List of SalesForce Customer Success Platform Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying SalesForce Customer Success Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SalesForce Customer Success Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SalesForce Customer Success Platform for Customer Support include: Cognizant, a United States based Professional Services organisation with 349800 employees and revenues of $19.74 billion, RS Group, a United Kingdom based Distribution organisation with 8500 employees and revenues of $3.97 billion, RS Components, a United Kingdom based Distribution organisation with 7654 employees and revenues of $3.10 billion, Insee Cement, a Thailand based Manufacturing organisation with 4678 employees and revenues of $1.30 billion, Shake Shack, a United States based Leisure and Hospitality organisation with 12196 employees and revenues of $1.09 billion and many others.
Contact us if you need a completed and verified list of companies using SalesForce Customer Success Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SalesForce Customer Success Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bynder | Media | 630 | $130M | Netherlands | Salesforce | SalesForce Customer Success Platform | Customer Support | 2018 | n/a |
In 2018, Bynder implemented the SalesForce Customer Success Platform to support Customer Support operations within its Customer Success organization. The deployment focused on centralizing customer journey mapping, account health tracking, and standardized platform usage to help the team scale processes and drive growth.
Configuration work centered on SalesForce Customer Success Platform capabilities, including customized CRM data models, workflow automation for engagement and adoption, and role based access controls for the Customer Success Team. The implementation included dashboards and analytics surfaced through Sisense, and operationalized customer health scoring and lifecycle orchestration by integrating Gainsight with the SalesForce Customer Success Platform.
Operational scope emphasized collaboration with sales and product stakeholders to codify handoffs, upsell motions, and adoption playbooks, while the Customer Success Operations function maintained documentation of customer journey processes. Governance established platform usage standards and update cycles, and the combined SalesForce Customer Success Platform, Gainsight, and Sisense configuration provided a single pane for management insights and platform driven customer success workflows.
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Cognizant | Professional Services | 349800 | $19.7B | United States | Salesforce | SalesForce Customer Success Platform | Customer Support | 2015 | n/a |
In 2015, Cognizant implemented the SalesForce Customer Success Platform as part of its Customer Support tooling. Cognizant describes the deployment as using the Salesforce Intelligent Customer Success Platform to bring digital to life and grow customers’ mindshare, indicating a strategic emphasis on customer-facing engagement capabilities.
The implementation focused on Customer Support capabilities common to intelligent customer success platforms, including centralized case management, knowledge management, workflow automation for support and escalation, and customer health analytics and reporting. Configuration work emphasized role based access and support playbooks, with automation to route client issues and surface service priorities to account teams.
Operational coverage centered on client facing functions, including account management, customer success and service delivery teams, with the SalesForce Customer Success Platform deployed as a cloud native SaaS layer that standardized support workflows and consolidated customer records. Governance included standardized operational processes and data stewardship to align support execution with commercial delivery and client engagement practices.
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Doximity | Healthcare | 830 | $570M | United States | Salesforce | SalesForce Customer Success Platform | Customer Support | 2015 | n/a |
In 2015, Doximity implemented SalesForce Customer Success Platform to standardize post-sale customer engagement and support workflows. The deployment provisioned SalesForce Customer Success Platform to a 110-person Sales & Customer Success team within a two-month time frame, with program ownership reported through the Head of Finance.
The implementation focused on core Customer Support capabilities consistent with the category, including account and contact management, case management for customer issues, opportunity and renewal tracking, and centralized dashboards and reporting for account health and activity. Configuration work supported contract lifecycle coordination with the Deal Desk and operational reporting used by Sales Operations.
Governance and rollout were executed as a cross-functional program, with Finance partnering with business unit heads and the CEO to align system configuration to annual sales quotas and forecasting processes. Training and user enablement targeted Sales and Customer Success teams, while system configuration supported the companys Deal Desk, Sales Operations, and finance-driven quota and forecast workflows. The deployment is documented as successfully completed within the two-month window indicated by company leadership.
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Manufacturing | 4678 | $1.3B | Thailand | Salesforce | SalesForce Customer Success Platform | Customer Support | 2015 | n/a |
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Distribution | 7654 | $3.1B | United Kingdom | Salesforce | SalesForce Customer Success Platform | Customer Support | 2016 | n/a |
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Distribution | 8500 | $4.0B | United Kingdom | Salesforce | SalesForce Customer Success Platform | Customer Support | 2016 | n/a |
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Leisure and Hospitality | 12196 | $1.1B | United States | Salesforce | SalesForce Customer Success Platform | Customer Support | 2018 | n/a |
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Construction and Real Estate | 150 | $17M | Netherlands | Salesforce | SalesForce Customer Success Platform | Customer Support | 2020 | n/a |
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Manufacturing | 350 | $100M | Canada | Salesforce | SalesForce Customer Success Platform | Customer Support | 2017 | n/a |
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Transportation | 250 | $30M | United Kingdom | Salesforce | SalesForce Customer Success Platform | Customer Support | 2017 | n/a |
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Buyer Intent: Companies Evaluating SalesForce Customer Success Platform
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