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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

List of RingCentral Engage (ex Dimelo Digital) Customers

RingCentral
Location
20 Davis Drive,
Belmont, 94002, CA,
United States
Website
https://www.ringcentral.com/
Phone
1 650-472-4100
Artw industry
Professional Services
Employee
4260
Revenue
$2.4B

Since 2010, our global team of researchers has been studying RingCentral Engage (ex Dimelo Digital) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased RingCentral Engage (ex Dimelo Digital) for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using RingCentral Engage (ex Dimelo Digital) for Customer Engagement include: Sncf France, a France based Transportation organisation with 275000 employees and revenues of $46.84 billion, SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Groupe Crédit Agricole, a France based Banking and Financial Services organisation with 80518 employees and revenues of $29.80 billion, HypoVereinsbank, a Germany based Banking and Financial Services organisation with 9052 employees and revenues of $12.20 billion, Allianz France, a France based Insurance organisation with 13106 employees and revenues of $11.90 billion and many others.

Contact us if you need a completed and verified list of companies using RingCentral Engage (ex Dimelo Digital), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The RingCentral Engage (ex Dimelo Digital) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Allianz France Insurance 13106 $11.9B France RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2011 n/a
In 2011 Allianz France deployed RingCentral Engage (ex Dimelo Digital) on its website as a Customer Engagement platform to handle digital customer interactions originating from its public web properties. The implementation centers on RingCentral Engage (ex Dimelo Digital) as the primary Customer Engagement tool for web-based inquiry capture and online conversational routing. The deployment leverages category-aligned capabilities typical of Customer Engagement solutions, including web messaging and multichannel conversation management, an agent workspace for handling digital inquiries, and automated routing and tagging to align inbound traffic with contact center workflows. Configuration work focused on conversation continuity, transcript retention, and real-time agent queuing to support consumer-facing service channels on the Allianz France site. Operationally the RingCentral Engage deployment covers digital customer service workflows for Allianz France, embedding the application into the company website front door and channeling web-originated conversations into contact center operations. Governance was oriented around contact center and digital channels teams, with process changes to intake, moderation, and agent assignment designed to standardize web-based customer engagement in the insurance context.
Asiacell Communications 2545 $1.2B Iraq RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2018 n/a
In 2018 Asiacell deployed RingCentral Engage (ex Dimelo Digital) as a Customer Engagement solution on its public website to manage inbound digital conversations from customers. The deployment positioned RingCentral Engage (ex Dimelo Digital) to handle web channel interactions directly on asiacell.com and to route customer messages into a centralized digital inbox for processing. The RingCentral Engage (ex Dimelo Digital) implementation included category-aligned capabilities such as a web chat widget, conversation management and unified inbox functionality, automated routing and case creation workflows, and conversation tagging and moderation features. Configuration work focused on channel ingestion rules, agent routing profiles, and templated response flows to support consistent customer service handling. Operational scope was the customer-facing website serving Asiacell customers in Iraq, with primary business functions impacted being customer service and digital marketing. The implementation emphasized front-end digital channel orchestration and agent-facing workflow consolidation, enabling contact capture from web chat and social messaging into a single operational queue. Governance measures centered on establishing digital conversation handling workflows and escalation paths, defining agent roles and inbox ownership, and configuring routing policies and case lifecycle rules. Documentation and operational standards were applied to sustain the RingCentral Engage (ex Dimelo Digital) driven Customer Engagement processes on the website.
Berliner Verkehrsbetriebe (BVG) Transportation 15300 $1.4B Germany RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2019 n/a
In 2019, Berliner Verkehrsbetriebe (BVG) deployed RingCentral Engage (ex Dimelo Digital) on their website. Berliner Verkehrsbetriebe uses RingCentral Engage (ex Dimelo Digital) as a Customer Engagement platform to support customer service and digital support workflows on its public web channels, establishing a direct relationship between BVG, RingCentral Engage (ex Dimelo Digital), Customer Engagement and online customer service operations. The implementation leverages core Customer Engagement capabilities including web chat and omnichannel messaging, case management and session routing, and agent-facing reporting and dashboards. RingCentral Engage (ex Dimelo Digital) was configured to provide embedded web conversational interfaces and ticketing workflows, with channel routing rules and response templates to align with standard digital customer support processes. Architecturally the solution is operated as a cloud delivered engagement platform integrated into BVG's website via embedded widget or API connectors, routing inbound web interactions to contact center or digital support queues. Operational scope centers on BVG customer service and digital engagement teams in Germany, with governance focused on managing message routing, agent workflows, and analytics for web based customer contacts.
Construction and Real Estate 43 $5M United States RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2021 n/a
Media 9800 $6.1B France RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2020 n/a
Media 2000 $1.1B Ivory Coast RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2025 n/a
Media 826 $270M France RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2021 n/a
Professional Services 1000 $161M United States RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2022 n/a
Banking and Financial Services 70 $10M United Kingdom RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2016 n/a
Transportation 324136 $6.6B Germany RingCentral RingCentral Engage (ex Dimelo Digital) Customer Engagement 2000 n/a
Showing 1 to 10 of 37 entries

Buyer Intent: Companies Evaluating RingCentral Engage (ex Dimelo Digital)

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FAQ - APPS RUN THE WORLD RingCentral Engage (ex Dimelo Digital) Coverage

RingCentral Engage (ex Dimelo Digital) is a Customer Engagement solution from RingCentral.

Companies worldwide use RingCentral Engage (ex Dimelo Digital), from small firms to large enterprises across 21+ industries.

Organizations such as Sncf France, SNCF, Groupe Crédit Agricole, HypoVereinsbank and Allianz France are recorded users of RingCentral Engage (ex Dimelo Digital) for Customer Engagement.

Companies using RingCentral Engage (ex Dimelo Digital) are most concentrated in Transportation, Banking and Financial Services and Insurance, with adoption spanning over 21 industries.

Companies using RingCentral Engage (ex Dimelo Digital) are most concentrated in France and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of RingCentral Engage (ex Dimelo Digital) across Americas, EMEA, and APAC.

Companies using RingCentral Engage (ex Dimelo Digital) range from small businesses with 0-100 employees - 13.51%, to mid-sized firms with 101-1,000 employees - 24.32%, large organizations with 1,001-10,000 employees - 43.24%, and global enterprises with 10,000+ employees - 18.92%.

Customers of RingCentral Engage (ex Dimelo Digital) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified RingCentral Engage (ex Dimelo Digital) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.