List of RingCentral Engage (ex Dimelo Digital) Customers
RingCentral
20 Davis Drive,
Belmont, 94002, CA,
United States
Belmont, 94002, CA,
United States
1 650-472-4100
Professional Services
3900
$2.5B
Since 2010, our global team of researchers has been studying RingCentral Engage (ex Dimelo Digital) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RingCentral Engage (ex Dimelo Digital) for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RingCentral Engage (ex Dimelo Digital) for Customer Engagement include: Sncf France, a France based Transportation organisation with 275000 employees and revenues of $46.84 billion, SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Groupe Crédit Agricole, a France based Banking and Financial Services organisation with 80518 employees and revenues of $29.80 billion, HypoVereinsbank, a Germany based Banking and Financial Services organisation with 9052 employees and revenues of $12.20 billion, Allianz France, a France based Insurance organisation with 13106 employees and revenues of $11.90 billion and many others.
Contact us if you need a completed and verified list of companies using RingCentral Engage (ex Dimelo Digital), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allianz France | Insurance | 13106 | $11.9B | France | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2011 | n/a |
In 2011 Allianz France deployed RingCentral Engage (ex Dimelo Digital) on its website as a Customer Engagement platform to handle digital customer interactions originating from its public web properties. The implementation centers on RingCentral Engage (ex Dimelo Digital) as the primary Customer Engagement tool for web-based inquiry capture and online conversational routing.
The deployment leverages category-aligned capabilities typical of Customer Engagement solutions, including web messaging and multichannel conversation management, an agent workspace for handling digital inquiries, and automated routing and tagging to align inbound traffic with contact center workflows. Configuration work focused on conversation continuity, transcript retention, and real-time agent queuing to support consumer-facing service channels on the Allianz France site.
Operationally the RingCentral Engage deployment covers digital customer service workflows for Allianz France, embedding the application into the company website front door and channeling web-originated conversations into contact center operations. Governance was oriented around contact center and digital channels teams, with process changes to intake, moderation, and agent assignment designed to standardize web-based customer engagement in the insurance context.
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Asiacell | Communications | 2545 | $1.2B | Iraq | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2018 | n/a |
In 2018 Asiacell deployed RingCentral Engage (ex Dimelo Digital) as a Customer Engagement solution on its public website to manage inbound digital conversations from customers. The deployment positioned RingCentral Engage (ex Dimelo Digital) to handle web channel interactions directly on asiacell.com and to route customer messages into a centralized digital inbox for processing.
The RingCentral Engage (ex Dimelo Digital) implementation included category-aligned capabilities such as a web chat widget, conversation management and unified inbox functionality, automated routing and case creation workflows, and conversation tagging and moderation features. Configuration work focused on channel ingestion rules, agent routing profiles, and templated response flows to support consistent customer service handling.
Operational scope was the customer-facing website serving Asiacell customers in Iraq, with primary business functions impacted being customer service and digital marketing. The implementation emphasized front-end digital channel orchestration and agent-facing workflow consolidation, enabling contact capture from web chat and social messaging into a single operational queue.
Governance measures centered on establishing digital conversation handling workflows and escalation paths, defining agent roles and inbox ownership, and configuring routing policies and case lifecycle rules. Documentation and operational standards were applied to sustain the RingCentral Engage (ex Dimelo Digital) driven Customer Engagement processes on the website.
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Aviso | Communications | 2500 | $625M | Ivory Coast | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2019 | n/a |
In 2019, Aviso implemented RingCentral Engage (ex Dimelo Digital) for Customer Engagement on their website. The deployment was scoped to the communications firm Aviso, headquartered in Ivory Coast, and aligns with its customer-facing digital channels for a company of approximately 2,500 employees.
RingCentral Engage (ex Dimelo Digital) was configured to serve as the primary Customer Engagement platform for web-originated interactions. The implementation focused on category-aligned capabilities including omnichannel message intake, real-time web chat, unified conversation inbox and basic case orchestration, supplemented by customer interaction analytics and agent workflow support.
Operational integration centered on the corporate website as the customer touchpoint and the platform’s agent desktop for customer service teams. The deployment leverages standard Customer Engagement patterns for routing and queuing to contact center agents, session continuity across digital channels, and interaction logging for service contexts. No external system integrators are listed for this implementation.
Governance and rollout emphasized configuration-driven channel policies and queue management to align digital engagement with existing service processes. The narrative reflects a web-first Customer Engagement installation of RingCentral Engage (ex Dimelo Digital) at Aviso, instrumenting digital messaging workflows and agent-facing conversation management.
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Berliner Verkehrsbetriebe (BVG) | Transportation | 15300 | $1.4B | Germany | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2019 | n/a |
In 2019, Berliner Verkehrsbetriebe (BVG) deployed RingCentral Engage (ex Dimelo Digital) on their website. Berliner Verkehrsbetriebe uses RingCentral Engage (ex Dimelo Digital) as a Customer Engagement platform to support customer service and digital support workflows on its public web channels, establishing a direct relationship between BVG, RingCentral Engage (ex Dimelo Digital), Customer Engagement and online customer service operations.
The implementation leverages core Customer Engagement capabilities including web chat and omnichannel messaging, case management and session routing, and agent-facing reporting and dashboards. RingCentral Engage (ex Dimelo Digital) was configured to provide embedded web conversational interfaces and ticketing workflows, with channel routing rules and response templates to align with standard digital customer support processes.
Architecturally the solution is operated as a cloud delivered engagement platform integrated into BVG's website via embedded widget or API connectors, routing inbound web interactions to contact center or digital support queues. Operational scope centers on BVG customer service and digital engagement teams in Germany, with governance focused on managing message routing, agent workflows, and analytics for web based customer contacts.
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Camillo Properties | Construction and Real Estate | 43 | $5M | United States | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2021 | n/a |
In 2021, Camillo Properties implemented RingCentral Engage (ex Dimelo Digital) on their website as a Customer Engagement solution. The deployment uses RingCentral Engage (ex Dimelo Digital) as a cloud delivered, embeddable web engagement layer that captures site inquiries and routes digital conversations to a centralized conversation management interface.
RingCentral Engage (ex Dimelo Digital) was configured to provide web messaging and digital customer service workflows typical of Customer Engagement platforms, including conversation routing, tagging, queueing and agent response templates to manage leasing inquiries, tenant communications and marketing lead capture. Operational scope centers on front line customer functions for property management and leasing, with governance focused on small team agent routing, conversation ownership and standardized response processes to support consistent digital engagement across the Camillo Properties website.
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Media | 9800 | $6.1B | France | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2020 | n/a |
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Media | 2000 | $1.1B | Ivory Coast | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2025 | n/a |
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Media | 826 | $270M | France | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2021 | n/a |
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Professional Services | 1000 | $161M | United States | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2022 | n/a |
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Banking and Financial Services | 70 | $10M | United Kingdom | RingCentral | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | 2016 | n/a |
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Buyer Intent: Companies Evaluating RingCentral Engage (ex Dimelo Digital)
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FAQ - APPS RUN THE WORLD RingCentral Engage (ex Dimelo Digital) Coverage
RingCentral Engage (ex Dimelo Digital) is a Customer Engagement solution from RingCentral.
Companies worldwide use RingCentral Engage (ex Dimelo Digital), from small firms to large enterprises across 21+ industries.
Organizations such as Sncf France, SNCF, Groupe Crédit Agricole, HypoVereinsbank and Allianz France are recorded users of
RingCentral Engage (ex Dimelo Digital) for Customer Engagement.
Companies using RingCentral Engage (ex Dimelo Digital) are most concentrated in Transportation, Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using RingCentral Engage (ex Dimelo Digital) are most concentrated in France and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of RingCentral Engage (ex Dimelo Digital) across Americas, EMEA, and APAC.
Companies using RingCentral Engage (ex Dimelo Digital) range from small businesses with 0-100 employees - 13.16%, to mid-sized firms with 101-1,000 employees - 23.68%, large organizations with 1,001-10,000 employees - 44.74%, and global enterprises with 10,000+ employees - 18.42%.
Customers of RingCentral Engage (ex Dimelo Digital) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified RingCentral Engage (ex Dimelo Digital) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.