driven responses, and routing of enquiries to appropriate internal teams. The configuration establishes a unified engagement layer that captures prospective client contacts and standardizes intake workflows across practice pages.
The deployment architecture is web embedded at the site level and is configured to link directly into the firm intake and case handling workflows without introducing a separate consumer channel. Operational scope covers client services, intake teams, and fee earners within the United Kingdom practice, with configuration focused on conversational flows, form based intake, and escalation rules. Governance and rollout emphasized content control for legal messaging and phased activation on key practice area pages, combined with targeted staff training to align intake procedures. This account centers on Peppermint CX365 Customer Experience capability being used to centralize and standardize initial client engagement for Ashtons Legal.
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Blake Morgan | Professional Services | 1000 | $83M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
In 2020, Blake Morgan implemented Peppermint CX365 on their website. Blake Morgan deployed Peppermint CX365 as a Customer Experience application to centralize client engagement and online service workflows for the professional services firm. This positions Peppermint CX365 as the primary Customer Experience platform supporting the companys external digital touchpoint and client interaction handling.
The implementation of Peppermint CX365 emphasized web-based Customer Experience modules, including customer feedback capture, conversational interfaces, case initiation and routing, journey orchestration, and analytics, reflecting standard capabilities of the category. Peppermint CX365 was configured to capture client interactions on the website, route inquiries to client service teams, and aggregate feedback into a centralized dashboard for visibility across teams.
Operational scope focused on the website and adjacent client-facing functions, with the application serving client service, marketing, and business development workflows. Governance was oriented around centralized CX administration, content ownership, and standardized response and escalation workflows to ensure consistent handling of digital inquiries and client feedback.
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BP Collins | Professional Services | 81 | $10M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
In 2020, BP Collins implemented Peppermint CX365 to extend its Customer Experience capabilities on the corporate website. The deployment of Peppermint CX365 is a website-focused implementation for client engagement, embedding web-facing customer interaction workflows to support client services and fee-earner teams at the UK professional services firm.
Configuration concentrated on Customer Experience functional modules typical for web deployments, including conversational web chat, guided client intake, knowledge-driven response flows, and case routing to internal teams, with Peppermint CX365 providing the orchestration layer. Governance centered on operationalizing inquiry triage and handoff between digital touchpoints and service teams, aligning online engagement with existing client service workflows.
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Brethertons Solicitors | Professional Services | 144 | $12M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
In 2020, Brethertons Solicitors deployed Peppermint CX365, implementing the Customer Experience application to instrument client engagement on its public website. Brethertons Solicitors used Peppermint CX365 to centralize online client interactions and intake workflows, aligning the Customer Experience application with front office business functions such as client intake and initial enquiries.
The website deployment of Peppermint CX365 included web-facing conversational channels, guided intake forms, and context aware triage capabilities typical of Customer Experience solutions. Configuration emphasized structured client intake, contact capture, automated routing to fee earners and client services, and content delivery tailored to legal service lines.
Operational coverage focused on client facing teams and the firm website, with the system used to standardize first touch processes across practice areas. Governance centered on configuration controls and workflow rules managed by internal operations and client services, supported by staff training to adopt scripted intake and routing practices.
Peppermint CX365 was provisioned on the website and managed by internal teams for configuration and web integration. The deployment positions Peppermint CX365 as the primary Customer Experience layer for online engagement at Brethertons Solicitors.
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Cripps | Professional Services | 600 | $61M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
In 2020, Cripps deployed Peppermint CX365 as a Customer Experience solution on its website. Cripps implemented Peppermint CX365 to centralize web-based client engagement for the UK professional services firm, embedding the application into public-facing pages to capture and manage incoming client enquiries.
Peppermint CX365 was configured to provide web chat, lead capture, automated routing, and interaction tracking consistent with Customer Experience platform capabilities. The deployment followed a cloud-hosted, embed-first architecture, placing interactive components and session context on the website to support personalization rules and case creation tied to online inquiries.
Operational ownership was established across marketing and client services, with IT providing deployment support and governance for data capture, consent, and access control. The rollout concentrated on the website channel, using configuration-driven routing to align inbound web contacts with existing client intake and service workflows, and administrative controls to govern user roles and workflow handoffs.
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Professional Services | 630 | $89M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
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Professional Services | 230 | $25M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
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Professional Services | 180 | $16M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
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Professional Services | 900 | $133M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
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Professional Services | 200 | $25M | United Kingdom | Peppermint Technology | Peppermint CX365 | Customer Experience | 2020 | n/a |
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Buyer Intent: Companies Evaluating Peppermint CX365
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Peppermint CX365. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Peppermint CX365 for Customer Experience include:
- Valuelabs, a India based Professional Services organization with 7000 Employees
- Town of Concord, a United States based Government company with 200 Employees
- Shakespeare Martineau, a United Kingdom based Professional Services organization with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Valuelabs | Professional Services | 7000 | $75M | India | 2025-11-12 |
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Town of Concord | Government | 200 | $30M | United States | 2025-03-17 |
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Shakespeare Martineau | Professional Services | 1000 | $129M | United Kingdom | 2025-03-11 |
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Professional Services | 3005 | $2.4B | United States | 2024-10-09 |
FAQ - APPS RUN THE WORLD Peppermint CX365 Coverage
Peppermint CX365 is a Customer Experience solution from Peppermint Technology.
Companies worldwide use Peppermint CX365, from small firms to large enterprises across 21+ industries.
Organizations such as Penningtons Manches, Foot Anstey, Blake Morgan, Cripps and Mayo Wynne Baxter LLP are recorded users of
Peppermint CX365 for Customer Experience.
Companies using Peppermint CX365 are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using Peppermint CX365 are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Peppermint CX365 across Americas, EMEA, and APAC.
Companies using Peppermint CX365 range from small businesses with 0-100 employees - 9.09%, to mid-sized firms with 101-1,000 employees - 90.91%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Peppermint CX365 include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Peppermint CX365 customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.